If you have ever stayed in a five star establishment, they offer and include services designed to make your stay superior in any way they can. BUT WAIT...it gets even better. They have a designated CONCIERGE service that is designed to make your stay extra-ordinary and memorable. A concierge prides themselves on never saying NO and doing a lot of YES work
THEY ARE POWERFUL PLAYERS
You will be surprised the power they wield and the knowledge they have. It is considerable. Vendors want to please hotels who in turn send them business. Hotels want to please their patrons who in turn will not only be back, but good word of mouth them too. It's a good, healthy system
I TESTED IT
I once asked for a certain type of sleeping pillow specifically feathers. It took them hours, but I got a knock on my door at about 9:00 p.m. saying, here you go Mr. Naggar. They will honor just about any request made. Getting tickets to shows, dinner houses, special occasions, or even extra chocolates and accommodations they excel at...
ARE YOU A FULL SERVICE AGENT?
As Real Estate agents, we must examine if we are a full time service agent. Do we offer and cater to all the needs of the client or just some of them? Being available, getting answers, solving problems and delivering the results is understood by all. We have the power to make any transaction memorable and fun if we choose too
THE GIFT OF SERVICE
Many agents give gifts at the closing and for different reasons only known between them and their client. Many agents also make their services extra-ordinary making that their gift. Whatever we do, lets make sure that the customer we are servicing gets serviced in such a way where they tell that story again and again...
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