Have you ever called on a listing and the agent (on the rare occasion they answer) acts as if you interrupted their dinner or called in the middle of the night and woke them?
How about the no calls or e-mails just “text only” agent? When did we decide to stop speaking to each other? Or is it that you can't take calls while working the drive through window at In & Out Burger- part-time agent syndrome?
They are gruff and seem to hate answering your questions. They make remarks like: “The MLS is up to date, if we had offers, we'd reflect it in the MLS.”
Well, maybe they are the exception, but we all have experienced the: 5 days into escrow and still active on the MLS agent or the: closed escrow on Friday agent but still pending status in the MLS Monday.
Choose Your Attitude
Who are you being
when you do
what you are doing?
Bring some Play to your work day:
Fun = Energy
Make Their Day: Engage others in your fun & energy and create good will.
If you were to treat other agents like your clients and treat your clients like your children, imagine the difference in tone of voice and choice of words! Imagine e-mails that were progressing a transaction not hindering it with verbal blows.
Be Present: Where ever you are,
be there…in the moment.
Multitasking is great sometimes, not all the time. When engaged in a conversation, be in that conversation. It's very obvious to me when someone is checking e-mails while on the phone with me and half listening. It's very insulting when someone put's me on hold to take a call or worse; stops a conversation to answer the phone when face to face. The most important person in the world is the one you are engaged with in the moment. “Smile through the phone” my Buffini & Company coach used to tell me.
Working on getting to the point and bringing others to their point can help minimize time spent in these conversations, but until we develop that skill, we shouldn't penalize others.
The expression “ people don't care how much you know until they know how much you care” speaks to this. Lend your ears & attention and when time to speak, ask more questions to show you're engaged and wanting to dig deeper into that clients' needs or that Realtors questions, etc.
I hope you are passionate about your career? Your passion is contagious and motivating to clients and even other Realtors.