Maybe customer service isn't dead afterall...

Real Estate Agent with Keller Williams Realty

I love to see someone go out of their way to serve someone.  The other day I was at the gift wrap section of Macy's in the local mall when an older gentleman went up to one of the workers and asked her if she knew of a drink machine; his wife needed to take a pill.  While I never really thought about it, it occurred to me that you don't see drink machines etc inside the stores and probably for good reasons. 

The last thing they want is a drink spill on the merchandise.

Anyway I guess being in the service industry, I watched to see what would happen.  She politely told him that they did not have drink machines.  She did however ask, "what type of cola does your wife drink" to which he responded, coke or sprite.  She said, "just wait here, and I'll go to the employee snack room and see what I can do.

In about a minute, she came back with a coke, handed it to the man and asked if he needed anything else.  How unusual is that?

Mostly we see, it's "not my problem," or, "that's not my department," or "that's not the way we do it here," and the like.  That's what we hear today.

I have a feeling that lady will move up somewhat faster than many of her peers.



Comments (2)

Birmingham Alabama Real Estate, Stephen Wolfe - Birmingham, AL
John, hopefully this wasn't just the Christmas spirit and was the true human spirit of someone doing what should be done all year around. The greatest of all time was also the greatest servant of all time.
Dec 23, 2007 02:25 PM
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

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