It's 3:00 a.m. .... do you know where your REALTOR is at? (Oh, and to clarify, I can end my sentence with a preposition as they say the rule of not ending a sentence with a preposition is a myth. Who is "they"? I don't know but I"m going with it, despite!)
I hear so much about REALTOR's not being accessible and this noted lack of communication with their customers is a number 1 customer complaint: " I never hear from my REALTOR" or "I can't get ahold of my REALTOR".
So, it's 3:00 a.m. and your customer calls you - do you pick up the phone? Well, I think you have to draw the line somewhere ... anyhow, if you try to call me at 3:00 a.m. I won't be of much value, as I'll likely be fast asleep and very groggy, if you wake me.
I value my customers and understand the importance of communication and being accessible when they need me. Like I said, you can't get me at 3:00 a.m. however, you can call me or email me and I'll get back to my customers promptly if I miss their call during "normal" business hours and if it's after those "normal" business hours and they need me, I'll get back to them. I've had customers reach out to me via email late at night, and I have no problem with responding to them. Sometimes, I think it throws them off to receive a reply from me at 11:00 at night. Do you have a cutoff off time in servicing your customers?
One of the best things that my customers report about working with me is that my level of communication is invaluable to them referencing that I routinely get back to them in lightening speed. Isn't that the only way to be? After all, if I don't service my customers in such a way, they aren't going to be sending me their family and friends. Plus, aren't we a service business?
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- Topic: ActiveRain Community