Whatever happened to "Thank You"? A Daily Best Practice.

Real Estate Agent with Envision Real Estate Group, LLC.

Thank YouAs children we are all taught a few simple principles:  Don't talk to strangers, If you can't say nothing good; don't say anything at all, Please, and Thank You.  Of course, we are taught much more, but these are some of the basic things that impact us and our business on a daily basis.

You ever go to the store or restaurant and purchase something and the cashier not greet you, and then when receiving your receipt or change they say, "Here ya go!" "There ya go!", and some even say nothing and wait for you to say Thank You.  What is up with that?

Thank you should be a part of our daily best practices!  Life is busy in general and too often we forget about the little things that could in fact brighten someones day.  For those of you like myself with a religious focal point we give thanks on a consistent basis to the Lord above.  We should, as professionals, thank our counterparts, assistants, brokers, agents, office staff, and clients daily. 

I've called clients and at the end of the conversation I say, "Thank you for the call".  One said to me, "Ray you called me and I should be thanking you."  Well, my reply was, "If it wasn't for YOU.  I wouldn't be in business!  So thank you for your business!"

Thank you is such a powerful phrase that some of us miss.  Try sending out Thank You cards and letters and see the response you receive.  Try ending every phone conversation with a simple Thank You.  Try telling that person thank you for opening the door.  You will begin to see more and more people appreciate you even more.  Those two words can go so far.  Implement, the power of "Thank You" into your best practices today!!!Ft. Smith Real Estate

I will end on this short note.  THANK YOU for reading this post!!!

Looking for Real Estate in the Ft. Smith, AR and River Valley Area.  Remember, "To Buy or Sell'um, Call Ray Nellum!"  479-414-1895

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Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!
Thank You is a simple but very appreciated two words. Another one that is just as valuable is addressing folks by their name.
Jan 16, 2008 02:40 AM #1
Matt Crow
Huntley Realty - Huntley, IL
www.mattcrow.com 630-728-6051

The best words on the planet!

Be of service! The rewards will come!


Jan 16, 2008 02:42 AM #2
Connor T. MacIvor
RE/MAX of Valencia CA - Paris911 - Valencia, CA
SCVnest.com - (888)SCVnest

Ray, this is so often overlooked.  Great Post and a Great Reminder to be thankful.

Connor with Honor

Jan 16, 2008 02:43 AM #3
* Rate A Home
Rate A Home - Saugatuck, MI
Ray, and "Thank You" for bringing this overlooked simple response to our attention. It is a simple phrase that seems to be getting lost in the shuffle.
Jan 16, 2008 02:44 AM #4
Lisa Bosques
Burien, WA
Yes, this is very important and very much forgotten.  In fact, I just got two listings and you've reminded me that I should send a thank you card; of course I thanked them profusely but a card wouldn't hurt!
Jan 16, 2008 02:55 AM #5
Terry & Bonnie Westbrook
Westbrook Realty Broker-Owner - Grand Rapids, MI
Westbrook Realty - Grand Rapids Forest Hills MI Re
It is so easy and much appreciated but in our world say it like you mean it and smile or it loses it's benefit. Thanks for the post.
Jan 16, 2008 02:59 AM #6
Ray Nellum
Envision Real Estate Group, LLC. - Fort Smith, AR
Fort Smith Real Estate

I would like to Thank all of you for your very kind words!!!

Jan 16, 2008 10:30 AM #7
Carol Zingone
Berkshire Hathaway Home Services Florida Network Realty - Jacksonville Beach, FL
Global Realtor in Jax Beach, FL - ABR, CRS, CIPS

Ray, you are so right - we were all taught this as kids, and we manage to overlook/forget as we age. Thanks for the reminder.

