Real Estate Agents: Confidence vs Arrogance (And a Survey)

Real Estate Agent with Florida Property Experts

The public opinion of real estate agents can vary drastically. That's not going to be any surprise to any of us. We usually only hear the negative, but that's because we hear what the media reports. And we all know the media prefers negative stories.

Have you ever noticed that when you talk to your family and friends, they don't have a negative perspective about the fact that you're in real estate? I assume that's because you share a mutual respect for each other. Because these people have taken the time to get to know you, they feel comfortable in asking you any real estate questions they have in mind, and you feel comfortable telling them the STRAIGHT truth. There's no need to water it down or try to make your friends and family feel comfortable with your answer. They can handle it. Don't you wish it could be that way with everyone?dock on river

The topic of this post is similar to the post I wrote last week titled "What Is the Public's Perception of Active Rain?" I wrote that post when I ran across a comment on Trulia, by a consumer, that stated how they felt like the public was not welcome to comment here on Active Rain. We all know that we welcome pleasant people of all varieties. And even a negative perspective of real estate can be phrased in a polite manner. That basically means that ALL polite comments, by ALL people are welcome!

However, I ran across another consumer comment, this time on City-Data. Now I will admit that City-Data has a LOT of negativity on it! I've spent quite a bit of time there in the past and I'm still not sure of the purpose of that site. It's worse than the blind leading the blind. But that doesn't change the fact that I found a comment that said "I hate Realtors. They're all arrogant. I use them. But I hate them." ... I didn't bother to respond. But as usual, my mental wheels started turning.

I wondered if this person was confusing confidence with arrogance. Or maybe they just resent needing our help. Or maybe they really have run into some arrogant REALTORS. I've certainly run into plenty of them. But there can be a fine line between confidence and arrogance. As a REALTOR, if I'm not confident in my skills and abilities, a potential client won't want to do business with me. But grand staircasearrogance is a turn off.

The line between the two personality traits is so fine that it's hard to even find the words to define the two. It's more like something you observe in someone's mannerisms. Then there's the matter of how one person can define a mannerism as confident while another will see it as arrogant.

Let's face it. Real estate is a difficult profession. But when I started selling homes in 1995, I did not have a negative perspective of anyone who was in this, or any related industry. And I had previously had a less than positive experience with a real estate agent. But I'm intelligent enough to know that I can't generalize and/or stereotype an entire industry based on one experience. That's just common sense. And to be honest, I knew that I could do better than that agent, so I wanted to throw my proverbial hat into the ring.

Anyway, to finalize this post, I've decided to go on a fact-finding mission. I've created a survey for the public, that I'm embedding on my blogs and web site. If you're a real estate buyer or seller, please take the survey. I'd love to hear your thoughts on the subject.

Take the Real Estate Survey

Lisa Hill



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Bill Roberts
Brooks and Dunphy Real Estate - Oceanside, CA
"Baby Boomer" Retirement Planner
Lisa, Everybody has an opinion. I wouldn't worry about negative ones. Positive people attract other positive people. See, it all works out.

I hope Santa was good to you. And I hope you have a Happy New Year.

Bill Roberts

Dec 25, 2007 03:33 PM #1
Karen Anne Stone
New Home Hunters of Fort Worth and Tarrant County - Fort Worth, TX
Fort Worth Real Estate
Lisa, I don't know about you, but I know some Realtors who really are arrogant.  I don't like them, and many buyers and sellers do not, but apparently enough clients do like them that they stay in business.  Arrogance pushes people away, confidence is a major positive.  There is a big difference.
Dec 25, 2007 04:05 PM #2
Randy L. Prothero
eXp Realty - Mililani, HI
Hawaii REALTOR, (808) 384-5645
I thought it interesting that they hate REALTORS yet admit using them.  With so many of us, I am amazed they couldn't find one they loved.
Dec 25, 2007 06:19 PM #3
Susie Blackmon
Ocala, FL
Ocala, Horses, Western Wear, Horse Farms, Marketing
Thank you from a newbie who enjoys and learns from your posts.  Have a great and prosperous 2008.
Dec 25, 2007 09:23 PM #4
Chris Griffith
Downing-Frye Realty, Bonita Springs, FL - Bonita Springs, FL
Bonita Springs Listing Agent
Psst. You can't get past this question if you did NOT have a problem, without answering: If you had a bad experience in a real estate transaction, was the problem with the... * You can enter some information about this question here.
Dec 25, 2007 10:13 PM #5
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Fifteen Years Experience in Brevard County
Lisa - You are correct - the line between arrogance and confidence is very thin. I hope you get a good response form your survey. BTW, I wonder as well about city-data!
Dec 26, 2007 12:36 AM #6
Dan Forbes
Bradenton, FL
Lisa, I find that the word "arrogant" is used even in Active Rain to describe others.  Heck, I had one guy here recently call me stupid, arrogant, angry, and hostile.  He described me that way because he disagreed with my opinion about something.  I debated the issue quite eloquently and he resorted to name calling.  

I do find that confident people are sometimes described as arrogant.  it is a word that is used to describe someone we don't know, and someone with whom we disagree.
Dec 26, 2007 12:45 AM #7
Bob Sloop, Consultant, Indianapolis, IN
RS Mortgage Consulting - Indianapolis, IN
Lisa, we have all been here done that, but when it comes to down right disrespect is where I draw the line.  Arrogance in some people are just the way they are, and we cannot change that, it is just their way.  People that know you for who you are is what counts.  Good luck, you will be fine as always.
Dec 26, 2007 11:42 PM #8
Ginger Wilcox
Sindeo - San Francisco, CA
There are arrogant professionals in our occupation, as in all occupations. Unfortunately, some people only focus on the negative.  The majority of people do not understand how much work we do or how we get paid.  I can't tell you how many times people have told me they thought my company gave me a car allowance!  The wonderful thing about working with people that know us is that they often have a higher level of understanding and trust!
Dec 28, 2007 04:49 AM #9
Sharon Simms
Coastal Properties Group International - Christie's International - Saint Petersburg, FL
Oftentimes an arrogant personality reveals itself right away. If someone is interviewing an agent for a potential listing or to work with in purchasing a property, I'd think the arrogant attitude would become apparent in time for the client to choose a different agent.  Also - perhaps it's the difference between Telling and Asking.
Dec 28, 2007 10:44 AM #10
Peggy K.
Grand Property Virtual Tours - Buffalo Grove, IL
Illinois Virtual Tour Provider and Real Estate Photographer

Sounds to me like that person had one bad experience with a realtor, and labeled the rest.  As in any profession, there are some bad apples, but I find most realtors to be hard-working, knowledgeable and extremely helpful.

Dec 29, 2007 12:41 PM #11
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Lisa Hill

Daytona Beach Real Estate
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