Policies & Procedures Manual ... Any Resource Referrals?

Real Estate Agent with Evergreen Realty & Associates, Inc. BRE #01466683

I'm posting this in the hopes someone in the group can help with a policies and procedures manual for a brokerage.  I am looking to revamp and have an older template with which I'm not fully comfortable.

In particular, I am wondering if anyone has a more recent version they would be willing to share or a source for a more recent version (2010+) that includes sections on Social Media, internet lead generation, live chat websites, blogging activity, etc.

If the manual is geared towards REO, that would be a bonus.  I am looking for a template that addresses some of the recent technology changes above one that specifically addresses REO.

That said, if anyone has a safety section specific to REO and/or vacant properties, that would be greatly appreciated as well.

Thanks in advance for your help.


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A lover of music, travel, languages, cultures and people, ANGIE NWANODI is the Founder and Principal of The ACG Group, Realtors®, an agent team practicing under Evergreen Realty & Associates, Inc.  Angie started in the real estate industry in 2000 as a Policy Analyst for a national nonprofit housing developer, eventually becoming its Director of Policy and having the honor of testifying before Congress on the preservation of affordable housing during her tenure.  Angie went on to start her own residential real estate practice in November, 2005.

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THE ACG GROUP, REALTORS® are distressed property experts with specialization in HUD, REO and Short Sales. As one of 54 California Local Listing Brokers for the U.S. Department of Housing and Urban Development (HUD) through PEMCO, Ltd., we offer training and community events for real estate brokers and agents, homebuyers and investors interested in mastering the process of buying a HUD Home.

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Angie Nwanodi

The ACG Group, Realtors®|Standard, Short, HUD, REO
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