The Purpose of Hold Music

By
Real Estate Agent with Long and Foster REALTORS®, Gainesville, VA VA License # 0225089470

The Purpose of Hold Music

I am one hundred percent convinced that some Short Sale Banks make their hold music so annoying, and in such a short loop, to discourage folks from holding.  I'm currently listening to brash hold sounds of the Seterus saxophone assault.  If my ears could talk they would simply say, "Ouch!"

Of course, a good Short Sale Agent will hold through anything, no matter how bad it is hurting your ears.  It is unlikely that I am ever going to be fortunate enough to hear Maroon 5 on hold while waiting for a Short Sale Negotiator.  Why would a Short Sale Bank want to give me any joy in life?  It's not like I even need to hear my favorite band.  I could do with some Frank Sintra or big band stuff.  Heck, bring on Dad's favorite, Johnny Cash.  But enough with the harsh sounds of a super short, repetitive rhythm that makes me feel like I'm stuck in the worst music ever offered.

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Rainmaker
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Jeff Jensen
The Federal Savings Bank/Lending in 50 states - Greenwich, CT

I encounter that all the time with various companies I call.  If and when I finally get a human, I always tell them how loud or annoying their music is.

Apr 05, 2012 06:29 AM #1
Rainmaker
631,213
Nancy Conner
Olympia, WA
Olympia/Thurston County WA

I hear you!  And somehow just flashed on the idea that maybe they could lighten up the stresses of the process by going ahead and playing some hold music like you'd hear in a horror movie when the scary thing is just about to happen....LOL

Apr 05, 2012 07:29 AM #2
Rainmaker
3,983,713
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Some customer service lines are the same way.  You just want to hang up and forget it.

See..it works.

Apr 05, 2012 08:07 AM #3
Rainmaker
1,279,027
Donna Foerster
HomeSmart Realty Group - Parker, CO
Metro Denver Real Estate Assistant

Chris Ann~ I had to laugh at this post.  Did you put it on speaker so you could torture everyone around you too?

Apr 05, 2012 08:25 AM #4
Rainmaker
2,190,192
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

I take my cell off bluetooth and transfer to speaker with the sound turned down low so it's just an annoying little blip in the background. But you can also get an app for your cell. I have it but haven't used it yet. I think it's called LucyPhone. You call the company through LucyPhone and LucyPhone sits on hold while you hang up. When a live person answers, LucyPhone calls you back and connects you.

Apr 05, 2012 11:33 AM #5
Rainmaker
1,027,000
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.
Oh, I will tell you what is worse...a company that has GREAT music while on hold but feels the need every 30 seconds to interrupt with a recorded message about how important your call is...of course, it is not important enough for them to actually answer it!!!
Apr 05, 2012 12:07 PM #6
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Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Chris Ann - At least they're not playing music from the Vegan Black Metal Chef - http://youtu.be/CeZlih4DDNg

 

Apr 05, 2012 01:03 PM #7
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Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Jeff:  I never mention the hold music.  I'm lucky enough the folks on the phone can move my Short Sale files forward.  Don't want to give them more than they can handle.  Their heads may explode.

Nancy:  That would be funny.

William:  Worked for me.  After thirty minutes of listening, I hung up.  Couldn't take another minute.

 

Apr 06, 2012 03:10 AM #8
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Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Donna:  Only when I'm in a particularly bad mood.  That wasn't yesterday.

Elizabeth:  I need that app.  My telephone life would be just a tad more tolerable.

Susan:  I hate that!  The music is enough to let me know I'm still on hold. 

Dick:  That sounds awful.  I'm not even sure I'm brave enough to go check it out.

Apr 06, 2012 03:13 AM #9
Rainmaker
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Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

I think you're right, Chris Ann. :D

The BEST hold music I ever heard was our Legal Hotline . . . they had Led Zeppelin in strings! I always laughed silly at that.

The WORST hold music . . . anything TOO LOUD. Or Barbra Streisand. LOL!

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Apr 12, 2012 01:14 AM #10
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Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Candice:  I could actually deal with Barbra Streisand...at least some of her stuff.  My musical tastes all over the map.

Apr 12, 2012 02:53 AM #11
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Chris Ann Cleland

Associate Broker, Bristow, VA
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