Who Pee'd In Your Cheerios?

Real Estate Agent with Big Block Realty 858.232.8722 CA BRE# 01261476


Have you ever called on a listing and the agent (on the rare occasion they answer) acts as if you interrupted their dinner or called in the middle of the night and woke them?

How about the no calls or e-mails just “text only” agent? When did we decide to stop speaking to each other? Or is it that you can't take calls while working the drive through window at In & Out Burger- part-time agent syndrome?

They are gruff and seem to hate answering your questions. They make remarks like: “The MLS is up to date, if we had offers, we'd reflect it in the MLS.”

Well, maybe they are the exception, but we all have experienced the: 5 days into escrow and still active on the MLS agent or the: closed escrow on Friday agent but still pending status in the MLS Monday.



Choose Your Attitude

Who are you being

when you do

what you are doing?



Bring some Play to your work day:

Fun = Energy


Make Their Day: Engage others in your fun & energy and create good will.

If you were to treat other agents like your clients and treat your clients like your children, imagine the difference in tone of voice and choice of words! Imagine e-mails that were progressing a transaction not hindering it with verbal blows.


Be Present: Where ever you are,

be there…in the moment.


Multitasking is great sometimes, not all the time. When engaged in a conversation, be in that conversation. It's very obvious to me when someone is checking e-mails while on the phone with me and half listening. It's very insulting when someone put's me on hold to take a call or worse; stops a conversation to answer the phone when face to face. The most important person in the world is the one you are engaged with in the moment. “Smile through the phone” my Buffini & Company coach used to tell me.

Working on getting to the point and bringing others to their point can help minimize time spent in these conversations, but until we develop that skill, we shouldn't penalize others.


The expression “ people don't care how much you know until they know how much you care” speaks to this. Lend your ears & attention and when time to speak, ask more questions to show you're engaged and wanting to dig deeper into that clients' needs or that Realtors questions, etc.


I hope you are passionate about your career? Your passion is contagious and motivating to clients and even other Realtors.


Posted by

REALTOR®, CRS, RCS-D, CDPE, ePro, Certified:Military Home Specialist,

Certified: Luxury Home Specialist Podcast Host, Author & Keynote Speaker


Brokered by Big Block Realty

Do You Know The Market Says Your Home is Worth?

CA-BRE# 01261476, since 1999  (My Team)

 "Oh by the way, I'm never too busy to serve you and your referrals to good people like you."

 mobile: 858-232-8722 / e-fax: 650-240-0717   


 Sunroad Corporate Center: 4445 Eastgate Mall l Suite 200 San Diego l CA 92121

RCS-DivorceSouthern California Chapter of Certified Residential Specialists (CRS)

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Disclaimer:  Nothing in this blog article is to be construed as legal advice, tax advice, medical advice or financial advice.  For legal advice see an attorney.   For tax advice, health or financial advice see a tax attorney, certified public accountant, or other qualified professional.

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Reuben Fine
Fill-In-The-Blanks PDF Flyer Templates www.TurnKeyFlyers.com - Rossmoor, CA

Great top and post... A wise man once said to me, "Your actions are important; but your re-action is what defines you." Positive attitude A++


May 07, 2012 07:27 AM #31
Doug Rogers
Bayou Properties - Alexandria, LA
Your Alexandria Louisiana Agent

My market is tiny. The same agent you are rude to is likely to be on the other end of the table for a future transaction.

May 07, 2012 07:47 AM #32
Pamela Smith
Award Realty - Sun City West, AZ
Sun City West, Corte Bella, Sun City Grand

How true this blog is!  I know in the long run this attitude will bite them in the Tush.

May 07, 2012 07:52 AM #33
Evelyn Kennedy
Alain Pinel Realtors - Alameda, CA
Alameda, Real Estate, Alameda, CA


Real estate is difficult enough without have to deal with impossible people.  Being agreeable is so easy and makes life so much more pleasant.

May 07, 2012 07:58 AM #34
Kevin Sembrat
Diversified RCS Inc; http://www.ManhattanPropertiesGroup.com - Manhattan, NY

Hi Thomas,

I agree 100% -- choose your attitude! So right! Thanks for posting...


May 07, 2012 08:04 AM #35
Mel Ahrens, MBA, Kelly Right Real Estate
Kelly Right Real Estate - Hood River, OR
Customized Choices for your Real Estate Needs

So many great suggestions and not just for those working in the real estate industry. We really could apply these to all aspects of our lives. I especially like the "choose your attitude" and "be there in the moment".

May 07, 2012 08:29 AM #36
Marshall Brown
Mid America Inspection Services, LLC - Fargo, ND

Well said.  Also an "Old saying" I'd never heard before.

