First Impressions of a New Construction High End Model Home

By
Real Estate Agent with Long and Foster REALTORS®, Gainesville, VA VA License # 0225089470

First Impressions of a New Construction High End Model Home

Yesterday I had the occasion to take out some clients to look at a high end model home.  It was a magnificent home on ten acres in Haymarket, VA priced about $800,000.  My clients were actually sellers looking to see what their new construction competition was offering and how they stacked up.  It was a great exercise in showing my Sellers what buyers can get for the same or less money, but that is not the point of this post.

What shocked all three of us was one stand out item of the model home.  It wasn't the beautiful curved staircase, or hardwood floors.  Not the custom floor to ceiling, scalloped window in the two story family room.  No. Not even the kitchen with its fantastic granite surfaces and high end marble flooring.  No.  The first thing we noticed when we walked in was the smell of cigarette smoke.

Apparently, the sales gal on duty doesn't get much traffic through the home and gets a bit lazy about keeping the home in tip top shape.  She's taken to smoking in the home.  And beyond that, when I used the powder room on the way out, which is apparently where she puffs on her cigarettes, I noticed two other troublesome things.  The toilet had a rust ring.  Clearly, no one is cleaning it anymore.  And the tiny little trash can, that the sales gal fills up during her days, is overflowing.  She can fill it up, but not empty it.

The home was gorgeous, but left a bad impression on us.  It doesn't take much to slowly slip into an old "lived in" routine when your home is on the market.  Even if you are a salesperson in a model!  It pays to stay of top of the chores and keep the home free of odor, trash and otherwise clean and neat.  Bad impressions can cost you a sale, or money off your sales price.

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Topic:
Home Selling
Location:
Virginia Prince William County Haymarket
Groups:
Real Estate Bloopers
Art of Professional Salesmanship
ActiveRain Rockstars
Diary of a Realtor
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Tags:
making impressions on buyers when selling
getting your home ready for show

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Rainmaker
3,360,759
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Chris Ann -- this is wrong on so many levels --- YUCK!  I guess the builder does not check on his "product" or how it is being presented either.   

Aug 24, 2012 07:35 AM #1
Rainmaker
308,508
Carol-Ann Palmieri
RE/MAX Executive Realty, Al and Cal Realty Group - Franklin, MA
"Cal" the Real Estate Gal

Hi Chris Ann.   All I can say is wow.   That stinks.    (just kidding)     I wonder how long that gal will be working for that builder.   One thing I am certain of is that odor is a huge turn off.  

Aug 24, 2012 08:52 AM #2
Rainmaker
721,009
Andrea Bedard
Thompson Company, REALTORS® - Silver Spring, MD
M.A.; REALTOR® Silver Spring, MD and beyond

Hi Chris Ann, that does sound like nobody is checking in on her? When they do, I suspect she wont be the salesgirl much longer. Makes you dizzy thinking about how much business the builder possibly lost because of her behavior.

Aug 24, 2012 09:34 AM #3
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Cindy Jones
Integrity Real Estate Group - Woodbridge, VA
Pentagon, Fort Belvoir & Quantico Real Estate News

I can't imagine the builder would be to happy to hear this.  Many times during the week the model homes are staffed by temps so I wonder if she is one versus an actual employee of the builder.

 

Aug 24, 2012 09:35 AM #4
Rainmaker
1,279,027
Donna Foerster
HomeSmart Realty Group - Parker, CO
Metro Denver Real Estate Assistant

I'm shocked Chris Ann.  How lazy can you possibly be?  A bad impression, such as the one that you described, can be debilitating.

Aug 24, 2012 09:53 AM #5
Rainmaker
3,202,452
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Good evening Chris Ann, boy, smoke in a new home, who would of figure.  I figure people are few that still smoke, guess not.  This is just plain rude!

Aug 24, 2012 10:40 AM #6
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Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Michael:  I guess not, which is down right sad.

Carol Ann:  Major turn off and it was so bad I ended up reaking like it when we left.

Andrea:  And it's not like buyers are coming along every day in that price range.  Losing one would be plenty painful.

 

Aug 24, 2012 11:50 AM #7
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Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Cindy:  Didn't come across as a temp, but I will be reporting her to the listing agent who I do know fairly well.

Donna:  It's really pathetic.

Will:  Yeah.  It was only on the main level, but it hit you right in the face when you walked in.  Thankfully, she didn't smoke in the basement or on the bedroom level.

Aug 24, 2012 11:52 AM #8
Rainmaker
645,667
Sun City Grand Homes Surprise AZ Real Estate Leolinda Bowers Designated Broker Leolinda Realty
Leolinda Realty - Surprise, AZ
Sun City Grand in Surprise Arizona

Makes you wonder why she still has a job. It appears to be a result of poor management.

Sad situation since smoking in any home (including a model home) will turn off almost everyone, including smokers.

Aug 24, 2012 01:26 PM #9
Rainmaker
3,021,035
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

Good Morning Chris Ann, that would certainly gross me out. One of my last subdivisions was 149 homes and we had abiout 4 models at a time going, I had buy and post large signs no smaoking, no eating and no pets as i faced all 3 on a weekly basis not from my agents as they were trained better, but the visitors.  Have a great Saturday.

Aug 24, 2012 11:31 PM #10
Rainmaker
749,948
Jackie Connelly-Fornuff
Douglas Elliman Real Estate in Babylon NY - Babylon, NY
"Moving at The Speed of YOU!"

Smoking is never good in any home but a new high end construction? Makes it worse. Smoke gets in every nook and cranny and it will linger. I doubt the builder even knows this is going on.

Aug 24, 2012 11:51 PM #11
Rainmaker
400,340
Alan Gross
PrimeLending, A PlainsCapital Company, Equal Housing Lender - Bethesda, MD
Loan Consultant

One would think that the builders would notice those things to. I wonder how many potential clients have left because they don't like the smell of stale cigarette smoke.

Aug 25, 2012 12:17 AM #12
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Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Leolinda:  Agreed.  

Scott:  Training the visitors is one thing.  But the staff violating the policies is unreal.

Jackie:  I have it on my list to squeal.  Maybe I'll get in their good graces and get the listings.

Alan:  If it's even one, it's too many.

Aug 25, 2012 07:29 AM #13
Rainmaker
1,560,731
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Oh no . . . smoking in a new construction home that's open to the public, very very tacky.  Are you going to mention that to the builder??

Aug 25, 2012 01:56 PM #14
Rainmaker
681,374
Diane Daley
Caron's Gateway Real Estate - Northumberland, NH

Not good, Thanks for sharing your story, I hope someone talked to her about the impact those things had on the overall showing.

Sep 20, 2012 04:42 AM #15
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Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Carla:  I mentioned it to the listing agent who I know.  I'll let her take it from there.

Diane:  Me too.  I won't be recommending the homes.

Sep 20, 2012 11:50 AM #16
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Chris Ann Cleland

Associate Broker, Bristow, VA
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