NBC’s Today Show aired a story about the questionable ethics of air conditioning repair and service during the summer heat wave. Jeff Rosen revealed six out of six air conditioning repair companies charged customers for unnecessary work, repairs and parts.
7 Tips to Guard Against an Air Conditioning Repair Rip-Off
· Educate Yourself:People are taken advantage of because they are uneducated on the subject matter of air conditioning repair and appliance repair. If a repair man informs you of a broken part, and the name of the part doesn’t sound right, it probably isn’t. Go online and research the repairs and parts.
· Ask a friend:Friends are more than willing to recommend an air conditioning repair company that has provided them with a positive experience. With the use of Facebook or Twitter, that should be very easy.
· Be wary of “To good to be true” ads and the quest for the cheapest price:Providing in-home service is costly. When a company lures consumers with very low service or air conditioning repair calls ($19.95, $29.95, etc.) or a very common tag line “Free Service Call with Air Conditioning Repair,” do not fall for it! These tactics are designed specifically to get a repairman into your home, so they can take advantage of you and add in hidden costs to the bill or estimate.
· No Address – No Deal:They have your address. Shouldn’t you have theirs? Any business that does not list an address should cause you to ask WHY? Why do they not want you to know where they are located? A reputable service business will always list their address in publications.
Research the Service Company:Don’t rely on BBB or Angie’s List; these are for-profit organizations. Try Yelp or Google Reviews for honest feedback. Also, call your local County Clerk’s office for past lawsuits, Chambers of Commerce, Economic Development organizations or Home Owners Associations. Check to make sure they are licensed and NATE Certified.
· Years in business does matter:Find a company that has weathered many economical storms and maintained a good reputation. Select a company, like Home-Tech, who realizes the mutual benefits of supporting the communities it serves. Companies like ours will never be the cheapest but will charge a fair price for services.
· Purchase a Service Agreement:A service agreement is a contractual obligation between the service company and the homeowner. In the State of Florida these types of agreements are regulated by the Florida Dept. of Insurance. With a full parts and labor agreement, the homeowner never has to be concerned with” Who to call”? or “What will they charge me?”
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