Listening Skills 201 – Valuing Our Customers and Clients
What a great post I missed again the other day!! I know at times I break these rules do you??? Please comment on the original post, Pam deserves it!! Thank you Pam for yout post
Listening Skills 201 – Valuing Our Customers and Clients
This is a pet peeve of mine: when seeking advice and asking a question of an expert, often I get an answer the expert thinks I should know, but not a direct answer to my question. I wonder as a culture if we have taken cues from politicians and media personalities. Shouldn’t experts make sure they understand the question before answering?
Instead I find the expert jumps to a conclusion and my initial question is swept aside. If left unanswered, that pesky question will only resurface later, usually at a time when I need to know the answer now.
It's then I realize I failed to speak up. I didn’t call out that my question was not answered to my satisfaction because I may have been distracted by more information than I needed to know.
Which begs the question: When customers or clients ask questions of me, seeking my advice, do I fully understand the question they are asking, or do I give them the information I think they should know?
Our customers or clients may not realize until later we did not answer their questions to their full satisfaction. They may have become distracted, felt unheard, or not wanting to appear ignorant, they may not speak up. To avoid misunderstandings in the future, perhaps it would be better if after answering a question, we ask: “Did I answer your question?”
Asking that shows the other person we value them. What better way to show our clients we value them then by making sure we answer their questions.
“Did I answer your question?”Pamela Seley, REALTOR®
Short Sale Resource | CA DRE lic # 01824145
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Pamela Seley, REALTOR® has helped homeowners in SW Riverside and San Bernardino Counties, California, by negotiating short payoffs with the following lenders and servicers:Bank of America * Chase * CitiMortgage * EMC Mortgage * GMAC * HSBC * Indymac (now known as, One West Bank) * Midland Mortgage * SLS Specialized Lending Servicing, LLC * Wachovia Mortgage * Wells Fargo * World Savings Bank
All information deemed reliable, but not guaranteed. Copyright © 2009-2011 by Pamela Seley, REALTOR® | CA DRE Lic # 01824145
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