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Agents, please provide photos for ALL your listings.

By
Real Estate Appraiser with CT Appraisal Group, LLC

I recently commented on a post regarding how good professional photos are to your listings, and it got me thinking about one of things I complain about almost daily as a real estate professional; listings without photos. I can't count the number of times when I am looking through comps, it mentions updates or needs TLC but no pictures of the inside are provided, sometimes none of the outside are even provided.

I am a certified residential appraiser in CT, we provide appraisals for divorce, estate settlement, tax appeals,  all sorts of foreclosure related appraisals (including REO appraisals for banks to set a listing price), pre-listing appraisals, purchases and refinances. It's almost daily that I'm making a comment to myself about how lazy some of these agents are because they have provided no pictures, or 5 pictures of the yard. I would venture to guess some clients don't want interior pictures, OK. But I also assume sometimes the agents choose not to take pictures, I believe this is a disservice to the real estate community as a whole. Agents trying to use your listings as comps for a CMA, or to try and entice potential buyers to go and look at the house. Appraisers using these properties as comps for their appraisals. And buyers with or without agents searching the Internet for listings.

As an appraiser I rely on comps day in and day out to estimate an opinion of value for properties for many different reasons, including purchases which the agents have an interest in; sales commissions! So many times agents give me their comps (which I appreciate), sometimes they will have one that they listed, where they say, this house needed work, not as nice as this house...I can't take your word on it, my jobs relies on verified information. No information which cannot be verified should be used, especially from someone who has an interest in the sale, therefore, if there are pictures I can compare the inside of the comp to the inside of the subject and adjust accordingly. Without verification, all I can do is drive-by and inspect the exterior of the comps. So, in short not only will photos help your listing at the time you have it listed, it may be relied on as a future comp for another purchase you are involved with. If you want an appraiser to use your comps accurately, adequately comment on the condition (another issue I have is no comments, but that's for another post), and provide photos for all listings.

As of today, I am also looking at purchasing a house, and again everyday I get upset when I cannot get pictures on listings. Since I am younger, and fairly handy, and also some people, I'm looking at fixer-uppers. I want pictures too...why do only the high end buyers get to see pictures of the inside of houses? Why do agents not provide pictures of interiors of fixer-uppers? I know what I'm looking for, and it needs work. I want to see the inside on-line before I spend more time and energy to go and look at the house in person. Fixer-uppers deserve photos too, please provide photos so I can make a decision whether it needs a remodeled kitchen or just updates, is it livable and the updates can be slowly done, or does it need to be repaired prior to living in it? This is the on-line era, most people are looking at your listing on-line, give them what they need, MORE PHOTOS.

Now for the higher end houses, they almost always have photos, sometimes have good photos, and once in a while have great photos. I may be biased as I am a service provider (high quality photos integrated with interactive floor plans) for http://www.floorplanonline.com/, but a high quality "virtual tour" is an amazing way to differentiate your services from the rest of the agents in your area. With FPO, you are guaranteed 20+ high quality pictures with an interactive floor plan (example http://www.seetheproperty.com/u/24735 ). No matter what or who you use, the highest quality photos and a good virtual tour can and will set you apart from the competition. Agent's get paid good on these high end houses, paying a little extra for high quality photos is necessary, in my opinion.

To sum it up, all listings need photos, the great, the good, the bad, and the very, very, ugly. Consider it a service to the entire Real Estate community, I thank you in advance for making my job a little easier and allowing me to provide better appraisals to my clients!

-Shane Trotta

http://www.trottaappraisal.com/

Gary McAdams
GMAC Schwartz Property Sales - Key West, FL
We had that problem with our MLS too.  We held a vote and ruled that any listing without a photo 24 hours after listings were entered will be removed by the association and the agent is fined $100 dollars.  The listing can not be put back on the MLS until the agent has paid the $100 and added a photo.  Works pretty well.
Jan 09, 2008 12:18 AM
Al Maxwell
Keller Williams - Marietta, GA
Real Estate Agent
Photos are SO important and they actually jelp sell homes....what a concept! We can now post up to 12 photos on MLS.
Jan 09, 2008 12:22 AM
Chris Frantz
EDU Real Estate Group - Indianapolis, IN
How about any listing without a photo, the agent is removed from the MLS.  That will fix it quick.
Jan 09, 2008 12:22 AM
Chris Frantz
EDU Real Estate Group - Indianapolis, IN

Another thought, is just prevent the listing from going active if a photo is not included.

