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Should Business Loss "Shrinkage" Be Accounted For in Real Estate?

By
Real Estate Broker/Owner with Criado Realty 0548772

Why Do Realtors Make Such High Commission? was featured yesterday and in this morning's Daily Drop.  I saw a comment from one of my readers and felt it warranted some discussion.

I appreciate that Thomas said "I think we have to be careful to say how far we go between closings, as the current Buyer/Seller could care less about that."

I realize that the consumer doesn't care. They'd say it's not their fault that we don't close every deal. But sometimes these things are legal issues and so I have to respectfully disagree.

  • In the retail industry, subject to community, there is 2-5% shrinkage due to theft or loss of product.
  • In the restaurant industry, where I haven't worked so I can't quote a figure, there is also shrinkage.
  • In the medical field, 50% of testing is CYA for for medical malpractice.
  • In the auto insurance industry there is a % of non-insured covered in our rate.

We all pay the "shrinkage" in our bill in the end.

Add all that up and honestly, its the same thing as pay gaps due to clients who cheat you out of a commission. I earn it when the house is found per my contract, and should get paid then, but nope! I get paid when it closes. So then Mr. Buyer brings in Aunt Sally who got all bent out of shape because they used somebody else. To save family, they put Aunt Sally on the contract. This is real. This is unfair and illegal. Am I going to sue? No. It would destroy my credibility. Its shrinkage and we account for that in our fees, regardless of whether or not the consumer likes it or not, and its common business practice.

 

Posted by
Cathy Criado President & Founder
MBA, REALTOR, BROKER, NAR GREEN, EcoBroker
Published Author
Your Real Estate Consultant!
 
999 E Basse Rd. #180-425, ​San Antonio, TX  78209​
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Comments(12)

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Peggy Hughes/pha logistix, inc.
pha logistix inc - San Francisco, CA
SF NYC LA

I agree with you Cathy... any time we don't get compensated for a job we've done, shrinkage to our bottom line occurs!

May 02, 2012 12:03 AM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

We all have to put in a fall thru rate in our yearly goal workup.  Whatever percentage it is - that's the facts so just use it & get used to it.  I find it hard to believe when an agents says 'I never have any fall thru's'.  Yeah right .....

May 02, 2012 12:15 AM
Teral McDowell
Referral Patners LLC - Murphy, TX

It may be shrinkage but you sure can't shrink it off your taxes as other businesses do in the form of a loss. We can decide on which clients we are willing to take a risk but the transaction still might not close even unforeseen events do occur such as death.

May 02, 2012 12:19 AM
Donna Yates
BHGRE - Metro Brokers - Blue Ridge, GA
Blue Ridge Mountains

Cathy: We get it from all sides don't we! My market area is spread out so far that agents in my area easily drive 8 hours or more a day covering hundreds of miles. These high gas prices and not getting compensated until closing (if it closes) definitely affects my bottom line and therefore, another form of shrinkage and this cost is not passed on to the person, correction - persons we drove around for hundreds of miles.

May 02, 2012 12:30 AM
Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Cathy - What we really lose to shrinkage is time, and you're right in pointing out that there are lots of ways for that to happen, some avoidable and some not. But I have to agree with Thomas on one thing - it's a very rare client who really cares about our problems - just like we don't really, really care about someone else's shrinkage.

May 02, 2012 12:41 AM
Cathy Criado
Criado Realty - San Antonio, TX
Making Real Estate Profitable

Teral - right, we don't get to write off ethics and legals on our tax records if we want to try to save our integrity.

Dick - time = money and yes, it's a loss when we drive around and then somebody does somethign stupid like buy a car in the  middle of the transaction. Honestly, it is so hypocritical of people to say we make too much money or that we don't deserve what we make when they don't know what happens behind the scenes.

 

May 02, 2012 01:15 AM
Andrew Capelli
Troy, MI

Cathy: Great post.  This occurs with title insurance as well, especially on the commercial side where you have more parties involved.  Between the buyer, seller, brokers, lender and attorneys (sometimes 3 sets, if it's an SBA loan and the lender has an attorney, too), sometimes we lose out on the tug-of-war of whose title company a party wants to use- Even after we may have received an order and spent time and money to prepare a commitment.

May 02, 2012 05:03 AM
Anita Clark
Coldwell Banker Access Realty ~ 478.960.8055 - Warner Robins, GA
Realtor - Homes for Sale in Warner Robins GA

Cathy: Shrinkage is a fact of life in our industry...like Lyn points out, preparing for some of this will lessen the impact when it happens, be it $$$, time, or another factor.

May 02, 2012 06:33 AM
Debb Janes
Nature As Neighbors - Camas, WA
Put My Love of Nature At Work for You

I'm with Anita 100% - so exactly what she said - I can't say it any better. I did want to say congrats on the feature Cathy - I missed it yesterday. Well done.

May 02, 2012 08:05 AM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

Cathy alot of sellers are strictly focused on selling their home and saying how long since a last closing could work against a Realtor. I find it is more about how much do I charge and what do they get for what they pay. I hear alot of stories at my listing appointments how sellers tell me what other agents said and some is not pretty. Agents should not be begging for listings or use guilt trips on them. I account for all business expenses current and future whn charging a fee as well as how hard it will be to sell a home and how much extra effort or ads may be needed if it is a one of kind type home. I loved your blog and again congrats on the feature. I love your follow up as it is a great conversation starter

May 03, 2012 12:01 AM
Bill Jones
Discovery Real Estate Ltd. - "Homes By Jones" - Airdrie, AB
Realtor (403-701-1739) Airdrie & Calgary Area Homes and Condos

I know exactly what you mean, $500.00 to clean the carpets because the sellers didn't do it before closing or bring in a h0usekeeper to clean out the cupboards.  Another one the other day my seller called me just before possession telling me he expected me to waive the Goods and Services Taxes.  

Sometime shrinkage gets out of control and we have to sit back and determine where our losses are coming from and proactive about letting them happen in the first place.

Bill

 

May 03, 2012 01:57 AM
Rebecca Gaujot, Realtor®
Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

Cathy, my previous clients were so so supportive and kept apologizing to me when we viewed a home and they didn't like it. But, we found one they loved and oh my they couldn't have been any nicer to me and caring about how much time I spent with them.  So yes, we have shrinkage, but sometimes it is well worth it.  Now, I may not say this with my next clients :)

May 03, 2012 08:50 PM