"I Thought It Was an April's Fool's Joke ...!" Cried the Agent

By
Real Estate Agent with EXP Realty 414-525-0563 57026-90 Broker

phone“I thought it was an April Fool’s joke….” cried the Agent… We got a call from an agent who had been referred to a Seller. She went and met with the Sellers for over 2 hours on the first visit and in addition to explaining her qualifications as an agent, as they requested, went thru every room and the basement and exterior and gave them suggestions for what would put their best home forward before they put it on the market.

      She also , at their request, gave them suggestions for contractors to assist with these items. A week later they called back. Confident that she had the listing, she bought a plant that matched their décor and they proudly showed her all they had done on her “to do” list. The snow had melted and with the roof visible., she suggested that they have a roofer evaluate the condition of the roof and replace some shingles . The deck was now in need of some washing and repair that had been snow covered on an earlier visit and they were going to take care of that as well.handyman

 

     They agreed….seemingly ….with her pricing and presentation…another 2 hour meeting… and would call her back when they had finished the outdoor “to do list.” The call came to the agent…on April Fool’s Day…..”Hi…this is the Smiths….we are listing our house with another agent that we really like.. We appreciate your time and advice, we did everything you said and the house looks great. If you have any buyers in our area, please send them our way.”

      fingers crossed    The agent was speechless….and felt ill all at the same time. “I trusted them !” she cried….”All they wanted to do was pick my brain, and use my contractors ! I feel abused and deceived !” Welcome the real estate and the real world….not everyone is honest….no matter what your level of experience, there will alwaus be the people who succeed in getting something for nothing.

         I am betting you will see the listing in MLS for more a higher price and perhaps the agent discounted commission as well…what a concept. Tell the Sellers what they want to hear and charge them less money…..! We consoled her….”If those are the kind of people they are...and weren't honest with you now... do you really want to work with them anyway ?”

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Sally K. & David L. Hanson, ABR, CDPE, CSS, e-Pro,ILHM, REDS


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Re-Blogged 1 time:

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seller honesty

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Rainmaker
2,676,856
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Oh my, that is simply horrible.  It really makes you wonder what is in people's heads - did they do this on purpose or did circumstances just change?  Do they understand how the agent is compensated?  In good faith, they should actually pay this agent for all her staging advice.  Simply terrible that people would use other people like this.

Apr 01, 2012 09:02 PM #1
Rainer
243,805
JOSH EVANS *JoshEvansHomes 516-655-5000
Village Properties of Mineola, LLC - Mineola, NY
Great blog and great job. Keep up the good work and good luck yo you this year. Thanks.
Apr 01, 2012 09:04 PM #2
Rainmaker
3,268,403
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Once can be enough.....I think there is an assumption that people are honest...and very disappointing when they are not.

Apr 01, 2012 09:05 PM #3
Rainmaker
2,704,856
Lisa Von Domek
Lisa Von Domek Team - Dallas, TX
....Experience Isn't Expensive.... It's Priceless!

Good morning Sally and David,

It happens to everyone, once, then you know that no advice is given until the contract is signed and the client receives their full "package" of your listing expertise.

Apr 01, 2012 09:07 PM #4
Rainmaker
177,612
Erv Fleishman
Realty Associates - Boca Raton, FL
Luxury Prop Specialist Realty Associates

The meeting should have  been to present marketing plans, look at the home, and for the agent to size up the potential client. 

The interview is a two way street.

Asking for the listing is a must.

No assumptions. 

Apr 01, 2012 09:59 PM #5
Rainmaker
3,268,403
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

The problem here Erv was that the Sellers were "saying all the right things"....we will take your advice on the fixes and staging and call you back etc...whether it is that advice or a marketing plan is "spilled" and the agent trusted the Seller..all the advice is still given for free and the Sellers may go elsewhere.

Apr 01, 2012 10:03 PM #6
Rainmaker
790,129
Carol Zingone
Berkshire Hathaway Home Services Florida Network Realty - Jacksonville Beach, FL
Global Realtor in Jax Beach, FL - ABR, CRS, CIPS

Tough situation - it's best to offer advice when you have the listing docs signed......

Apr 01, 2012 10:12 PM #7
Rainmaker
2,346,102
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

That sucks!  What nerve!

Apr 01, 2012 10:47 PM #8
Rainmaker
3,156,834
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

Wow...you run into some "fun" things, right?  LOL or well, not really LOL...hope you have a good day today!

Apr 01, 2012 10:52 PM #9
Rainmaker
3,192,639
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Home and Condo Specialists

Sally/David, We can feel this agent's pain as we have unfortunately been there too. Not getting the news on April 1, but we have also had this happen and it never gets easy. It's something we have to deal with but luckily not very often!

Apr 01, 2012 11:28 PM #10
Rainmaker
524,484
Ralph Janisch ABR CRS Broker
Janisch & Co. - Conroe, TX
Selling Northwest Houston to good people like you!

We've had potential sellers like that before.  I figure that Karma will get to them eventually. Next!!!.......

Apr 01, 2012 11:53 PM #11
Ambassador
2,079,969
Barbara-Jo Roberts Berberi, MA, PSA, TRC - Greater Clearwater Florida Residential Real Estate Professional
Charles Rutenberg Realty - Clearwater, FL
Palm Harbor, Dunedin, Clearwater, Safety Harbor

Without a signed listing agreement Realtors need to be a little more careful about what they share. Unfortunately, not all clients are honest. This is a prime and sad example of what can happen.

I DO believe in KARMA!

Apr 02, 2012 12:06 AM #12
Rainmaker
400,528
John Cannata
214-728-0449 http://TexasLoanGuy.com - Frisco, TX
Texas Home Mortgage - Purchase or Refinance

Yuck! I've had that happen on the mortgage side... I had one client (had a few actually, but I'll just say ONE) that had credit issues. We worked together for months getting it in order plus we used a credit repair company that I've always used. When they were ready to move forward, I called them about getting the paperwork in order... thats when they told me they ended up going with someone else. Not because I did anything wrong, but because they happened to call a little earlier in the week. 

Apr 02, 2012 03:52 AM #13
Rainmaker
2,945,089
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning I can't say much the agent apparently assumed something.  I personally would not have let it get past the first visit before the paperwork was filled out.

Apr 02, 2012 07:36 PM #14
Rainmaker
670,630
Patty Da Silva, Davie, Southwest Ranches Cooper City, Plantation, Weston, REALTOR
BROKER of Green Realty Properties® - 954-667-7253 - Davie, FL
Top Listing Broker

Sally,

I still get disappointed when people are not honest. I know I should not, I have had man lessons but I still have hope......

Apr 03, 2012 12:24 AM #15
Rainmaker
1,924,738
Tom Braatz Waukesha County Real Estate 262-377-1459
Coldwell Banker - Oconomowoc, WI
Waukesha County Realtor Real Estate agent. SOLD!

Sally

This industry just never ceases to amaze me at times. This is terriblt and not surprising

Apr 04, 2012 12:38 PM #16
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Rainmaker
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Sally K. & David L. Hanson

WI Realtors - Luxury - Divorce
For All Things Wisconsin Real Estate...Call the Hansons
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