Knock, knock...who's there? Broker Bryant...your new REALTOR(R)

By
Real Estate Broker/Owner with Tutas Towne Realty, Inc and Garden Views Realty, LLC BK607690

Sold for $179,000 in 32 days!!!I spent this morning riding around Poinciana picking up signs and lock boxes from the two properties I had closed on the 31st. You may think my timing on this was a little late but it was actually just right.

Picking up my sign and lock box, a couple of days after closing, is something I do on purpose. The reason is, I want to knock on the door and introduce myself to the new owners.

Since I am primarily a listing Broker, my customer, the Seller, is normally moving out of Sate and getting any future business from them is rare. So my goal is to be the "go to guy" for the Buyer that has just purchased one of my listings.

Even though they had an agent it is my experience, that in most cases, they never hear from their agent again once the deal is closed. The check is cashed and they are out of there. Foolish? Yes. But true.

So, like the good little Broker that I am, I seize this opportunity to snag a Buyer who more than likely will be my new Seller in a few years.

I'm not pushy. I just introduce myself and see if there is anything I can do for them. I let them know I have been selling Real Estate in Poinciana for 14 years and if there is any help they need, please feel free to call me.

And they do call. They call to get information related to the area and they also call if there are any minor issues with the house. Once they have called....they are mine. I will gladly help them out with anything they need. I become their new REALTOR®.

It's a small thing to do but it's great for business. I'm not quite sure why Buyer's agents don't keep in touch with their Buyers. Oh well....if they won't, I will. After all, today's Buyer is tomorrow's Seller.

Marketing does not have to be complicated. What say you?

***Hey go check out this little video of TLW sewing!!!!

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The BIO for Bryant Tutas

 

 Tutas Towne Realty, Inc handles Florida real estate sales, Florida short sales, Florida strategic short sales, Florida pre-foreclosure sales, Florida foreclosures in Kissimmee Florida Short Sales, Davenport Florida Short Sales, Haines City Florida Short Sales, Poinciana Florida Short Sales, Solivita Florida Short Sales,  Orlando Florida Short Sales, Celebration Florida Short Sales, Windermere Florida Short Sales. Serving all of Polk, Osceola and Orange Counties Florida. Florida Short Sale Broker. Short Sale Florida.

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Rainer
72,472
Kristin Small
RE/MAX Southern Shores - Myrtle Beach, SC
REALTOR -GRI, Myrtle Beach Real Estate
BB,
Great idea...and so true about some buyer's agents not staying in touch with their clients after closing.  That's like throwing money in the ocean..not smart!
Jan 02, 2008 01:30 PM #23
Rainmaker
163,666
Suzanne Sands
Pavao Real Estate - Somerset, MA
Somerset MA Real Estate

BB,

I like your style! ;)

Jan 02, 2008 01:39 PM #24
Ambassador
3,014,758
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

BB, Thanks for the phone call today. As always, enjoyed talking with you and staying in touch.

 After my settlement today, I went to the property, removed lock box, sign riders and was able to do a walk thru with the new buyer's  helping the kids pick out their rooms. Lots of happiness and appreciation at this time.

Jan 02, 2008 04:08 PM #25
Rainer
165,557
Dan Forbes
Bradenton, FL
BB - This is a great example.  I call these "adopted clients" and treat them as such if I think their Realtor is not going to follow up after the sale.
Jan 02, 2008 11:00 PM #26
Rainer
168,035
Matthew J Blum - (retired from the business)
Palm Beach Gardens, FL
Bryant, It is called customer Service something that so many people forget.  Just get paid and move on.  Great post.
Jan 03, 2008 12:38 AM #27
Rainmaker
600,281
Jim Lee
RE/MAX Shoreline - Portsmouth, NH
Portsmouth NH Realtor, Portsmouth, NH

Good one BB.

That's the very reason I send closing statements out the first week of January to everyone that I was involved in a closing with and that includes the other agent's buyer or seller.

It's almost a sure thing the other agent in a transaction won't send his former clients a copy of their HUD 1 to use in finding any potential tax deductions and I'm happy to help him or her out. ;-)

Jan 03, 2008 03:10 AM #28
Ambassador
2,681,325
Katerina Gasset
Get It Done For Me Virtual Services - Wellington, FL
Get It Done For Me Virtual Services
Bryant- This is a great way to gain new customers and friends as well. We always send the new buyers a welcome card. We do not get many signs up because of stupid HOAs around here but when we do, we also let them know we are picking up our sign. Most of the time we put a sold sign on top of our sign and ask if we can leave it there for a week or so. You are right, agents forget their buyers. What a waste! But good for us who gain them as customers! Their loss, our gain! Katerina
Jan 03, 2008 05:48 AM #29
Rainmaker
1,142,210
Bryant Tutas
Tutas Towne Realty, Inc and Garden Views Realty, LLC - Winter Garden, FL
Selling Florida one home at a time

Well hey everyone. Thanks for taking time out of your day to read and comment. It IS appreciated.

