Uh oh....alert, alert...run, hang up the phone...mumble something, ANYTHING. Apologize!! Say Something!
Oh yes, this was the answer on the other end of the phone when I called a former buyer to check in. This was really just a follow up call (not designed in anyway to remind them that if they knew anyone buying or selling.....I was still around)....they had found their dream home a few years ago. They were not moving!
I'm going to say this again....they were not moving!!!
We spent almost 2 years searching for the right home. They needed a specific size home, specific location (due to schools) and they wanted an ocean view. Not just any view...but a Catalina Island View, oh and under a specific list price. They were going to need to do some major renovation to the home due to a disability of one child. This was not going to be cheap.
We found it! They bought it! They loved it.....correct that....LOVE it!
After I got over my initial shock of the comment...even though it was said with a bit of a giggle....we talked for awhile. Regardless of whether she was joking around with me, I still revealed an underlying sense that I SOLD her a home that was over priced. At the time....it was clearly NOT overpriced, we did the comps. She knows this. I reminded her anyway. Then the question that really hit home:
"But you're the expert....didn't you KNOW that home values would go down?"
No...I didn't know. I have my own opinions about what is happening but that's where they stay.....as my own thoughts. What if I had told her that prices were going to drop in the next year, and she didn't buy the PERFECT home. What if she never got a home that met her needs? What if prices went up instead and she missed her chance to buy the home? What if......?
It's not my responsibility to know the future....how can I? What I can do is make sure that we get the best possible deal for that day's value. That very day....to the best of my ability. Did I change her mind? Maybe, maybe not...maybe my next phone call to her will answer that question.
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