About Dolphins And Whales…

By
Real Estate Broker/Owner with Daytona Condo Realty, 386-405-4408

With few listings that I have, I learned to pay attention to agents bringing the prospects. I learned to know when to expect something, or when it is little chance of a hit and a huge chance of a miss…

I admire those who know the market, and know the condos, or, at least, took time to learn as much as they can,... those who call and asked questions, who preview the units and familiarize themselves with the building…

Of course, it still does not replace the experience and knowledge, but it is at least as close as it could be. It is so pathetic when the agent is as prepared as her/his customers or less. Some are honest and ask questions, others are trying to fool the customers and pretend to be experts.

About Dolphins and Whales

When I hear them talking about watching dolphins and whales, it is usually a sign that they have nothing to give to their customers. They can’t compare the buildings, they can’t compare the units, they do not know not only the nuances, but even the major stuff…

There are really important things about the area, the building, and the unit, but these agents miss them…

They take their customers to an incessant number of units in hopes that they finally would get tired and buy something.

And then watch dolphins and whales.

They are real estate escort service who keep talking when they have nothing to say.

Photo by Just Taken Pics via Flickr.com (modified)

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Re-Blogged 1 time:

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  1. Lenn Harley 08/26/2012 09:40 PM
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jon zolsky

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Rainmaker
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Leslie Ebersole
Swanepoel T3 Group - Saint Charles, IL
I help brokers build businesses they love.

You crack me up "real estate escort services". But as a listing agent it's my job to get the buyer what ever information they want, even if I think they should do more of it themselves. The best client service happens when both agents are knowledgeable and cooperative, so that should always be our goal.

Aug 26, 2012 10:11 PM #7
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Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

I don't believe that this is about "Dolphins and Whales".  It's about contempt for buyer's agents.  I just wonder how that serves the seller/agent.

Aug 26, 2012 10:17 PM #8
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Fernando Herboso - Broker for Maxus Realty Group
Maxus Realty Group - Broker 301-246-0001 - Gaithersburg, MD
301-246-0001 Serving Maryland, DC and Northern VA

buyers success is proportional at their agent preparation. . .as professionals, we better be!

Aug 26, 2012 10:34 PM #9
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Richard Iarossi
Coldwell Banker Residential Brokerage - Crofton, MD
Crofton MD Real Estate, Annapolis MD Real Estate

Jon,

When I'm the listing agent, I always feel it's my job to provide clarity, or correction, to misinformation.

Rich

Aug 26, 2012 10:50 PM #10
Rainer
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Amy Stockman
Lakeridge Land Suveying & Mapping, LLC - Winter Garden, FL
Lakeridge Surveying
It anazes me what some people will do in the industry. Market knowledge is key to success
Aug 26, 2012 11:00 PM #11
Rainer
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Jeanne M. Gavish
Jeanne Gavish, Keller Williams Realty Elite Partners - Spring Hill, FL
Keller Williams Realty Elite Partners - CIPS,GRI,S

Congrats on the feature Jon.  If you don't have anything intelligent to say, then go for the emotional sell I guess?

Aug 26, 2012 11:01 PM #12
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Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

I do not think there is contempt for Buyer's agent. I open the condo, but I do not follow them, and I do not interfere, unless the agent or his/her customers ask me a question.

And even if they are talking about dophins and whales, I can't jump in. These are their customers, this is their business.

That's exactly why I am saying that I either feel joy, when I get a request for showing, as I know that if this agent brings a customer, this unit could be what their customer is looking for, or I cringe, as I know that it will be about dolphins and whales.

Quite often the conversation starts, and it is great, but how often it turns out that this condo is not what the customers are looking for, and it should not even been chosen for showing. Like if they dogs and the building does not allow dogs. Or they want to do vacation short term rentals, and the minimum rental term is 3 months, or they need an indoor pool, or extra storage, or parking for 2 cars.

When it is about dolphins and whales, it is too often a waste of my and their customers' time

Aug 26, 2012 11:21 PM #13
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1~Judi Barrett
Integrity Real Estate Services 118 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK

Jon,  You've been working with these condos for a while and you've taken the time to know the important details.  Buyers need those details.  Buyers should call Jon Zolsky as an agent. 

Aug 26, 2012 11:32 PM #14
Rainmaker
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Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Flipper and Moby Dick....they live on and practice Real Estate under Jon

Aug 26, 2012 11:57 PM #15
Rainmaker
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Larry Brewer - Benchmark Realty llc
Benchmark Realty LLc - Nashville, TN

Jon - I wish I knew every detail of every neighborhood that I sell houses in, but that's not realistic, since we have around 20,000 homes for sale and 3,000 condos in the Nashville area. Will I show property in all of those area's, of course not. But I have had buyers ask me to show them property in areas that I am not an expert in, and I tell them so.

 Most are smarter than we give them credit for, because they have said things like this. You may not know the area, but we trust your judgement, so we would rather have your opinion than a stranger who just wants to sell us something.

As far as whales go, that's what I call a luxury home buyer here.