"Who Pee'd In Your Cheerios? " Now that's a graphic image.

May 07, 2012 10:51 AM #37
Thomas J. Nelson, Realtor, ePRO, CRS, RCS-D
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Wow folks, thank you for your support, your unique views and comments and for reading my blogs. I truly appreciate the opportunity to have an audience and be part of the audience of such a great community. I even enjoy the counterpoints and sarcasm-dancing in the Activerain!

May 07, 2012 11:40 AM #38
Mike Cooper, GRI
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

OK, Thomas, your material is spot on, but I was so distracted by that first illustration I wanted to keep going back to look at it.  Very funny.  Now that would be a great way to get someone off topic.  You could email them that picture on their phone, and when they look at it they couldn't help but laugh.  That might annoy the person their engaged with, but it would certainly lighten their day.  Good job.

May 07, 2012 12:10 PM #39
Jo Olson
HOMEFRONT Realty - Kettle Falls, WA
HOMEFRONT Realty @ LAKE Roosevelt - Stevens County

Thomas, I am over 50 - I could read your blog and I did but can I say I HATE cats - so that photo just about made me sick ;) - you know I am just messin with ya!  Anyway, I have been there.  My business is probably 80% buyer so I have been on the other end of the rude pompous agent.  But I don't think it would matter if they were listing agents or selling agents - they are just mean people and should go work somewhere else :). 

May 07, 2012 01:39 PM #40
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Thomas - Quite the eye catching title, and I agree with you post.  Wouldn't it be better if we all acted like this every day?

May 07, 2012 03:05 PM #41
Kevin O'Rourke - Keller Williams Miami Beach Realtor
Keller Williams Miami Beach Realty - Miami Beach, FL
CDPE Miami Short Sale Agent 305-520-9436

We've made great strides with technology, now if we could just find a way to eliminate the need for those pesky other agents, then we'd be someplace!  I share many of  your frustrations Thomas and have wished and wondered how to solve some of the issues to no avail.  I think there is a copycat syndrome at play, and once one agents say'text only', then other agents think that is acceptable also.

May 07, 2012 03:23 PM #42
Susan Neal
RE/MAX Gold, Fair Oaks - Fair Oaks, CA
Fair Oaks CA & Sacramento Area Real Estate Broker

Luckily those agents are not the norm, but we've all encountered some of them, and I'm always confused by their attitude.  Do you or don't you want to sell this listing? If they make it too much trouble, my clients would rather just go somewhere else.

May 07, 2012 04:05 PM #43
Bob Miller
Keller Williams Cornerstone Realty - Ocala, FL
The Ocala Dream Team

Hi Thomas, great post, and unfortunately there ae getting to be more and more of those agents.

May 08, 2012 04:53 AM #44
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

Amen.  I think a lot of times these agents don;t even want an offer. 

May 08, 2012 01:55 PM #45
Charles Stallions
Charles Stallions Real Estate Services - Pensacola, FL
800-309-3414 - Pensacola, Pace or Gulf Breeze, Fl.

97% of my business is listing property and I am hired to get the sellers home sold and have read these horror stories so many times that 5 years ago I ran ads and put it in the MLS that if the buyers agent with a qulaified buyer didn't get a call back with 30 minutes I would give the agent and their buyer a $10. gift certificate to Starbuck. My staff and I didn't have to pay for any and it has made us look good in the eyes of sellers and agents alike.

May 09, 2012 11:23 AM #46
Thomas J. Nelson, Realtor, ePRO, CRS, RCS-D
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Cool idea Charles, thanks for the input.

And thank you all for your continued comments and support.

May 09, 2012 11:04 PM #47
Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living
It's interesting that you bring up the thing about multitasking which we are all guilty of at one time of another. I worked with a customer once who told me about an experience with another agent she once had... Apparently a multitasker while on showings and this customer did not feel like she was given the proper attention. I was so glad she told me this story because it gave me the chance to not fall into that trap.
May 13, 2012 09:45 AM #48
Marnie Matarese
Showing you the best of Sarasota!

You are spot on.  Although not everyone has the same skill set at being communicative there are lines that must be drawn.  If an agent is too busy to answer phones or emails and insists that I have to jump through hoops to reach them, I am with Lenn....  just call the broker.

May 17, 2012 02:21 AM #49
Thomas J. Nelson, Realtor, ePRO, CRS, RCS-D
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

I agree, I often call the Broker and ask<"do you know how I can go about selling one of you listings? Because, your listing agent doesn't seem to facilitate that this week-3 unreturned calls,etc." That usually gets some action steps started.

May 17, 2012 09:46 PM #50
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Thomas J. Nelson, Realtor, ePRO, CRS, RCS-D

& Host of Postcards From Success Podcast
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