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Leadership by Consensus. Isn't.

By
Services for Real Estate Pros with Coldwell Banker Real Estate, LLC

They come into office filled with such noble aspirations and we with such fresh hope for them!

Yet, it doesn't seem long at all until their "leadership" seems to consist primarily of trying to figure out and then pander to what the majority (or the most powerful) of their constituents want.  Instead of crafting bold initiatives, implementing real solutions or taking decisive action, these leaders work hardest on maintaining their constituent base, often communicating with them through empty platitudes.   Instead of voting their conscience, or basing their decisions upon the values of the founders or those that they collectively share, their votes are cast where the least feathers will be ruffled, or the greatest dollars contributed. 

 Doesn't this disgust us?  Don't we deserve and expect better from our leaders?  You, of course, know who I'm referring to...

Real estate brokers and managers.  

This "temperature taking" approach is the default management style in the majority of real estate organizations I've observed.  Some feel better by terming it "consensus building", (see "people pleasing") but most often it is actually  an abdication of leadership, usually in an attempt to avoid conflict.  Giving the majority (or the most powerful subset) the right to make decisions might in fact preclude disagreement, (which is actually a hallmark of healthy organizations), but you can be certain once they've recognized their clout that it will be reasserted again and again.  Many times this "consensus/majority rule" approach is taken by leadership as a decision-making avoidance mechanism. 

Leaders must create an atmosphere where alternate opinions are invited, heard, and considered.  Decisions are never made in a vacuum, and the impact on all constituents must be considered.  However, when it comes right down to it, leaders are followed because they LEAD

A management style based upon the interests of the masses or most powerful doesn't work in Washington, D.C. and it doesn't work in our organizations, either.  

Know who you are.  Know where you're going.  Go there.  Those in whom your destination resonates will be right there,

behind YOU.

Lead.

Ralph Janisch ABR CRS Broker
Janisch & Co. - Conroe, TX
Selling Northwest Houston to good people like you!

There is NO leadership in our country today.  These guys go to DC and get indoctrinated right away.  Too many back room deals go on to do anything for the people.

May 29, 2012 12:30 AM
Bill Gillhespy
16 Sunview Blvd - Fort Myers Beach, FL
Fort Myers Beach Realtor, Fort Myers Beach Agent - Homes & Condos

Hi John,  Interesting topic.  Lots of red meat for agents to consider.  Leadership by the most powerful rarely succeeds.

May 29, 2012 01:29 AM
Iris Stuart
none - Santa Rosa, CA

"Leaders must create an atmosphere where alternate opinions are invited, heard, and considered.  Decisions are never made in a vacuum, and the impact on all constituents must be considered.  However, when it comes right down to it, leaders are followed because they LEAD."

This is a very accurate statement, John.  Concensus building as a management tool is very powerful for team building and moving an organization forward together - if its not used solely as a people pleasing mechanism.  Having worked in management in another field I found that managers who invited alternate opinions & ideas, and who could manage conflict well often succeeded because their staff respected their leadership style, even when the manager's decisions weren't necessarily their choice.  In this society "conflict" generally has negative connotations but when handled well it is quite useful to an organization and often the best decisions come as a result.

May 29, 2012 02:38 AM
Gary Frimann, CRS, GRI, SRES
Eagle Ridge Realty / Signature Homes & Estates - Gilroy, CA
REALTOR and Broker, Notary

Interesting topic.  Do leaders emerge from the group?  One must have willing followers to emerge as the leader.  It is tough in the real estate business, I think, as everyone is an independent contractor.  However, once they realize that if they are all "on the same page" it will benefit all, and they will all improve and benefit.

May 29, 2012 02:58 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Please clarify: "A management style based upon the interests of the masses or most powerful doesn't work in Washington, D.C. and it doesn't work in our organizations, either."

The interests of the masses or most powerful is EXACTLY what is working in Washington, D.C.  Either the "masses" will protest, form tea parties, etc. OR the powerful get their way.  It's either/or but it does, more certainly, happen in Washington D.C.

May 29, 2012 05:54 AM
Anonymous
John Schumacher
Carla: If you think that the current leadership style in Washington works (and I am referring to BOTH parties) then you and I see things differently (which is GREAT)!
May 29, 2012 06:13 AM
#6
Kathy Sheehan
Bay Equity, LLC 770-634-4021 - Atlanta, GA
Senior Loan Officer

Input from team members can be an important way to make them feel included, but the final decision should be done by the leader.

May 29, 2012 10:48 AM
John Schumacher
Coldwell Banker Real Estate, LLC - Mission Viejo, CA
CRS, CRB, MBA

Erica:  I think you said it well yourself: "I can make final decision".  I am an advocate of consensus building inasmuch as the leader listens deeply for others' perspectives and also transparently shares their own.  Everyone gets input, but not a vote. Consensus building, yes.  Consensus decision making, no.  Thank you for reading and commenting!  shoes

May 29, 2012 11:06 AM
John Schumacher
Coldwell Banker Real Estate, LLC - Mission Viejo, CA
CRS, CRB, MBA

Kathy:  Thanks for the question.  It's a little goofy... I live in Champaign, Illinois (Home of the Fighting Illini!) but commute primarily to the west coast for my consulting practice for Coldwell Banker roughly 3 of 4 weeks each month.  Our regional office is in Mission Viejo, which is why that's on there, however my work typically takes me to Maui, Seattle, Spokane, Boise, Portland, Northern California, LA, San Francisco, Inland Empire, Albuquerque, Las Vegas, Tahoe and a couple of others.  shoes

May 29, 2012 11:28 AM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

John - I think that consensus can work to some extent though I take your point.

May 29, 2012 12:49 PM
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

I left my previous brokerage for exactly this reason. The weren't leaders at all and should not have even had the job title. As you said, ruling by consensus is not a leadership quality.

May 29, 2012 02:19 PM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

I agree John, the whole purpose of having a leader is to give direction to the organization, it is important to know how the members feel about things but in the end there will not be an organization if someone doesn't lead in a positive single direction.

May 29, 2012 03:37 PM