Everyone has their idea of maintenance emergencies. A maintenance emergency can lead to destruction of the home, personal property, and other valuable items. As a property management company with a 24 hour maintenance line that tenants can call, we often must use our best discretion to decide what calls are emergencies, that owners and tenants would agree, and what items may just be a panic'd phone call. That is why it is necessary for us to be able to speak to tenants at all hours of the day, talk them through any quick fixes like shutting off water, or resetting breakers, and ultimately doing our best while keeping in mind the interest of the owner client, and tenant whom is living in the property.
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