You Don't Call. You Didn't Cancel. Consider the Seller.

By
Real Estate Agent with Cherimie Crane & Associates

 

 

Careful attention to detail, anticipation, hard work, doing everything within our power to be ready for your arrival; we want to make absolutely certain you feel welcomed. We sweep the porch, we open the windows, with high hopes we light our favorite candle. We missed breakfast with our friends, we begged our neighbors to watch our pet, and we gave incredible thought to every possible scenario. You made an appointment to show our home.

 

In a market where showings are so very important, seller clients put so much time and effort into preparing their property. It may just be another house showing to you and your clients; however, to a seller, it is an opportunity to reach a goal, close a chapter, or begin anew. They rearrange their schedule to accommodate your showing. They are excited, they are hopeful, they are spending hours scrubbing baseboards, dusting fans, and refreshing flower beds.

 

You don’t call. You didn’t cancel. You didn’t show up. In a world full of communication devices, how can you not take two moments to call? Seller clients look for any sign of professional consideration. They look for a business card, they wonder if you turned off any lights. They wonder what you thought of the property they spent hours preparing. Disappointment sets in as they realize they were stood up.

 

Your priority is your buyer, your client. I understand. Things can get extremely hectic. I understand. What you may need to know is that the seller you forget, the property you didn’t show, and the phone call you didn’t make may not be so easily forgotten. Please, consider the seller. Consider their time, their effort and their hopes.

 

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Whether you are buying or selling Real Estate in Beaufort South Carolina, We know Beaufort. Our little coastal town has something for everyone.

 

843-812-2090

 

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Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Karen Feltman 04/16/2012 11:16 AM
  2. Wayne and Jean Marie Zuhl 04/17/2012 03:14 AM
Location:
South Carolina Beaufort County Beaufort
Groups:
South Carolina Real Estate

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Ambassador
2,693,054
Katerina Gasset
Get It Done For Me Virtual Services - Wellington, FL
Get It Done For Me Virtual Services

Love, love, love this post. As always, you are poetic and descriptive and while I totally agree with your point in the post I am more impressed with your amazing talent of expressing the spoken word in writing. Katerina

Apr 16, 2012 09:01 AM #25
Rainmaker
346,423
Dawn Maloney
RE/MAX Trinity Northeast Ohio Real Estate Specialist - Hudson, OH
330-990-4236 Hudson & Northeastern Ohio

I agree 100% - it's very hard on the sellers when we don't show up for whatever reason: taking extra time at a house that will work, stopping to write an offer, and the occasional 'we can't get there due to being lost, someone took ill, accident, etc.

But we should always call, and preferably before. I hate it when a buyer says they are not going in once they see the neighboring properties or some other issue. I run in and leave my card.

It is really challenging selling your home in this market!

Apr 16, 2012 10:46 AM #26
Rainmaker
544,237
Eric Michael
Remerica Integrity, Realtors®, Northville, MI - Livonia, MI
Metro Detroit Real Estate Professional 734.564.1519

Cherimie, we're all in this together! If you can't make a showing, or clients just don't show up, the least you can do is make a quick phone call, right?

Apr 16, 2012 11:20 AM #28
Rainmaker
529,162
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

This was a beautifully written post.  I had a similiar post in draft mode, but yours was so much better that I decided to just re-blog instead.  Thank you for sharing!

Apr 16, 2012 11:21 AM #29
Rainmaker
916,524
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA
What a great way to express to agents how important it is to let sellers/list agents know when they are going to keep their showing scheduled appointment, thank you!
Apr 16, 2012 11:28 AM #30
Ambassador
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Cindy Jones
Integrity Real Estate Group - Woodbridge, VA
Pentagon, Fort Belvoir & Quantico Real Estate News

Had three agents this past weekend who scheduled appointments with a seller and didn't show.  They are po'd as they have a baby. 

Apr 16, 2012 11:53 AM #31
Rainmaker
1,317,651
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

No matter which side you are on, it is important to let everyone know that is happening with regard to showings. The more the communication the better it is for all!

Apr 16, 2012 12:27 PM #32
Rainmaker
288,606
Tim Bradley
Contour Investment Properties - Jackson Hole, WY
Commercial Real Estate Expert in Jackson Hole, WY

That's just wrong. What ever happened to courtesy?

