Admin

Get Real, Feel the Pain

By
Industry Observer

I guess most of us know by now that nothing in life that's worth anything comes easy.  As a matter of fact, most of us have found that most everything worth while comes with a little bit of pain. 

 Concerned Employee

Have you had this experience?   You're at work, walking down the hallway on the way to your office minding your business, when you suddenly hear what you think is your name.  You turn around and notice a group of people by the water fountain talking with animated facial expressions, gesturing with a great deal of fan fare and pointing sort of in your direction.   You make a slight shift in direction toward the group of fellow team members standing by the water fountain.  When you get within ear shot suddenly the lively conversation goes absolutely dead.  Everyone leaves the scene except for one team member.  You stop, lean over and are about to take a drink of water when you hear, "Ken, do you mind if I give you some feedback"?   

OK, before you respond to your well intentioned team mate, let's examine the immediate reaction.  Physically the eyes start twitching, perspiration starts running down your face, your legs are unsteady, and you start shaking and feel a little paranoid. Then you think, is this a bad thing or a good thing?  Am I going to be nailed to some semi-stationary vertical wooden structure or is this guy really going to provide me with some useful information?

Well, I happen to think this is a good thing.  He wouldn't have asked your permission if his intention was to cause you harm.  Secondly, feedback can be and usually is very useful to improving performance.  Done properly, it can be the most valuable piece of information you can receive.   We are often put on the defensive when our performance is assessed and our superior or some similar entity provides us with feedback.  This somewhat traditional corporate world behavior has caused us to flinch when someone is in fact well intentioned and really wants to help us improve.  So I say, go for it.  Listen intently to the feedback and look for those jewels within the communications that can help you improve and become a better you. 

Thank You Handshake

Then thank this wonderful guy for caring about you enough to provide you feedback.  More than likely it was just as hard for him to give it as it was for you to receive it.

 

Show All Comments Sort:
Ken Spencer
Buckeye, AZ
for Verrado, Buckeye, Sundance
People love to talk about each other, many times in a negative way.  It's like the media, bad news sells news papers.  Negative comments get more attention.  Feedback is the more healthy way to turn what could be negative information to positive feedback to help our fellow team members improve.  After all, it improves all of us on the team. I think learning to give feedback can only help the team and ourselves.
Jan 09, 2007 05:18 PM
William Collins
ERA Queen City Realty - Scotch Plains, NJ
Property and Asset Management

ken,

Thanks for the post. Constructive criticism is a good thing. Coming from an unsolicited well intentioned source, is like having a coach/consultant free of charge!

Jan 09, 2007 09:43 PM
Ken Spencer
Buckeye, AZ
for Verrado, Buckeye, Sundance

William:

Thanks for your comment.  Your observation and point about unsolicited feedback being  a free coaching moment is a good one.  Never thought of it that way but it makes even more sense to receive it as a gift and not look that gift horse in the mouth, so to speak.

Ken

Jan 10, 2007 02:53 AM
Ken Spencer
Buckeye, AZ
for Verrado, Buckeye, Sundance

Mark:

The zipper thing is hilarious.  That's happened to me more times than I care to think about.  Thanks for you comment Mark.  The open mind is certainly a terrible thing to waist.

Ken

Jan 10, 2007 02:55 AM
Nicole McGrath
Peoria, AZ
Your Real Estate Assistant
Hey Ken - Great post! I would have to agree with William's comment that "constructive criticism is a good thing". Although it may be difficult to hear at the time, it helps us all grow as individuals...not only on a business level, but on a personal level as well. As long as it's clear that the person's intentions are not to hurt you, but rather to help you-I think we should all be thankful that someone is willing to be the one to stand up and give us that constructive criticism which may be much needed and possibly improve our performance!
Jan 10, 2007 08:19 AM
Ken Spencer
Buckeye, AZ
for Verrado, Buckeye, Sundance

Nicole:

Thanks for your input.  Believe it or not your feeback is something that will be extremely valuable moving ahead as a fellow team member.  Thanks for that and for your invaluable opinion.

Ken

Jan 10, 2007 01:10 PM
LLoyd Nichols
Premier Florida Realty - Fort Myers, FL
Southwest Florida Homes By The Sea

great personal blog. It took me a while to admit that one needs other people in building up their business. To be given another point of view can make a large difference.Someone from the outside has a fresher point of view. I am glad the criticism was constructive otherwise it could have been a bit embarrassing. 

Jan 11, 2007 01:21 AM
Ken Spencer
Buckeye, AZ
for Verrado, Buckeye, Sundance

Lloyd:

Appreciate your comment.  yes, you are correct.  The feedback, who gives it (outsider or fellow team member) and how the criticism is given and received is key to creating the improvement part of it.  No matter what, I think if I personally can cut through the bs and not let the feeback and the manner it's given get in the way of looking at the key points for improvement, then I'm better off for it.  Easier said than done.

Ken

Jan 11, 2007 03:18 AM
Rich Pieropan
Richard Pieropan PLLC - Grand Rapids, MI

Ken,

 

I feel tha pain all the time, especially working with buyers. But, drugs help! the People who stand around the water cooler have nothing better to do. i am sure they are not the most productive people in the company.

 

Rich

Jan 13, 2007 06:47 AM
Ken Spencer
Buckeye, AZ
for Verrado, Buckeye, Sundance

Rich:

Thanks, I appreciate you comment.  You're right about the water cooler gang. 

Ken 

Jan 13, 2007 03:05 PM
Suzanne Marriott
Keller Williams Arizona Realty - Anthem, AZ
Associate Broker, CLHMS, e-PRO
There once was a fellow named Murphy - who claimed the office water cooler as his own.  Unfortunately - nobody who talked with him next to the water cooler could remember what he waffled about!
Jan 14, 2007 02:00 AM
Ken Spencer
Buckeye, AZ
for Verrado, Buckeye, Sundance

Suzanne:

It's that constant static at the water cooler where people eventually forget what gets said because of the ramble , ramble, ramble, and ramble...........snoore zzzzzzzzz.

Ken

Jan 14, 2007 08:46 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Coldwell Banker Realty
Ken - congratulations - I see you are ranked as the top blogger for Arizona - well done and keep it up!
Jan 15, 2007 11:55 PM
Ken Spencer
Buckeye, AZ
for Verrado, Buckeye, Sundance

Thanks a bunch Tony.  YOU are looking pretty good yourself with the number one position in AZ.  Wonderful for you and our team.  Congrats again.

Ken

Jan 17, 2007 01:35 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Coldwell Banker Realty
Spencer - You have some pretty powerful bragging rights to exercise due to the tidal wave of business generation last week.  Start posting about it!
Feb 18, 2007 06:08 PM