Do some contractors add more value than others?

By
Home Builder with Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 CSL#642819
https://activerain.com/droplet/Gh4

 

Do some contractors add more value than others?


Are you looking for a general contractor that will bring more than expected? If a contractor bulldozes his way through the job, you may be less than happy even if the Contractors License boardproject was completed. There are so many little things that can add value to the contractor you may be seeking.

Being a contractor in the Sacramento, CA area, we have had the opportunity to serve many different clients, homeowners, property managers, corporate businesses and government agencies to name a few. While each of these clients have different decision makers, time frames and needs; many of them share areas where value can be added by a contractor.

The largest client group for Tromler Construction is Apartment Management. We have been servicing apartment building for property management companies throughout Sacramento for decades. The projects can include virtually all the different trades, but what we do for each client remains the same. The typical transaction goes something like this.

How we add value for the apartment management client

  • We get a call or e-mail from client – If possible, answer the phone or call back quickly. The client values their own time, reaching the contractor should be easy. Be cordial and respectful to the caller.
  • Get all the important information – name, numbers, address, e-mail are all construction plansimportant early. Getting all the information early will help in staying in contact in the future.
  • How did they find me? – This is important on a couple of levels. They made an effort to find us, what were they willing to do to find a contractor? Are they aware where we can be found? What did they search for exactly?
  • Get some details about the project – We solve problems, what is the problem that the client needs resolved? This conversation will also help in knowing what to bring to the job walk. Ladders, moisture meters, flashlights and product samples aren’t always on the truck; we can help the client same time if we are prepared for the site visit.
  • Schedule an appointment with the decision maker – Many times we are allowed to view the problem on our own. If we are meeting someone, we try to let the client pick the best time for them first, adjust our schedule to meet their needs.
  • Pre-meeting confirmation call – The client will be more at ease if we call them to confirm in advance. This can also be a reminder for them.
  • Job Walk Meeting – Value the client’s time – show up a few minutes early. This goes a long way! Personal appearances are important too. We are well groomed, clean, and wear presentable clothes.
  • Present an estimate – Getting back to the client quickly allows them to make a choice quickly. Ask questions or make changes. Waiting can put a burden on the client.

If we get the job…

  • Contact the on-site manager – Introduce myself, request notice for permission to enter the unit, explain what we will be doing. This keeps the on-site manger in the loop, and helps the decision making manager by being thorough.Shower wall preparation
  • Start of work – Arrive on time, set up the staff, and introduce who we are. We don’t want people concerned about strangers walking around the property. We will be on our best behavior on site because this will be a direct reflection on management. No radio, smoking, drinking or profanity.
  • Inside the apartment – We try to go overboard here; we are in someone’s home. Don’t touch anything that isn’t ours. Dust protection, drop clothes, safety cones, and everything that will make the experience inside that unit perfect. If that tenant is happy, it is very likely that everyone else will be also.
  • Daily clean-up of construction debris – We pull out all of our things, clean up everything that we created, even if we are returning the next day.
  • Communication with the tenant – We notify the tenant personally, handwritten note, or even a phone call to let them know when we will be returning and what to expect. They should be notified by the management but we want everyone to be informed.
  • Communicate with management – Describe the progress made that day, and what we will be doing next if not yet completed. We let the management know exactly what we told the resident and share any concerns. Did we find something that we did not anticipate? Pass this on too.
  • Drop off keys – We have been entrusted with the keys, we return them daily.
  • Upon completion – When we finish a job, management should not have to call us back. The site is spotless, tenant is happy with our work ethic and respect of their space. All questions and concerns has been addressed.

A few more things…

  • Be aware of our surrounding – I’m not a spy but I know that management may  Kitchen remodel in sacramento
    want to know some information that I may see while working on site. Signs of mold, pet damages, and wild behavior may all be things that is important for someone to know.
  • Billing – Invoice promptly, management will be happy to pay for a well done job.
  • Follow-up contact – We like to thank the decision makers with a phone call, post card, and sometimes a small gift as a thank you for their business.

 

These are the things that we do for each and every client that we contract with in the Sacramento area. As a General Contractor these things are important to us because it adds value to how we do business with apartment property managers and other clients.

Tromler Construction can be reached at 916-765-5366.

