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"The BEST part was the toliet paper and the Toothbrush..." Said the Buyer

By
Real Estate Agent with EXP Realty 414-525-0563 57026-90 Broker

butlers  We do our very best to exceed the expectations of buyers and sellers and with extra things that we know make a stressful time less difficult. We work hard at being considerate of their time....work and family schedules...pets and other preferences.  "At your service" we say....and write and their feedback to us helps us improve thaat level so that we can truly be, "the best we can be."

   We personalize the service for things that are most helpful to our clients and customers. Each one has their own needs...likes and dislikes...and providing world class service means taking the uniqueness of the individuals involved into consideration.Putting them first...what would really be the most help to them given their special situation ? Asking ourselves that question yields unique answers....and applause, hugs, tears and thank you notes from all that we have had the honor and pleasure of serving.

           One of our buyers was the recipient of what we call our "Express Moving Package" which has different components depending on the family.   The Express Moving Package has things that may be packed away but there is "expressly" a need for them right now....it is given at closing with the keys as the buyers race to their new home.... to paint...to plan...to do whatever they wish to begin to make the house they chose, their new home.

 

toliet paper

   Stable components of the "Express Moving Package" are likely to be toliet paper and toothbrushes...among other things that may be included knowing the needs dictated by a particular client/customer. ToothbrushesWe had sold this particular Seller/Buyer's home in record time with over asking offers....found them their dream home....winning it over other offers and were "bust your buttons proud" of both transactions.

       Meeting them at their new house with check in their proceeds check in hand since they had pre-signed documents...we were met with warm hugs and praises sung..."You know Sally and David....the best part was the toliet paper and toothbrushes," they raved.

     If you are looking for Agents who pay attention to the details that matter most to you...Call the Hansons....we'll not only market your home....and/or find you the home of your dreams...we'll be sure every detail is taken care of to make your real estate experience in Southeastern Wisconsin, the very best it can be.

Posted by

Sally K. & David L. Hanson, ABR, CDPE, CSS, e-Pro,ILHM, REDS


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Kathleen M. Feeney
Park Sterling Realty - Bronxville, NY
Mt. Kisco Real Estate - EcoBroker

Ahh - the simple things in life - great ideas

Aug 16, 2012 10:44 PM
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

Pretty damn easy to please if you ask me, if the best part is the toilet paper and toothbrushes..............love this friends!

Aug 16, 2012 10:44 PM
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

I prep my rental homes for new residents' move-ins....new front door mat; full rolls of toilet paper at all toilets; clear shower liners AND 2 bottles of water in the refrigerator reminding them to sent in their move-in inspection check list....

For real estate agents, I would SUGGEST they take photos of the home VACANT so that they have a leg up when the home on the market when their buyers sell!

Aug 16, 2012 10:47 PM
Dr. Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279
Love this simple and clever idea. What a thoughtful thing for you to do.
Aug 16, 2012 10:49 PM
Barb Szabo, CRS
RE/MAX Above & Beyond - Cleveland, OH
E-pro Realtor, Cleveland Ohio Homes

What a great idea and very comforting to the new owners! Way to go!

Aug 16, 2012 10:49 PM
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

  It can be the simple things that get remembered....

Aug 16, 2012 10:52 PM
Dick and Dixie Sells
Sells Real Estate, LLC - Trinity, FL
Realtors, Tampa Bay Florida Homes For Sale

Simple things, but necessary things. You guys think of EVERYTHING! Great job.

 

Aug 16, 2012 10:57 PM
Frank Laisch
Orlando, FL
"The Insurance Guy"

Great stuff Sally & David! those Little things go a long way and that's what people remember.

Aug 16, 2012 11:21 PM
Kristin Johnston - REALTOR®
RE/MAX Platinum - Waukesha, WI
Giving Back With Each Home Sold!

You guys rock!  Have I told you that lately?  Your level of service is so great and wonderful to see!  Your clients agree!

Aug 16, 2012 11:47 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Sally & David-I had to suggest this!  Someone once said that it takes a lot of thought to be thoughtful.  This is just one of the things that sets you two apart.  What client wouldn't remember you!

Aug 17, 2012 12:21 AM
James Dray
Fathom Realty - Bentonville, AR

Morning Sally & David it is the little things that set agents apart from the rest.  It sounds like you are one of those but everyone already knew it.  Have a great weekend

Aug 17, 2012 07:48 PM
Laura Giannotta
Keller Williams Realty - Atlantic Shore - Little Egg Harbor, NJ
Your Realtor Down the Shore!

Nice job Sally and David, such simple acts are the things that get remembered.

Aug 18, 2012 06:52 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Hi Sally, what a great way to show that you really care about your clients, to anticipate all the little things that are needed during a time of transition.

Sep 03, 2012 01:21 PM