"You have reached 850-xxx-xxxx. Please leave a message at the sound of the tone"

By
Education & Training with Sell with Soul
https://activerain.com/droplet/48JL

voicemail"You have reached <insert pause> 850-xxx-xxxx. Please leave a message at the sound of the tone."

That's the greeting I received yesterday when I dialed the phone number on the rider perched atop a For Sale sign. I wasn't calling to buy the house, but rather to let the listing agent know that her vacant listing appears to be squatted in - that someone might be living there without the blessing of the owner. 

As I dialed the number on a Sunday morning, I assumed I'd get voice mail since this is the south and a lot of people tend to hang out at church on this day and time of the week. But I laughed out loud when I got the "standard greeting with your telephone number telling callers you are not available" on a real estate agent's direct line! Seriously?! Someone goes to the trouble of printing up custom sign riders with their name and number and then can't even bother to record their NAME on their voicemail greeting, never mind a warm, friendly, inviting personal greeting?

I must confess the snarky side of me was tempted to play dumb and say something like "Oh, um, I thought I was calling a real estate agent, maybe I dialed the number wrong. Well, I'm looking for Judy Smith - it's about the house on Luna Way - if this is the right number, please call me back..." But I managed to restrain my snarky side and left a detailed message with my concern about her listing, included my name and phone number (what a concept!) and invited her to call me back if she'd like. 

I'll give ya three guesses as to whether or not she did. Not that she needed to, but it would have been a nice gesture. Hey, you never know where you'll meet your next biggest client and if someone takes the time to call YOU with information you might appreciate, it's probably a good idea to call them back. What the heck. 

But that's not my point; I'm sure anyone reading this blog would have already made that Thank You call. My point is that maybe, just maybe this agent doesn't realize her voicemail is the "standard greeting telling callers you are unavailable" - after all, how many times do we call our own number? Maybe she USED to have a warm, friendly, inviting personal greeting on there and somehow it was erased? And she'd be stunned to find out some snarky real estate writer was criticizing her on a public blog? It's possible!

So, don't let this happen to you! Take a moment right now and dial your own direct line; lines if you have more than one. Make sure the outgoing greeting you hear IS a greeting and one that would inspire YOU to leave a message if you were in need of real estate assistance! Might be the best investment of 60 seconds of your day today!

 

RELATED BLOGS

How's Your Phone Voice?

20 Ways to Make $100,000/year... or not!  

Do You Use an Autoresponder? Please be careful with it!

 

Posted by

It's Here!

 

The More Fun You Have Selling Real Estate, the More Real Estate You Will Sell! 
(True Story)
Order Your Here!

 

 

 

 

 

 

 

 

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Groups:
Real Estate Rookie
Selling Soulfully
New Agent's Fasttrack to SUCCESS!
The Ninety-ninth Percentile
Real Estate Professionals
Tags:
all blogs

Spam prevention
Show All Comments
Rainmaker
67,119
Brenda, Ron, Lee Cunningham & Tara Keator
West USA Realty - Phoenix, AZ
Realtors, Homes for Sale - Phoenix Metro

Things like this never cease to amaze me.  There is a lot of unprofessionalism out there these days.... they probably just didn't want to take the time to fix it or to call you back.

Apr 03, 2012 03:35 AM #56
Rainer
73,545
Rocky Dole
Revelation Real Estate - Maricopa, AZ

I appreciate people like this being in real estate.  I would encourage any of my competitors to behave in this manner.  Please don't put a warm greeting, answer your phone, or call people back.  It gives me more business.

Apr 03, 2012 04:49 AM #57
Rainmaker
848,807
Bob Miller
Keller Williams Cornerstone Realty - Ocala, FL
The Ocala Dream Team

Hi Jennifer, great point.  We never hear our own greeting after first creating it.

Apr 03, 2012 04:55 AM #58
Ambassador
4,643,473
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Jennifer, thanks for the reminder, I did switch phones this past month and overlooked checking my voicemail, i think that it may be time to do a check on all my lines.

thanks bob

 

Apr 03, 2012 07:49 AM #59
Rainmaker
1,431,667
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

I went into a home where there was a burst pipe (and I mean a big one) spewing water all over the place from the top down.  I could not find the main to get it off.  I called and got VM Hell and transfered etc.. I finally gave up.

Apr 03, 2012 08:43 AM #60
Rainer
36,200
Murray Scotton
Royal LePage Benchmark - Calgary, AB
CCS, SRES

On a direct line it's nice if the person leaves a personalized message and you get a little bit of their personality.

Apr 03, 2012 09:36 AM #61
Rainer
36,929
Debby Singleton
Springer Realty Group - Limerick, PA
Top Producer since 1993

Doesn't lack of courtesy amaze you?    I agree, whole heartedly, that she should've acknowledged your call if, for no other reason, than to say "thanks for having my back!"    I make it a practice when I'm driving around town to call realtors who's signs are laying in the dirt or otherwise damaged.    I do it because I'd like to know if I have a sign laying on the side of the road.   50% of the time that agent will call me back and thank me.   The other 50% nothing.   I had one agent call back and gave me heck for not going back and putting his sign back up.   I had to explain that if I did that chore for every sign I see I wouldn't get my own work done.  He conceded that at least "you let me know.....(grudging) thanks."   It's all about good Karma.

