How important are we to our clients? Does it matter to our clients if they don’t always speak with us directly and they are filtered to another licensed agent? That agent may be a team member or a licensed assistant. Are we now able to pass off our clients to others because we call them part of our team? I picture these team members on a conveyor belt and the clients passing from one to another for a variety of tasks.
Buying a home is not equivalent to buying car insurance; or buying a life insurance policy; or purchasing a car. The magnitude of the purchases that we handle cannot be compared to any other type of purchase.
The client needs to feel secure and confident that they are not being filtered through the ranks. They need to know that the “best of the best” will be managing their real estate transaction.
Whether one has a team or a group of assistants, the client expects to work with the agent in charge, and that means through the entire transaction. There is nothing more disappointing than to be passed off to an assistant to complete paperwork (there may be many questions that surface) or to sign agreements (there are always questions that surface.)
Can you be replaced that easily? Will a client be satisfied working with anyone? Whatever happened to customer service?
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