Jan 09, 2008 12:24 AM
Cary & Kim Johnson
Coral Shores Realty - Margate, FL

Why is this so important to you all?  If the agent doesn't supply the photo that's his/her loss.  Go get the listing when it expires and post the photo yourself.  Legislating photos on MLS is TOO MUCH GOVERNMENT.  It should be a choice.  I always post the max pix allowed, but don't think I should be forced to do so.

 

Oh PS.  Get out from behind the computer and go look at some listings!!!!!

Jan 09, 2008 12:37 AM
Shane Trotta
CT Appraisal Group, LLC - Guilford, CT

Gary: I love it! I definitely think some agents need a push to get at least a photo up, I'm pushing for even more; interior photos as well...but it's a start to mandate at least a photo.

Al: I agree, photos help sell. I think we can post 10 photos on our MLS, why not fill the max amount?!

Chris: removing the agent would definitely work, maybe a little harsh though....I do like the idea of making photos mandatory as they do in Gary's market.

-Shane

www.trottaappraisal.com

Jan 09, 2008 12:42 AM
Kay Perry
Kay Perry, Broker - College Station, TX
Shane, I agree with you 100%.  If listing agents don't have lots of photos on the house to put on the internet, they are doing an injustice to the seller.
Jan 09, 2008 12:47 AM
Shane Trotta
CT Appraisal Group, LLC - Guilford, CT

Cary & Jim; I like the idea of mandatory photos, but that's not what the post said...I'm saying it's a courtesy to everyone in the industry. Especially me as an appraiser who does not work in one small market area (trust me if I could, I would) and does not get to see all the listings.

ps. I research, analyse data,  and write appraisal reports; I must remain behind the computer 1/2 of the day...I'm not a practicing agent and cannot just get out and look at all the listings I would like to.

I'm glad to hear you take the max # of photos, I would like you as an agent in my market area!!!

Jan 09, 2008 12:48 AM
Renee Adelmann
Marin Modern Real Estate - Mill Valley, CA

Amen.   listings without photos are one of my pet peeves (not to mention a pet peeve of my clients).  

I also think agents can do their clients a disservice by uploading the listing immediately and then adding photos later.       In our market (where homes typically sell briskly and buyers do searches or get email alerts for "new listings" either for the day, week or month), listings without photos just don't get the same level of interest.   

 When an agent adds the photo(s) a few weeks later, they miss a key opportunity for exposure.

Jan 09, 2008 12:57 AM
Marzena Melby
Coldwell Banker Burnet Realty - Richfield, MN
Realtor, Twin Cities Minnesota Real Estate

Every MLS is a database first and foremost, therefore it is critical to maintain true and accurate information.  This information can be used as long as it remains accessible.  So, real estate agents and appraisers use it and ought to be able to rely on its accuracy.  My RMLS in Minneapolis has a minimum standard of 1 photo and it imposes a penalty if a new listing is missing that photo after 3 days.  Believe me, even one photo is not enough.  With so much inventory, it helpful to determine how the listing will fit the client's needs.  Even for previews, I frequently have specific reasons for determining which homes to see.

When I am preparing a CMA, it is helpful to have as many interion photos as possible, it helps me determine the condition and match it with the description.

There's only one thing I can think of in defense of the "no interior photos" strategy:  the listing agent does not want other agents and/or their buyers to pre-judge the property until they've walked through the door hoping that they might like it once they've seen it.  However, in most cases, it does not work this way.  

Shane, all I can say is that I'm with you on this issue. Good luck house hunting!

Jan 09, 2008 01:02 AM
Mary Bowen
Coldwell Banker United, Realtor - The Woodlands, TX
Real Estate At Its Finest!!!

In Houston, agents are fined for not having at least six photos up within 10 days of listing.

Jan 09, 2008 01:16 AM
Shane Trotta
CT Appraisal Group, LLC - Guilford, CT

Renee: another great point, it is a disservice to your clients to not post photos with so many online prospective buyers.

Marzena: Doesn't it help so much with your CMA to actually see interior photos, no matter how active you are in your market, you'll never see every lisitng! I think that attitude of getting people into the house by not listing photos is so obsolete, doesn't work in this era of internet activity. And thank you for the wish of luck!

Mary: more and more I'm finding out MLS's are fining agents for not including certain # of photos, this may get sent over to our board here and hope for some change....