One of the buyers I met yesterday was so excited about her new home. She paid $179,000 and only brought $700 to closing. The property appraised at $239,000!!!! Talk about a great deal. She got an instant $60,000 in equity for her $700 investment. Doesn't get any better than that. And the seller made $20,000 on his zero down deal he had done 3 years ago.  

Jan 03, 2008 06:13 AM #30
Rainer
62,831
Allen C. Wright
RealtyU - Aliso Viejo, CA
NS, AHS, REPS

Bryant,

I have heard of many approaches to building relationships with Buyers after the sale.  One is a handy little vendor list of vendors in their area that you have dealt with ... Electricians, Plumbers, Roofers etc ... maybe the most valuable piece I got from my first real estate agent was a list of vendors, and i have used that idea for years.

Jan 03, 2008 12:04 PM #31
Ambassador
261,096
Fran Gatti
RE/MAX Integrity - Medford, OR
Managing Principal Broker - RE/MAX Integrity
OK Bryant.  That wouldn't work with this buyer's agent.  I keep in contact with all my clients; most of the time they become good friends, so you wouldn't steal mine away.  However, I don't believe most agents pay much attention to what happens when the deal closes, and you are right, it's an opportunity.
Jan 03, 2008 01:41 PM #32
Ambassador
2,135,266
Respect Realty LLC
Respect Realty LLC - Milwaukie, OR
Brokers - Oregon / SW Washington Real Estate

I do the same thing Bryant and you are so right, the buyer's agents rarely keep in contact with their buyers. I've even going as far as sending a thank you note to a seller and I know am talking to them on a regular basis. They have asked to be put on my mailing list and I know in a few years when they sell the home they bought, they will use me instead of the listing agent they used last time that hasn't talked to them in 8 months.

Jan 03, 2008 04:11 PM #33
Rainmaker
137,633
Scott Cowan
RE/MAX Professionals - Olympia, WA

BB-Another simple but very, very good idea. I will steal it and call it mine =)  Also, Katerina's idea of sending a card to the buyer is great idea as well. Simple ideas yet so easy to overlook. I am always glad I read your blog!

Best,

Scott 

Jan 04, 2008 02:43 AM #34
Rainmaker
369,040
Miriam Bernstein, CRS
Rochester, NY
Great idea, have you ever had someone use the lockbox without calling for an appointment after the closing?  Whoops!
Jan 04, 2008 06:10 AM #35
Rainer
133,400
Susan Trombley
Trombley Real Estate - Wake Forest, NC
Broker/Realtor, Raleigh, Cary, Wake Forest, Youngs
That was great food for thought. I never thought about when you should pick up your sign. I get from the selling agent could you pick up my lock box and bring it to the closing? I like your way and thought.
Jan 04, 2008 11:50 AM #36
Rainmaker
218,087
Joan Mirantz
Homequest Real Estate - Concord, NH
Realtor, GRI, CBR, SRES - Concord New Hampshire
Maybe you should have kept that hush, hush! How many Buyers Agents just got a heads up? LOL
Jan 05, 2008 01:19 AM #37
Rainer
100,572
Gregory Maley
Sold Buy the Sea Realty & R.E.N.T. - Wilmington, NC
REALTOR, GRI, CBR, SHS, e-PRO, ABR
Around these parts, we're all around the same settlement table, so I meet the buyers at settlement.  
Jan 05, 2008 05:55 AM #38
Rainmaker
338,442
Gary Bolen
McCall Realty - South Lake Tahoe, CA
CRS - Lake Tahoe Real Estate Information

that is such a cool biz / marketing model I can't stand it. we'd do that too, if 70% of our buyers don't live here. every now and then, though, we find one... 

very cool indeed, sir BB. Now I'm going to go find out what Billie did that was domestic. 

Jan 05, 2008 01:35 PM #39
Rainmaker
236,392
Debbie Summers
Charles Rutenberg Realty - New Smyrna Beach, FL
Great strategy...  I always add the buyers of my listings to my mailing list.
Jan 06, 2008 10:35 AM #40
Rainer
18,384
Rita Bradley
Laguna Hills, CA
Valuation Consultant in Orange County California 949-916-3263
That's excellent-a way to help your new neighbors and build your business at the same time-Genius!
Jan 07, 2008 05:46 AM #41
Rainmaker
288,193
Dave Jones
Dave Jones Realty, llc. - Prospect, CT
Broker/Owner - e-PRO Dave Jones Realty llc Prospec
BB Always has a plan!
Jan 12, 2008 05:12 AM #42
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