Jan 16, 2008 12:25 PM #8
Matt Grohe
RE/MAX Concepts - Des Moines, IA
Serving the metro since 2003

Ray, great post. Saying thank you is absolutely critical. So is the corollary, saying "You're welcome" Too often people say thank you and our knee jerk reaction is to say "Thank you" back (start listening for it) My unofficial average would be that about 15-20% say "you're welcome." other responses are "yeah" "sure" "take care" "unh hunh" and "have a good day" or "I'll see you at x o'clock".

I've instituted a new program. Handwritten thank yous for every appointment. I'm ordering the cards in bulk: http://www.thegallerycollection.com/prudent.nsf/CardWeb2?OpenForm&isection=a_thankyou&start=1

Since I started systematically several weeks prior, I've gotten every listing appointment I've been on. I'm sending five-ten a day. Here's a fun one, send one to a friend you see often, thanking them for their friendship, send one to the receptionist in your office(theres a tough job), send one to your escrow officer, send one to your broker, manager, owner. Send some to your Association staff and board members, city officials, people from the newspaper. The response is unbelievable.

I'll leave you with this: How many folks print out e-mails and pin them to the wall? How many people print out e-mails and stand them up on their desks? I sent a thank you to my broker when I joined the office. He had the note behind his desk for 2 years. Each time I went in I was reminded of how important it was. Trash the e-mail thank you, for the sake of humanity, and your business.

Create singularity, give thanks, get noticed, set yourself apart.

Jan 16, 2008 02:50 PM #9
Carol Lynne Bull
Keller Williams - Alexandria, VA

I was raised to send Thank You notes, to say thank you to stand when an adult came into the room and if someone called my name the answer was I'm coming and my feet were moveing. What I do not understand is What happened to Your Welcome? Now you here "no problem" well I never thought it was. Or a server at the cafe' will respond "No Thank You", well where does that leave me? Do I say thank you again and if I do where will it end??? Sorry I went off there I'm better now.


Jan 17, 2008 11:04 AM #10
Ray Nellum
Envision Real Estate Group, LLC. - Fort Smith, AR
Fort Smith Real Estate

Carol Z, You are very welcome. and thank you for stopping by.

Matt, Thank you for your additional information and link.

Carol B, You didn't go off at all and we all see a change in common courtesy.  Thank you.

Jan 17, 2008 11:25 PM #11
Sharon Harris
Keller Williams Keystone Realty - Hanover, PA
You sound like a really warm and honorable Realtor.Fort Smith is Lucky to have you. I know so many Realtors that are harsh and move from one deal to the next and treat the client like a paycheck . We must some and remember that the client is our pay check and we should be darn appreciative that they picked us to resent them and yes we need to THANK THEM for there business. Sharon Harris AllQuest Real Estate
Jan 18, 2008 08:37 AM #12
Latonia Parks
Top Bragg Realty, Fayetteville NC, Home of the 82d ABN DIV - Fayetteville, NC
Certified Military Relocation Expert
Ditto Sharon H.,  unfortunately as quickly as it is learned is how quickly it is forgotten.  It burns me up to obviously hold the door open for someone who is coming and get no response at all.  Sometimes I find myself saying 'You're welcome' for them in an audible voice.  The other thing is to speak to someone as you pass by and they not say a word.  It's rude, period.  Sorry :)
Jan 18, 2008 08:52 AM #13
Anthony Clark
Clark Partners - Fayetteville, AR
Real Estate. It's About Lifestyle!

Ray  Thank you for the post!  It really is important to say those two little words.  I keep a stash of note cards on my desk so that I'm constantly reminded to send them.  I think it's a "best practice" for Realtors.

Jan 19, 2008 09:21 AM #14
Diane Rice
Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL - Lansing, IL

Hi RAY!!!  Happy NEW YEAR!!!  THANK YOU for all the encouragement you've sent my way in 2007!!!  Your post is so apropos.  Julie Neerings also wrote a post that was featured this month highlight that this is the month to say, thank you!  You two were on it!

I've always seen your manners shine through very professionally - we can all learn from you!  GBU!

Jan 20, 2008 06:26 AM #15
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