The Cell phone is a necessity in our business, but why don't some agents use it? I mean its there in their hand, hooked to their belt, attached to their purse, and yet when you call you get their voice mail. You leave a voicemail, and hope to hear back from the agent. NOT !! If you are lucky you get them to actually anwser the phone and they are polite, glad to hear from you, and full of infomation about their listing, and boy they encourage you to go sell it for them. Don't count on that same person to anwser or return a call when you have a question about the property that they had only minutes ago, they were so eager to tell you about.
Then there are the ones that do call you back, but have never bothered to listen to the voice message, they just pushed the button to call back to whom ever called them. You now you get to repeat yourself, though that could be a good thing, because maybe you can word your thoughts better.
But how do you tell your client, that they can not view that house that required special instructions from the agent, or the infomation they asked you to get for them can be found. Why ? because the agent will not pick up the phone or return the calls. Does their client know that is the kind of attention their agent is giving to their property?
To these agents, and you know who you are, I ask of you. If you don't have the information, call back and tell who ever is calling that you are sorry, but you do not have that information yet. Call back and give those showing instructions, who knows this may be the only buyer you might get. Don't burn you bridges behind you. Other agents just may give up trying to work with you in the future, and then where is your market.