My answer to the low man is very easy. We as REALTORS have to become more knowledgeable of our customers. We must use this knowledge to ask the right questions and give the right help. Even if this help does not land us a fat commission. We must educate people any way possible. We can't just focus on clients that will bring in the best connections, and the most money. I don't think all of us understand the role we play in transactions. Some clients are very educated on the home buying process. Most are not.
I recently had a customer ask me about the home buying process. I quickly went into my mode of expert and began to talk about the steps of buying. I talked and the customer listened patiently, nodding as if he knew what I was talking about. Something in his facial expression told me he had no clue. I was speaking another language. The questions I asked him were answered vague and with a sense of (what in the world is he talking about). As I probed further, I figured out that this customer could not operate a computer. He Clearly had no idea how to search the internet. He looked away as I used terms like mls and anything.com. He finally told me in simple english. I dont understand.
This is what we encounter in the world we work in. This is the customer that need us most.(THE LOW MAN) The next time you encounter a customer that needs more of you. Please remember that one day the tables could turn and we could find ourselves as THE LOW MAN.