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I Don't Get It! I Just Don't

Real Estate Broker/Owner with Arriero Realty, Inc. SC # 1766

I don't get it - I really don't! Where is the commitment? Has anyone had this happen to them? Or am I the only one?

I've been selling real estate since 1990. I have plenty of past clients, many of them  2, 3, 4 even 5 times past clients. Then, all of a sudden, out of the blue, a client that I have, (I have even spoken to them within the last 5 months,) ups and decides to list their home without me.  (I actually just left a message on their recorder in February.) What is this phenomenon? What possesses sellers to do this? Do they just forget I’m out there?

It’s not a relocation, it’s not bank owned, there’s no visible conditions. You know how sometimes you know a deal didn’t work out quite right, and you wonder if they’ll come back to you – that wasn’t even the case with these people – we had a great relationship and they even referred me to other family members. It just bursts your balloon, lets the wind out of your sails….I know I gotta let it go and move on, but it isn’t easy.

Anyone else have this happen? What do you do? Do you keep them all or lose a few?  How do you retain your past clients?

Tim Lorenz
TIM LORENZ - Elite Home Sales Team - Mission Viejo, CA
949 874-2247

Things do happen.  I do call all of my past clients on a regular basis.  Every now and again some go elsewhere.

May 10, 2012 03:26 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

It must be frustrating when that happen Debbie.  I hope you don't take it personally.  The market has everyone nuts and their decisions aren't easily understood.

May 10, 2012 03:31 AM
Deana Pryor
Long Beach, CA

It is disappointing but I think as with all of life's disappointments, there's something to be learned. Whenever a relationship ends, business or otherwise, I try to take a look at what I was bringing to the table. Is there something I could've done differently? Something that I could improve on for next time. In this particular case, it sounds like you provided excellent customer service and earned their trust since they were willing to refer your name to friends and family. The other thing I try to remember is that people are motivated by fear and by pain. It may be that they were embarrassed about having to list their home because of financial difficulties or maybe some other agent came along and enticed them with cheaper fees. You'll never really know unless they tell you so I would keep in mind that as long as you feel good about the way you handled yourself during all of your previous transactions, then nothing else matters. Relationships/people come and go for whatever reason but as long as you feel good about your action, there's no room for regret. Keep your head up!! 

May 10, 2012 04:24 AM
Debbie Arriero
Arriero Realty, Inc. - Bluffton, SC
30+ Years in Real Estate!

Tim, Carla and Deana - thank you so much for your feedback - I appreciate it. It's certainly hard to swallow when a past client "forgets" about you. Have a great weekend.

May 11, 2012 05:50 AM
Dianne Goode
Raleigh Cary Realty - Raleigh, NC

Oh Debbie I feel your pain!  It happens to all of us.  If you can't find a reason, then it's not about you. The only way to find out is to call them and ask, which is hard but you have the right to do that after nurturing that relationship for years.  You'll get something like "Our new daughter-in-law's mother is a Realtor and we had to go with her," or "I'm close a woman in Bible study who has been through a hard time, and she begged me .."

They may love you, but family and church relationships will often trump a business relationship.

Take consolation in the fact that sometimes you get a client from somewhere you didn't expect.

May 12, 2012 09:23 PM
Debbie Arriero
Arriero Realty, Inc. - Bluffton, SC
30+ Years in Real Estate!

Thanks Dianne! Well put - it was such a shock. But I'm moving on.

May 13, 2012 07:35 PM
Mitch Muller - Charlotte NC Real Estate
ProStead Realty Charlotte, NC CRS SRES mitch@prostead.com - Charlotte, NC
Certified Residential Specialist

Debbie, I've NEVER had this happen to me. I couldn't imagine! NOT!! Look at the bright side, you can save a few bucks a year in postage now! :-) BTW, nice listing in "the hood" on Plantation. That's how I found this post.

Sep 25, 2012 01:07 AM
Debbie Arriero
Arriero Realty, Inc. - Bluffton, SC
30+ Years in Real Estate!

Mitch - HaHa - when I started reading your post - I really thought someone had never had it happen! Until I saw your name, and NOT! And you're right about the postage. Actually, the house is still on the market and how long has it been?

Thanks on the Plantation house. Give me a call on that - 704-451-3895.

Sep 25, 2012 01:46 AM