Are you THIS kind of Property Manager?

Property Manager with Gibson Management Group, Ltd.

Property owner's friend is a Realtor/property manager.  The property owner gets a call at 10:30P on Saturday night from his manager that his TENANTS have called saying that their lights are blinking on and off and are now OFF.

The property manager lives almost an hour away so the property owner calls a handyman he knows who goes to the property and upon entering the area, he notices that ALL of the lights are out.

When he gets to the house, he advises the residents to check OUTSIDE because EVERYBODY'S lights are out so there is MOST LIKELY a power outage because of the HEAVY AC use in the area.

A PROFESSIONAL property manager KNOWS to ask the question first...LOOK OUTSIDE and SEE if EVERYONE ELSE in the area HAVE POWER?

This property owner does not have a PROPERTY MANAGER.  He has a real estate agent with limited experience and skills who can only CONVEY a message or situation rather than actually SOLVE the problem without BOTHERING their client at 10:30P.

I'll bet this property owner is wondering the same thing....why am I paying this person?

If you are thinking of making the jump from sales/listing agent to property manager it MEANS that you should actually have KNOWLEDGE and EXPERIENCE as a property manager.....calling the client without a solution is NOT something a PROFESSIONAL PROPERTY MANAGER would do!

That's our JOB and that's why WE get paid!


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Mark Delgado
houses for rent, Solano County & Glen Cove - Benicia, CA
Benicia and Vallejo, Property Management, rental h
Just yesterday afternoon we "fixed" a refrigerator over the phone talking to the tenant who was convinced that the refrigerator was broken. We never had to bother the owner or call a repair man.
Jun 23, 2012 11:54 PM #1
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA

Mark * I am trying to formulate how to explain this to would-be clients who may want to use CHEAPER and less experienced FAUX property managers....their CHEAP can be EXPENSIVE!

Jun 23, 2012 11:56 PM #2
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

Yep, you've got to know the right questions to ask your tenants..................could save a lot of time and money.

Jun 24, 2012 12:42 AM #3
Sussie Sutton
UTR Texas Realtors - Pearland, TX
UTR TEXAS Realtors - Rep for buyers and sellers.

In my neighborhood we are one of seven houses in which the power goes out quite often. I don't know why. I think that the transformer needs to be up graded. In any case that is the first thing we do, is to see if the neighbors across the street have power. It always gives us our answer.

Jun 24, 2012 02:31 AM #4
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Wallace, A good property manager says the owner money.

Jun 24, 2012 04:41 AM #5
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA

New tenant called me 8:30P last/Saturday night.  She is in my Google contacts so I know it was her and she did not leave me a message.  

I just received an e-mail with several items she wants addressed - NONE of which will be addressed or cost my client any $$$ BECAUSE the dishwaser needs to have the WALL SWITCH turned on to operate...the tree in the back is fine if dead and the washer dryer may be rusted; however, they work.


Jun 24, 2012 06:56 AM #6
Michelle Francis
Tim Francis Realty LLC - Atlanta, GA
Realtor, Buckhead Atlanta Homes for Sale & Lease


Love it.  Great advice, it's not rocket science, BUT, a little common sense of items to check before calling on issues - goes a long way.  

We work with a lot of internationals - so a number of systems work differently here, now know things to have them check first. 

All the best, Michelle

Jun 24, 2012 10:55 AM #7
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA

Michelle * I remember having to explain PLUNGERS and what they do to some tenants from Israel....

Jun 24, 2012 11:15 AM #8
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