Jan 09, 2008 01:31 AM
J. "Diego" Marin
World Wide Realty - Irving, TX
Real Estate Solutions
When taking pics of "fixer-uppers" sometimes I am limited by the number of pics I can take, especially if the property is rather insignificate. I always try to take the max number of pics (10 for our mls) no matter what. However if I don't have a Realtor.com website, only the primary pic is shown to the general consumer. I know the mls is used to market to other realtors, but when Realtor.com downloads from the mls and limits the pics... it's a disadvantage for us and a diservice to our clients, dispite our paid board dues. (My pet-peeve). It's to bad we're not allowed to use links or wording that will direct the consumer to our personal websites where multiple pics can be viewed.
Jan 09, 2008 02:47 AM
Tara Ludwig
TLA - Roscommon, MI

Shane,

I admit, I chuckled over the comment about 5 exterior photos and no interiors.  I had a comp just today like that. What really gets me is when the Subject photo is a pic of the waterview on lakefront properties.

Some of the MLS's in our area are now penalizing listings with no pics like the others have commented.

In our office, the motto is: pictures are free, why not take them. In this era of digital cameras, I can't understand why agents would WANT to list without a photo of their property.

Most lenders require appraisers to include a minimum of three interior pics, specifically a kitchen, a bath and another living space photo. Why? To get a feel for the property. I wish agents would do the same. It really would make things easier for appraisers. I can't tell you how many list agents I've called to clarify what "recent updates" or "needs TLC" or even "Partially finished basement" really means. 

On the other hand, a bad picture is worse than none at all. I'm grateful for the photography class I took in college when I'm looking at some of the pictures taken in this area.  There are some real doozies out there.   LOL

Jan 17, 2008 12:49 PM
Shane Trotta
CT Appraisal Group, LLC - Guilford, CT

Tara, while bad pictures don't help, how hard is it to take a decent photograph these days? cheap cameras have 5 megapixels and the pics come out great...turn on lights and get it as wide as you can; decent photo. or hire someone.

glad you had a good laugh at the 5 pics of the exterior!

Jan 18, 2008 08:46 AM
Obeoman Glade Jones
www.obeo.com - Salt Lake City, UT

 

Shane!

You have it the nail on the head:

 If a good picture is worrth 1,000 words, a bad picture, is well, something a consumer will run from.

The more the  merrier-and the happier the on line viewer.

I am not a Realtor, and have been smart enough to always call one.

And I know Realtors are smart enough to call for help when they need it!

Obeoman

http://obeoman.blogspot.com

Jan 18, 2008 02:38 PM
Todd Clark - Retired
eXp Realty LLC - Tigard, OR
Principle Broker Oregon

I have to admit I am one of those agents that have left photos off the MLS and the reason was I sold it before I even got to the office! There have been twice that I was still signing the paper work and taking pictures and took an offer from a drive by. At that point, I saw no reason to put the information in the MLS. But, I guess I can see your point and I will be better in the future about putting them in even if I sell it in an hour.

Jan 28, 2008 04:13 PM
Jonathan Hall
William Pitt Sotheby's International Realty - Danbury, CT
Realtor - Danbury,CT Area Real Estate~203-417-0523

No photos= Does not get shown.

Jan 31, 2008 05:09 AM
Michele Ott
Reno, NV

I don't think you should be fined or hung out to dry.  But!!!!!!!

People are visual.  They want to see pictures.  I will sometimes get anoyed by pictures that are very poor.  I wonder why did they post them?  Because they were suppose too!!!  Quality, not quantity.  But don't skimp on the number of photos. 

First, one should post pictures of their listing.  Second, make sure they are good.  I carry a digital camera and take tons of pictures.  I will review them before heading back to the office.  My camera will tell me if it is overexposed or underexposed.  When I get to a computer I will go over the pictures and open them in Photoshop.  There are will adjust size, brightness, contrast and other problems.  Then I post them. 

Do not post pictures where you can not tell what you are looking at.  Do not post pictures that shows a toilet and part of the shower (you know what I mean).  Sometimes it takes standing in different spots to get a good picture. 

I do understand that some home's are just hard to get good pictures.  In that respect that is why it is hard for me to punish those that do not take photos.  But there is not excuse for not having a shot of the front of the house.  It's soooo easy.

That's my 2 cents.

Jan 31, 2008 09:48 AM