 

close

Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Don Sabinske 12/15/2012 10:13 PM
Topic:
ActiveRain Community
Location:
California Sacramento County Sacramento
Groups:
Roseville Real Estate
El Dorado Hills Real Estate
Sacramento Real Estate
"Whacked"!!!
ActiveRain Contests
Tags:
contest
challenge
client
added value

Post a Comment
Spam prevention
Spam prevention
Show All Comments
Ambassador
1,613,568
Harry F. D'Elia
RentVest - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

Having the rigth team in place will always make a difference to me. Real Estate is a team sport.

Aug 12, 2012 10:46 PM #6
Rainmaker
1,369,877
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Tom, added value and excellent service is the key to your success. You should have some very satisfied customers.

Aug 12, 2012 11:21 PM #7
Rainmaker
2,435,028
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

In the world of meaning what you say and getting things done, Behold....Tom a true doer

Aug 12, 2012 11:41 PM #8
Ambassador
1,494,227
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

You are the go to Contractor my man!

 

Aug 13, 2012 12:10 AM #9
Rainmaker
1,762,611
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

I think all contractors can benefit from adding more to want they offer the client. The client will see it; whether it is in Sacramento or anywhere else Debbie.

I know you feel the same way with your clients.

 
Aug 13, 2012 12:21 AM #10
Rainmaker
1,762,611
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

Congratulations on doing your homework, many do not go to this length. It seems to be paying off (so far).  :)

Thanks for the feedback Sheila.

Aug 13, 2012 12:21 AM #11
Rainmaker
1,762,611
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

 

Thanks for the kind words Peg.

I appreciate getting your comment today.

Aug 13, 2012 12:22 AM #12
Rainmaker
1,762,611
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

The key is to get the client to see it Morgan.  :)

Aug 13, 2012 12:22 AM #13
Rainmaker
1,762,611
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

I have heard that not all contractors do what I do Jay.  :)

I have heard that many wished they did.

Aug 13, 2012 12:33 AM #14
Rainmaker
1,762,611
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

A good team is hard to beat Harry.

Aug 13, 2012 12:33 AM #15
Rainmaker
1,762,611
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

I do have some very loyal repeat customers Michael. I have been blessed.

Aug 13, 2012 12:33 AM #16
Rainmaker
1,762,611
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

Thanks for the comment Richie.

I do what I can to satisfy the customer, they are the only ones that pay me for my services.  :)

Aug 13, 2012 12:34 AM #17
Rainmaker
1,762,611
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

John - If a contractor tries to provide a good service, treat the client with respect and concern, and appreciates the business; that contractor can be the "go to" contractor. The opportunity is available for anyone.

Aug 13, 2012 12:34 AM #18
Rainer
308,074
Jennifer Chiongbian
Specializing in all types of Manhattan apts & townhouses - Manhattan, NY
Real Estate Broker - NYC

Great breakdown of what you do for clients.  Dealing with contractors can be a scary thing, especially since there are so many hack jobs out there.  Clearly, you are not one of them!

Aug 13, 2012 04:52 AM #20
Rainmaker
1,762,611
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

Thanks Erica.

I would love to get an opportunity to visit Pennsylvania. (Maybe I'd learn how to spell it with out cheating!)

 

Aug 13, 2012 01:06 PM #21
Rainmaker
1,762,611
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

I think you touched on the problem Jennifer, people are afraid. Nobody want to be ripped off, or have a rotten job done. Contractors need to be aware of this by going overboard in the other direction.

Thanks for the comment today!

Aug 13, 2012 01:08 PM #22
Rainmaker
786,079
Kevin Mackessy
Blue Olive Properties, LLC - Highlands Ranch, CO
Dedicated. Qualified. Local.
Thanks for the info. Certainly things to keep in mind.
Aug 15, 2012 07:35 AM #23
Rainmaker
1,278,827
Donna Foerster
HomeSmart Realty Group - Parker, CO
Metro Denver Real Estate Assistant

Hello Tom~ It's obvious through your post that you are customer service focused.  That's tremendously valuable!

Aug 18, 2012 12:02 PM #24
Rainmaker
1,762,611
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

Thanks for the feedback Kevin.

Aug 18, 2012 03:56 PM #25
Rainmaker
1,762,611
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

I appreciate your feedback Donna, I try to focus on the customer and how to best be of service to them.

Aug 18, 2012 04:00 PM #26
Post a Comment
Spam prevention
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Rainmaker
1,762,611

Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366

General Contractor, Dry Rot and Water Damage
Find out how a contractor can help you!
*
*
*
*
Spam prevention

Additional Information