We have a short sale with BoA. The Seller lost a job, had to leave town. Should have been an easy short sale, the selling price is very close to what she owes, so what could be a problem?
Put the package together, submitted to the Lender. Does not show anywhere. Do it again, no trace of it on Equator again… and again.
Calling BoA and they say there is something there, and it will not work until the Seller calls them directly.
OK, the Seller calls, and after verifying everything and kicking her from one person to another, they tell her that they can’t talk to her because there is something legal.
So, what to do? Oh, let the attorney call them.
OK, the attorney calls them, and they say they can’t discuss it with the attorney. They said someone would call the Seller within 72 hours.
Nobody called.
The attorney’s office calls CS, they say that there is some flag there, but promise to expedite and remove it.
Time goes by, nothing happens.
Then the Seller gets a letter that she needs to call them and update her financial information.
She calls them, spends 35 minutes being kicked from one person to another… until they tell her that they can’t talk to her, there is some flag on the freaking file, and they are not at liberty to discuss it.
They tell her that someone would call her within 72 hours and explain everything.
Somebody calls her and tells her that they can’t talk to her because there is some flag.
Why can’t they talk to her? Oh, it is because they do not have the authorization.
What authorization? From whom?
- From the Seller.
?????????????????
They need the written authorization from the Seller allowing them to talk ... to the Seller?
- Exactly….
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