Apr 03, 2012 12:26 PM #62
Rainer
31,223
Rachel Tipton
KingOne Properties International - Pawleys Island, SC

Jennifer,

Just called my cell. It is an OK message, but I think I will re-record an even better one inspired by this blog. I JUST got off the phone calling an agent to discuss his listing. His greeting was friendly, letting me know he is looking forward to helping me, but he did not state his NAME! I left a detailed message, and hope it was the right person!!!

Apr 04, 2012 01:00 AM #63
Rainmaker
485,057
Jennifer Allan-Hagedorn
Sell with Soul - Pensacola Beach, FL
Author of Sell with Soul

Thank you so much for all the great comments! I'm sorry I haven't responded much in the last 24 hours - have had doggie crisis after doggie crisis that have kept me distracted... So please accept my apologies for being MIA! 

While the original post was about the agent's voice mail greeting, or lack thereof, I must confess that the lack of any acknowledgement of my call is a bit befuddling. I mean... real estate agents spend thousands of dollars and thousands of hours trying to MAKE their phone ring, but when it does... they don't take advantage of the opportunity to impress another human being who, possibly, could make a real difference in their year? You never know! But perhaps returning MY phone call was a lower priority than spending her three hours a day cold-calling strangers hoping to snag a HOT one, so it just never made it to the top of the list. 

Silly silly real estate agents. But as many commented... keep it up - it just creates more opportunity for the rest of us! 

Apr 04, 2012 01:17 AM #64
Ambassador
4,643,473
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Jennifer, it could be that the reason she in not responding to incoming calls has less to do with her being busy making cold calls than that she is not allowed to use her phone at her other job.  Many agents in my town have had to take outside jobs to survive these past few years and thus are difficult to get ahold of when you need them, after you realize this, it gets easier to work around their schedule.

Apr 04, 2012 05:00 AM #65
Rainmaker
485,057
Jennifer Allan-Hagedorn
Sell with Soul - Pensacola Beach, FL
Author of Sell with Soul

Bob - y'know - I thought of that, too! Very possible!

Apr 04, 2012 06:20 AM #66
Rainer
167,422
j d
Seibert Properties - Murphy, NC
NC & GA Real Estate Broker

So true, I cant remember the last time I listened to my voice mail. Heck I cant remember the last time I let a call go to voice mail.....Going to check right now, thanks for the heads up.

Apr 05, 2012 06:12 AM #67
Rainmaker
402,588
M.C. Dwyer
Century 21 Showcase REALTORs - Felton, CA
MC Dwyer-Santa Cruz Mountains Property Specialist

Hi Jennifer - you passed up an opportunity to be snarky?    So tempting, yet you were so professional!

Hope the doggy crisis turned out ok...

Apr 06, 2012 02:10 AM #68
Anonymous
Philadelphia Real Estate

 

 

Useful information shared..I am very happy to read this article..Thanks for giving us nice info. Fantastic walk-through. I appreciate this post.

 

 

Apr 11, 2012 09:56 PM #69
Anonymous
Philadelphia Condos

 

So informative things are provided here,I really happy to read this post,I was just imagine about it and you provided me the correct information I really bookmark it,for further reading,So thanks for sharing the information.

 

Apr 12, 2012 12:10 AM #70
Ambassador
2,138,211
Respect Realty LLC
Respect Realty LLC - Milwaukie, OR
Brokers - Oregon / SW Washington Real Estate

I get those way too often and I can't believe that there is a professional at the other end. At least I know when buyers call that, they won't leave a message and may find me to buy that same home.

 

Apr 12, 2012 01:29 AM #71
Rainer
84,287
Brad Baylor
ERA Coup Agency - Milton, PA

I read Bob's (#66) comment and it occured to me that this may happen to me some day.  If it does, I can guarantee you I'll be working a midnight job someplace so I can still do real estate on my clients schedule, and they don't have to adhere to mine.

Apr 12, 2012 01:58 AM #72
Rainer
118,833
Karen Salmon
Royal LePage Benchmark - Okotoks, AB
Okotoks Real Estate Agent

That's almost as bad as getting a paging service. Why we don't all use cell phones with voice mail (or in my case voice to text) is beyond me!

May 06, 2012 10:39 PM #73
Rainmaker
789,376
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

I've called a few recently who state their name, but nothing about them being in real estate.  Maybe they use it for a personal and business phone, but still it's nice to know you are calling and leaving a message with the right person. -Kasey

Jun 16, 2012 03:34 PM #74
Rainer
135,682
Matt Robinson
Professional Investors Guild - Pensacola, FL
www.professionalinvestorsguild.com
I had to read the post since I have the same area code. I guess you're near my neck of the woods, and if you called me on Sunday morning, I wouldn't have answered either...but I have a very nice message. Lol. And seeing as I have 30 short sale listings, I wouldnt be the least bit surprised if quite a few are being squatted in. ;-)
Feb 11, 2013 07:46 AM #77
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Rainmaker
485,057

Jennifer Allan-Hagedorn

Author of Sell with Soul
Ask me a question
*
*
*
*
Spam prevention