Apr 16, 2012 12:49 PM #33
Rainmaker
387,620
John F Muscarella
RIVER FARM PROPERTIES, LLC - Venice, FL
Broker/Owner, Venice, FL, Florida's Suncoast

We have to be good to ourselves and sellers.  It's a tough business without the rudeness and a little consideration is all we give one another in the trenches.

Apr 16, 2012 07:02 PM #34
Rainmaker
589,883
Phil Leng
Retired - Kirkland, WA
Phil Leng - Retired

Hi Cherimie,

One of the on going frustrations of real estate as we do it.

I used to line up all showings a day in advance.

Now I tend to do it more on the fly, one house at a time...

Phil

Apr 16, 2012 07:50 PM #35
Ambassador
2,022,558
Fernando Herboso - Broker for Maxus Realty Group
Maxus Realty Group - Broker 301-246-0001 - Gaithersburg, MD
301-246-0001 Serving Maryland, DC and Northern VA

This is what separates the good from the bad. .and the Mercedes Benz from the Ford (metaphorically)

it is . .from this uncaring lack of courtesy that other things are born and they can't escape it!. .eventually leading them  to a meek and average career until. .the end of times. 

 

Great post! 

Apr 16, 2012 09:00 PM #36
Rainmaker
469,221
Tom Bailey
Margaret Rudd & Associates Inc. - Oak Island, NC

Hi Cherimie, Your post is well done, but I must disagree. I agree with everything you say when it comes to having manners and how we should all treat others. However, I have learned over many years of sales that a lot of buyers just do not care. It is hard to not take this kind of behavior personally. It took me a long time to learn that I had to just get over it. When I finally did it made my life much easier and worry free. I think it is our job to prepare our sellers for this type of bad behavior. We need to let sellers know up front that things like this might happen. When it does we need to help them keep their eyes on the ball which is selling their home, and to move on.

Apr 16, 2012 09:18 PM #37
Rainmaker
1,372,209
Cheryl Ritchie
RE/MAX Leading Edge www.GoldenResults.com - Huntingtown, MD
Southern Maryland 301-980-7566
After hours you cannot get thru without an extension number! Some homes you drive up and the Buyer says no to the outside! But still....a call is always appreciated!
Apr 16, 2012 10:15 PM #38
Rainmaker
1,579,246
Mike Cooper, GRI
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

Cherimie, I had a client do that this past Sunday.  Fortunately it worked out, but the last one that did that who called later asked when I could should them the house again, and I said, "Never" and hung up.  I still moved that one, but not to that couple.

Apr 16, 2012 10:15 PM #39
Ambassador
1,207,809
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

That is so frustrating isn't it?  Even a quick text would be okay...                                                              

Apr 16, 2012 10:32 PM #40
Rainmaker
3,081,014
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

This is what seperates the buyer agents from the Good Buyer agents who will take a minute to call to cancel, to say their buyer did not show or their buyer does not want to go inside or even say they are running late instead of just not showing up.

Apr 16, 2012 10:43 PM #41
Rainmaker
1,493,096
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, Blackstone Realty Group - brokered by eXp Realty - Kalispell, MT
The House Kat

It's all about professional courtesy, and this is true of any industry.  If you have an appointment, and you can't make it or you're going to be late, you call.  This is true whether you're the buyer or the seller or the agent or the mortgage rep or the attorney and on and on. 

Thanks for the post!

Apr 16, 2012 11:10 PM #42
Rainmaker
139,665
Vicki Lloyd
The Lloyd Realty Group - San Diego, CA
(619)452-9798, Real Estate San Diego California

When I list a house, I tell the sellers that this may happen, and it's part of the process.  They need to keep their home "show ready" until it is sold, then they can relax. It is preferred that agents call to cancel, and I always do, but it doesn't really need to ruin a seller's day. 

Apr 17, 2012 01:05 AM #43
Rainmaker
770,196
Robert Rauf
HomeBridge Financial Services (NJ) - Toms River, NJ

Congratulations on your Gold Star Cherimie! I hope you have a great week

Apr 17, 2012 01:05 AM #44
Rainer
86,086
Tibor I. Olah
Apex Results Realty Inc.Brokerage - Burlington, ON

The fact that we all have cell phones there is no excuse not to call to cancel or even let the seller know you are running late.

Apr 17, 2012 12:43 PM #45
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