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The Eleventh Commandment of Marketing!

By
Home Inspector with Trace Inspections, LLC TN #17

Thou shall market to others as you would want them to market to you!

I have been self employed since 1991, four years selling real estate and the past twelve years as a home inspector. For most of my self-employment history, I have marketed to others as I would want them to market to me, much to the chagrin of a few national trainers.  At first I did as I was told and made those chilling Cold Calls and believed that when a person said NO that they were really saying YES!   I had drunk from the glass of marketing Kool-Aid, but it was just not working well for me.

My father was still alive back in the mid 1990's and he was a very wise man.  He saw that I was becoming frustrated over the lack of success I was having in my marketing.  He had me market to him and a seven of his friends whom he had not told that I would be doing this.  I called them, I sent letters and I sent cards.  Keep in mind that these men were all in their mid 60's to early 70's and had all been successful businessmen.  One was a former (4 terms) US Congressman, several were retired government workers and a two were former airline pilots.   I did this for eight weeks, every week I mailed them a letter or a postcard.  I called them three times during those eight weeks and I never used my father's name.  At the end of those eight weeks my father had the men over for their monthly game of Bridge, Yep they were his Bridge Game buddies!   

My dad asked them all if they had been getting some mailings or calls from a local real estate agent. Only two of the men recalled ever getting anything in the mail!  All of them recalled a phone call.  From that point on I started calling in person, and not cold calls. I called folks that I had met in person or that we had mutual friends.  It paid off more than I could ever hope for.   I also stopped the mass mailings and only sent personal notes to folks.  I still market this way.  I send about 10-20 letters a month to past clients and folks that I meet.  I send letters to Realtors who I meet at inspections and those that give me their card.

In today's market we have email and it is so tempting to send email blast to anyone that you have an email address for.  This in my opinion is the Kiss of Death to any marketing campaign.  Just think of how and what you do to unsolicited emails and how you feel about them.  If you are like me I have fantastic email filters that catch a good portion of unsolicited emails, aka SPAM!

I say all of this in an attempt to show that folks respond better to one on one contact, and to Market to Others and You Would Want Them To Market To You!

Comments (3)

Clark Hitchcock
Re/Max Nyda Realty Inc - Chilliwack, BC
Realtor - Fraser Valley
Thank you for sharing your experience. Sounds like it works for you well. I agree that personal 1 on 1 is the best. I have been self employed for years as well(34 since I was 20) and that is how I have always purchased stuff.
Jan 02, 2008 09:06 AM
Kathi Frank
Kate Writes Right - Houston Heights, TX
The Woodlands TX

Hello Scott and Clark,

Oh, how I wish it were true for everyone!

I am in my 50's and technology can be a struggle for me.  However, I spend a great deal of my time working with 30-somethings.  My experience is that they really do not want to spend the time for a one-on-one conversation - except in rare occasions.

For about 5 years of real estate, more than 90% of my business was by referral.  The "high-touch" approach of visiting with my past clients was working beautifully. 

But two things were shifting.  First, working by referral for me was holding me in a static price range.  For profitability, I moved to the internet to raise my average sale price.

The clients contacting me via the internet (in that higher price range)were typically younger than me with very demanding time constraints.  The way to get their loyalty is to send information...lots and lots of data to satisfy their craving.  After supplying data, I approach them as a coach to find out what things are not readily available on line -- such as my opinion and guidance.  Once they trust me to supply the cold facts and my opinion too, they trust me to be their advocate and agent.

Jan 02, 2008 09:53 AM
Scott Patterson, ACI
Trace Inspections, LLC - Spring Hill, TN
Home Inspector, Middle TN

Thanks Kathi, from what I can tell it is different in all parts of the country.  I think that the folks in my part of the country (Nashville TN) tend to like a more personable contact. 

I grew up near the area you work (Memorial area of Houston) and I have seen that area change drastically.  Most everyone is a transplant and life is hustle and bustle.  Gone are the days of sipping a nice drink on the patio of the Mason Jar restaurant on Katy Fwy!  Times have changed.

Jan 03, 2008 02:50 AM