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Why Are You Questioning My Client’s Lender?

By
Real Estate Agent with Mapleridge Realty, CT 203-206-0754 REB.0759001

Why Are You Questioning My Client’s Lender?

 

I have seen a trend with some REO listing agents to require a specific lender pre-qualify a prospective buyer as a pre-requisite to submitting and offer on their listing. This goes beyond a requirement that the pre-qualification be with anyone at a bank, but pointed at a single loan officer.

I can understand a bank wanting to ensure that they do not waste time with an offer before making a commitment to accept the contract, but when it is pointed at an individual lender that is not connected with the bank that holds title to the property is this not steering?

There is usually a disclaimer that the buyer can still chose to get their mortgage with the lender of their choice, and maybe even a waiver of some fees if the buyer uses that lender, but I feel that when the agent pushes to a single source are they going beyond due diligence? It may be understandable that an agent would have preferred lenders that they feel confident will get their clients approved for their best opportunity to buy, and will not over state value. But that doesn’t necessarily mean that they can attempt to promote all their business through a single source.

I have seen this in the past, and have always had the loan officer of choice for my lender call the ‘chosen one’ to discuss my buyer’s financials and then get an acknowledgment that their criteria has been met. It may not satisfy either the agent’s or the loan officer’s desires but I don’t think they had the best of motives to start.

 

No one wants to start a transaction with a buyer that may not be able to close a contract. For that reason we take the time to call the loan officer that submitted the pre-qualification letter and chat as best we can the buyer’s capabilities so that we can best inform our selling clients of that person’s abilities to purchase. Just don’t try to get overly involved with my client.

 

 

Why Are You Questioning My Client’s Lender?

Posted by

 

Edward (Ed) Silva
Broker Associate

Serving Central Connecticut Sellers and Buyers

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Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

Ed I have seen this with REO insisting that the Buyer use a certain lender .There is not a choice they must use them or they wiill not concicer you offer .It is usually always the mortgage company that is holding the mortgage on the prorety

Mar 27, 2012 03:24 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Ed, I saw this a lot with B of A and thought it was a form of steering too. The information stated they had to get prequalified through their lender in order to get the offer submitted. In my opinion, why should it matter as long as they qualify? This looks like another example of making up the rules as you go along type scenario.

Mar 27, 2012 03:34 AM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

Ed.....they want to know how much play there is in the buyer's qualifications so the bank can counter offer.... that's just wrong on so many levels....

Mar 27, 2012 03:38 AM
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in Southern RI and beyond

Ed, that is happening all the time here on REOs except for Freddie loans...it really is all wrong...let's have a level playing field, please.

Mar 27, 2012 06:26 AM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Hannah, I have seen that and it's not ethical in my opinion as they take the competitiveness out of the equation and can actually max out the bid for list price or else.

Wanda, with B of A they at least would allow the buyer to get some credits if they used them for their mortgage. In this case, the home is owned by Citibank and the listing agent is advocating for Prospect Mortgage.

Barbara, if it were the bank with the title I would say yes to that, but it's not.

Ginny, I agree completely. In this case they are not saying the mortgage has to go to the agent's special friend, just to allow a third party to review the financials

Mar 27, 2012 07:42 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Ed I have run it to that a few times.  The ones that get me though are the ones that I have been working with a Borrower for months to get them to where they can purchase a home, and then they go to a Realtor that steers them to someone else.  Those don't sit well with me at all.

Mar 27, 2012 11:02 AM
Al & Peggy Cunningham, Brokers
RE/MAX West Realty Inc., Brokerage - Brampton, ON
Our Family Wants To Help Your Family!

Something is terribly wrong in River City Ed and it stinks!

Mar 27, 2012 11:33 AM
Nick T Pappas
Assoc. Broker ABR, CRS, SFR, e-Pro, @Homes Realty Group, Broker/Providence Property Mgmnt, LLC Huntsville AL - Huntsville, AL
Madison & Huntsville Alabama Real Estate Resource

Ed, I've also experienced this especially with some RELO companies...I've had a couple of clients really get annoyed at this, unfortunately they have little choice if the want that particular property.

Mar 27, 2012 01:35 PM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

George, the only time I have suggested a different lender is when a first time buyer would come in, not aware of CHFA and have a prequal from someone that they got on the Internet that has no presence in CT

Al & Peggy, I agree and unless they walk away the buyer has to play the game, which is why I have my client's lender of choice make the call to that 'special' loan officer.

Nick, it's not always the best thing to do.

 

Mar 27, 2012 10:11 PM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Ed that is understandable in that situation, but some Realtors go far beyond that.

Mar 28, 2012 05:27 AM
Terri Poehler
Realtor - Coral Springs, FL
Coral Springs Real Estate Agent

This is still going on here. If the buyer doesn't use the lender they dictate, they are not the offer picked.

Mar 28, 2012 10:16 PM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital

Hey, Ed!  I included this post in Last Week's Favorites

And I felt guilty when I read it, because I've made buyers go to my favorite loan officer if they came in with a BigBank lender's letter.  A couple of the big guys have given us so many problems that a lot of agents here are doing that. 

Have a great week.

Apr 01, 2012 10:53 AM
Melissa Brown
Helen Adams Realty - Charlotte, NC
Realtor - South Charlotte NC Homes for Sale

Ed, I hate it when i see this type of proviso in the MLS as well.  I like your idea of having your trusted loan originator call the loan officer at the mandated bank.  I hope that's working well - I think I may give it a try.  Otherwise, it most definitely seems like steering. 

Apr 01, 2012 11:28 AM
Tom Bailey
Margaret Rudd & Associates Inc. - Oak Island, NC

Ed, I agree with Barbara #3 on this one. I read your response to Barbara, however if the REO agent and the lender are close they are still going to find out how much play the buyer has.

Apr 01, 2012 11:50 AM
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Ed, you are right - I do not like the practice of checking with a specific loan officer for an REO purchase. Though this had happened once where a listing agent asked me to talk to a specific lender - even when my buyer was working with another lender. 

Despite telling the agent that this is just a check, the lender ended up promoting herself where I had to cut off (it was a conference call with my buyer and listing agent's lender. Of course we made it a point not to run the credit check again - or buyers would have preferred to let go the home. And my question would be - did listing agent do the due diligence for his client by asking the buyer to go through a specific lender?)

Apr 01, 2012 02:37 PM
Paul McFadden
Responsive Pest Control - Seattle, WA
Pest Control, Seattle, WA.

Ed: That's a good point. There is such a things as overstepping the boundaries. I've seen that every once in a while. Thanks for the post!

Apr 02, 2012 02:37 AM
Phil Leng
Retired - Kirkland, WA
Phil Leng - Retired

Everyone has a favorite lender.

If you do a volume business, there is comfort in knowing "you guy" has checked out the buyer and has given the OK.

Not a bad practice if you can pull it off.

Phil

Apr 02, 2012 07:06 PM
John Cannata
214-728-0449 http://TexasLoanGuy.com - Frisco, TX
Texas Home Mortgage - Purchase or Refinance

I found your blog from Patricia Kennedy's 'Favorites' this week.

Its happening more often than the listing agent is calling about our clients approvals. I dont mind the calls at all, especially with those that are very strong credit/asset wise. Im sure its more frustrating to go through the process, only to find out that there are serious issues with the buyer which could have been found early on in the process.... and if there were multiple offers at the time... better for the listing agent (or REO agent) to ensure the buyer is solid. We welcome the calls.

Apr 03, 2012 03:28 AM