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Who Writes this Awful Stuff??

By
Services for Real Estate Pros with Marte Cliff Copywriting

Have you read instructional books on real estate investment? This week I had occasion to reveiw one for a client, and I was shocked.

The content was pretty good - telling students what to look out for, the importance of "buying right," and the wisdom of using a good real estate agent and a good home inspector.

But then ... the book included a dozen or more sample letters to send to homeowners. And that's where it fell apart. I wondered if perhaps they'd hired someone in another country to write the letters when I read:

I would like to introduced myself to you.

 

At best, it was a case of sloppy work - failing to proofread before publishing.

But that wasn't the worst problem.

Worse than silly grammatical errors was the writer's extreme case of "I-itis."

Each letter hadSay no to I-itis from 3 to 7 paragraphs, and with only 2 exceptions, each paragraph began either with the word "I" or the word "We." Let your eye wander down the page and all you see is "I, I, I."

Wading through them was some kind of torture. I felt like I was being assaulted! Buzzing mosquitoes and biting black gnats are nothing compared to the supreme annoyance of reading those letters. (It's a long story, but yes, I did feel obligated to read them.)

Obviously, the writer had no training or experience in marketing or in writing persuasive copy.

Fortunately, my client isn't the one who wrote either the book or the letters, so I could tell him how awful they are without insulting him.

What really bothered me was that innocent people will buy this book and believe that since the instructor recommended them, they're good. In fact, the book copy sounds as if the author had actually used these letters to get leads - and I don't believe it. They were the kind of letters that would make a recipient think "So what?" and toss them immediately.

I've seen similar letters for sale on websites that offer things like "100 real estate letters for $29.95." And again, I feel sorry for the innocent real estate agents who think they're getting expert advice.

The first rule in writing a letter meant to persuade is to focus on the reader. Write about what concerns them - not what you want to get from them or how wonderful you are. The letters in that book should have focused on the home owners' problems and how the writer could help them solve them.

"I want houses to buy" just isn't it any more than would be a letter from an agent saying "I want more listings." And the crazy thing is, with a little work you can say the same thing while still focusing on the reader. It's simply a matter of turning sentences upside down. 

There's nothing I can do about it, but...

When I worked in dog rescue and would come home upset over some situation, my husband used to remind me that "You can't save 'em all." I'd say "No, but I can save the ones I can see."

This situation is much the same. I can't protect every investor or agent from buying or writing letters that will do them more harm than good. But I can keep harping about avoiding "I-itis" to the ones I can reach!

So... I'll keep on being a nag.

Comments(35)

Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Peter - Writing like you speak is the best way to do it, as long as you have basic language skills. Textbook-style writing may be proper, but it's boring, so people stop reading.

Robert - Thank you. The feature startled me, since I was really just writing a "rant."

Melissa - Maybe so - thanks for the idea.

Kathy - That's true. If all the writer is thinking about is himself or herself, where does that leave the client?

Sharon - Yes, it's one of the two things I really learned in 4 years of college.

Praful - I'm sorry if I offended you. I expect I thought of that because so much writing is outsourced to India, and because when I'm trying to get customer "service," I often end up talking to someone in India who doesn't have very good English skills. By the way, I do read your posts and would not think of you as someone in that category - you write well, and I admire that. English as a second language has to be extremely difficult to learn - it's difficult for many who speak no other language.

Tammie - And that puts the focus where it belongs if you hope to gain the reader's interest.

Ruthmarie - It was ridiculous. As I looked down several pages of letters and saw the long line of "I's" it almost hurt my eyes.

 

 

Aug 09, 2012 03:52 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

To Praful - I changed that. And again, please accept my apology.

Aug 09, 2012 04:27 PM
Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

We is better than I. I've read some pretty awful real estate books. 

Aug 09, 2012 04:57 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Pamela - There are some pretty awful ones out there. Some of them were probably written by people who only read other books and had no first-hand experience at all.

But then, there are some pretty awful books on every subject. The ones that really annoy me are the ones filled with "fluff." They use 50 pages to say what could be said in 5.

Aug 09, 2012 05:28 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Marte, This also applies to some of the posts written on Active Rain and it need not be from India.

Aug 09, 2012 08:52 PM
Tatyana Makarov
Century 21 All Points Realty - South Windsor, CT
Your Greater Hartford Area Realtor

Good morning, Marte,

great post, great point. I couldn't agree with you more..

Have a nice weekend.

