We all do the most we can for our clients or customers. We provide marketing of their homes and give them the best customer service we can. Then there are occasions where we go Above and Beyond the call of our Duties.
Last weekend I found my dear friend a new renter for her home in Spring Hill, Florida. The previous tenant wanted to save a few dollars and stopped running the pool. She is an absentee landlord and her mother handles the property the best she can. The pool was Green. I mean Green, like lime Jello Green. I would have bet money I could walk across the water. The landlords Mom (who ive know since I was 12) turned to me and said "you can get that clear for the tenants right?" Stupid me says Yes. While shocking, brushing and running the pool I thought back on all the things i have done to help my customers.
- I went to a home after dinner to clean out a refrigerator when the home had no power and fish were left in the freezer
- I have moved laundry and "mess" from room to room to get good photos
- I have mowed lawns on vacant listings and short sales where the owner was not willing to hire someone
- I have literally cleaned homes and condos to insure a nice showing
- I cleaned out Gutters to please a buyer on a listing I had
- I have shocked and cleaned 7 pools
- I have picked customers up at the airport, booked hotel rooms for them and even walked their dogs
- I have trimmed branches on a tree so my buyer can get insurance
Was it Worth It? I say Yes! All that silly hard work lead to closings and more business and today I have a landscaper to mow those vacant homes. I have a cleaning service that will get those vacant homes clean and fresh. I have a guy who will clean out gutters, refrigerators, remove rubbish and pretty much anything else I ask.
I am not above doing these things for my customers it is just nice to not have to do it myself anymore and I have the ability to hire someone to do it. I cleaned the pool mentioned above to save my friend and her mom some money.
What Are Some Crazy Things You Have Done to Insure a Sale or Happy Customer?