Aug 27, 2012 12:02 AM #16
Rainmaker
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Chris and Dick Dovorany
Homes for Sale in Naples, Bonita Springs and Estero, Florida - Naples, FL
Broker/Associate at Premiere Plus Realty

Very good point.  When we first started 12 years ago our office would do Wednesday listing tours and that is how we learned the city the buildings the floors, etc.  After the colapse no one does it anymore, sad.

Aug 27, 2012 12:22 AM #17
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Alan May
Coldwell Banker Residential - Evanston, IL
Helping you find your way home.

Buyer's agents know their clients. Some buyers need the agent to "vet" the property and explain all of it's benefits and faults.  Others just want to experience the ambiance.  You're making a giant leap for all Realtor-kind to say that those agents who only talk bottlenose and humpbacks have nothing to offer their clients.

Aug 27, 2012 02:31 AM #18
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Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Alan - first, I said that it is A SIGN that they have nothing to say. Even though in my experience (and I close about 40 or more condos a year) if this is what I hear, it has been real estate escort service each and every time.

Of course, I am only writing about my personal experience, and I do not understand "Buyer's agents know their clients". Should they also know their wants and needs? Condos have nuances, so even if you have been a condo dweller all your life, you would need to get quite a few particulars, and if the agent does not know them, who will give it to the customer?

Should "knowing their clients" also mean that the agent finds out that the customer has 2 dogs, and this particular condo does not allow even fish in a fishtank?

Or that the washer and dryer is on every floor but not inside the unit, and the customers would not touch the unit unless there washer/dryer is inside...

Or that the ceilings are only 8'?

I have two condos in Daytona Beach Shores, and I am showing it 1- 2- and sometimes even 3 times a day. And in too many cases... actually overwhelmingly many cases this information comes up first time at showing.

Certain things take certain preparation, and it is not fair to skip it whatsoever. Not fair to listing agents, and not fair to their customers...

And, by the way, we do not have humpbacks here, and you most probably will never see a whale here. In my over 20 years in Florida I saw it once :)

Aug 27, 2012 03:33 AM #19
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Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I don't try to "pretend to sound smart" as a buyers agent when I don't know.  I simply say I don't know and point the buyer in a direction to find out neighborhood, building, complex info and ask the LA for specific answers to the house/unit.  I believe that's as it should be.

Aug 27, 2012 03:54 AM #20
Rainmaker
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Susan Mangigian
RE/MAX Preferred, West Chester, PA, RS152252A - West Chester, PA
Chester & Delaware County Homes, Delaware and Ches

Who knows.  Maybe they are just making conversation so that the buyer gets comfortable with them.  

Aug 27, 2012 05:11 AM #21
Rainmaker
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Eric Michael
Remerica Integrity, Realtors®, Northville, MI - Livonia, MI
Metro Detroit Real Estate Professional 734.564.1519

Jon, I know what you mean. The talk about "dolphins and whales" is the same thing as "nice weather we're having" or "did you see the game last night?"

Aug 27, 2012 07:28 AM #22
Rainmaker
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Cynthia Larsen
Cotati, CA
Independent Broker In Sonoma County, CA

I try to know as much as I can about homes that I show, but there is too much to know and too little time. I look to the listing agent to tell me everything he/she knows before showing and/or writing an offer.

Aug 27, 2012 11:44 AM #23
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Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Thank you, everyone, for your comments. That's why I love AR, people speak, and there are interesting comments, whether they agree with me or not.

I think you would agree that there is what I call real estate escort service. Is it really the way the customers should be represented?

I am not saying tht we know everything, that we may know everything... But what about this weird notion of trying to find out the information. Since when having a real estate license means that we are bound by what MLS tells us? Since when it ibecame a taboo to Google and read.

Wy it is OK for the customer to call me nd say that they have been reading my blogs about condo-hotels, and they have a question, and it is OK for the agent to say that she has no idea what a condo-hotel is, and stay proud?

Being an escort is a matter of choice. It is not because we do not know. It is often because we do not want to know

Aug 27, 2012 12:52 PM #24
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Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

HI Papa Jon,  I tell my buyers when a listing agent is going to be there that we'll talk about anything but, the property or their circumstances in the presence of the listing agent.  We don't do very many tours with the listing agents showing the property and it's just uncomfortable for our buyers when we have to be accompanied to a showing.  I don't want them giving up secrets that could cost them in negotiations so, I encourage them to keep the conversation generic.

However, if the listing agent wants so share whatEVER they want to share with me and my buyers, I'm FINE with that! Neighborhood info, complex info, their sellers' info... ;-)  So, I'm sure the listing agents who show me property probably are as impressed with my knowledge as you!  LOL  

Aug 27, 2012 03:38 PM #25
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Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Debbie - why some people do not understand it? It is prety simple. The rules in some condos do not allow me to place a lockbox, so i have to come and open the door, but I do not interfere, do not go with the Buyers. I am only opening the door for them. if the agent comes and asks me questions, I am more than happy to answer.

But I will not make the agent uncomfortable, will not take over..

The downside is that this could be a waste, but tis is part of my business

Aug 27, 2012 04:28 PM #26
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