Aug 09, 2012 10:17 PM
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

Very good post Marte.  I think I have been guilty of this type of writing.  I think.  LOL!  Seriously, thanks for the reminder on who to focus on when writing.  

Aug 09, 2012 11:33 PM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Marte, it sounds like maybe someone else may have written (ghost writer) the book and the writer included their own letters. Either way, the letters should have been proof read. Focusing on the reader is an important aspect for getting the readers attention.

Aug 09, 2012 11:46 PM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Script doesn't cut it....No matter what the subject is...When I was in college a few short years ago to finish a degree, I butted heads with some of the teaching subjects as they don't translate well to the outside world...However, if I wanted a good grade, I had to conform.

Aug 10, 2012 12:08 AM
Chris and Dick Dovorany
Homes for Sale in Naples, Bonita Springs and Estero, Florida - Naples, FL
Broker/Associate at Premiere Plus Realty

Just like any other subject, real estate investing books are alot of huey.  Years ago my husband and I went to Borders or Barnes and Noble, forgot which one and spent a Sunday in the "How to Invest in Real Estate" book department.  Sadly, we will never be able to get those hours back.  We wasted a perfectly good sunny Sunday in Naples, Fl.

Aug 10, 2012 02:07 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Gita - You're right. If everyone was careful and proofread their work, Gwen Banta wouldn't get to entertain us every Friday with her MLS bloopers.

Tatyana - I wish the same to you.

Christiansen Team - We've probably ALL been guilty of it now and then. After all, if you have something to say, it's pretty natural to start out with "I think" or something similar.

Michael - Thinking more about this, you may be right - or it may be that the writer does know about investment and did write the "how to" content, but didn't put real importance on the first step - getting the appointment to look at a house for sale.

Sometimes people fail to realize how important word choice is when trying to connect with a stranger.

Richie - You have to wonder what some of those subjects have to do with anything. But - in the long run any time you learn something new you stretch your brain, so even unimportant subjects can be useful to you.

Chris - At least you didn't spend thousands of dollars and a few days at a seminar that taught nothing. According to my investor client, there are plenty of those, and the instructors can't even answer a question unless the answer is in their printed materials. (Yes, he spent money on some of them as he was learning and developing his own "rules" for investment.)

Aug 10, 2012 02:21 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Proof reading before publishing anything is a must.  I'm guilty of not doing it on my blog posts from time to time and that's embarassing enough.  

Aug 10, 2012 02:57 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Chris Ann - I know. Because my Word program alerts me when I type words backward or leave a letter out of the middle of a word, I get complacent - and forget to use spell check when I'm on Active Rain.

Aug 10, 2012 03:30 AM
Sandy Acevedo
951-290-8588 - Chino Hills, CA
RE/MAX Masters, Inland Empire Homes for Sale

We will be seeing more of the same because we are entering a big self-publishing era. No more editor counseling for excellent writing. Such a pity!

Aug 10, 2012 04:04 AM
Morris Massre
Pembroke Pines, FL
Real Estate Instructor Broward County Florida

If this guy was a realtor himself chances are he has had little or no training in the English language, and should have hired someone to write it for him. 

Aug 10, 2012 04:38 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Sandy - You may be right. I used to write articles for EzineArticles.com and then would browse through some of the others - I saw a lot of work that should have been edited.

Morris - I doubt that the man was a realtor - and I'm not sure he's actually a real estate investor. He's someone who sells leads.

Aug 10, 2012 05:04 AM
Evelyn Kennedy
Alain Pinel Realtors - Alameda, CA
Alameda, Real Estate, Alameda, CA

Marte:

Writing a compelling letter requires skill.  Not everyone can write a persuasive letter.  Luckily for Rainers we can hire you for those services.  It sounds like the writer of the book should have called you, too.

Aug 10, 2012 07:08 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Thanks Evelyn - I appreciate the vote of confidence. I haven't met the owner of that book - and I doubt if he knows I exist. I'm working for someone who is partnering with him on a specific project - writing a series of slides for 3 power point presentations. It's fun to be able to inject my own knowledge/experience with both real estate and construction. Oh, and letter writing, of course.

Aug 10, 2012 07:27 AM
John J. Woods
Big Dog Press, LLC - Winder, GA
Going where no man has gone before - wouldn't you?

 

   I am having a glad that you book review this piece of you mention which.

   Keep up the working good!

 

Aug 10, 2012 07:38 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

John - OK then! You just reminded me of the "Agin' Cagjun" that my son and I used to watch on TV years ago.

Aug 10, 2012 07:56 AM