What do you do when you are running late?

By
Real Estate Agent with Realty Solution Advisors Phoenix, Arizona

When you are running late what do you do?

I frequently have my first meeting with client or customer at my office.

The other day I had an appointment at my office with another agent and his client. The appointment was set for a Sunday to accommodate their schedule. The appointment was for 11am. At 9am I exchanged text messages with the other agent to confirm our appointment.

With the appointment confirmed I head for the office a little early to prepare the paper work we would need. I have everything ready by 10:45 and decide I have time to make myself a cup of coffee before my guests arrive.

The lobby is locked on weekends so I was waiting for their call so I could go to the lobby and let them in. It's now 11:10 and no call. 11:15 and still no call. I start thinking about all the things I would rather be doing on this Sunday morning. Finally at 11:20 they call and I go to the lobby to greet them.

With no attempt to explain their tardiness we exchange pleasantries and finished our business.

In this case a simple sorry I'm a little late and I hope it didn't inconvenience you would have been very much appreciated.

So here are my 4 personal rules for what to do when running late.

  • Do everything you can to not be late. Traffic is bad everyday, plan ahead.
  • If you are even one minute late offer a word of apology. It will be appreciated.
  • If you are going to be more than 10 minutes late call.
  • Never make someone think you take their time for granted.

A wise man said they may not remember what you say but they will remember how you make them feel.

Posted by

Rod Kjerstad
Broker / Owner
Realty Solution Advisors
4809 E Thistle Landing Dr
Suite 100
Phoenix, Arizona 85044

Direct 602-492-3301 

Comments (5)

Bill Reddington
Re/max By The Sea - Destin, FL
Destin Florida Real Estate

I think number one is that you should call. I try to be a little early in most instances just so I can knock on the door at 11.

Sep 10, 2012 02:12 AM
Dan Hopper
Dan Hopper - Gold Way RE - Westminster, CO
Denver Broker / Author / Advocate/Short Sale

You are right, Rod ... a little bit of courtesy goes a long way.  In most cases, a person can call ahead of the appointment when they know they are going to be late.  Even with a confirmation, it does not guarantee a party to be on time.

Sep 10, 2012 02:16 AM
Rod Kjerstad
Realty Solution Advisors Phoenix, Arizona - Phoenix, AZ

You guys are right, nothing beats a phone call as soon as you know you are going to be late and courtsy will fix almost any screw up.

Sep 10, 2012 02:23 AM
Li Read
Sea to Sky Premier Properties (Salt Spring) - Salt Spring Island, BC
Caring expertise...knowledge for you!

Absolutely!   A good reminder to all of us that politeness is part of our job description.

Sep 10, 2012 02:25 AM
Erv Fleishman
Realty Associates - Boca Raton, FL
Luxury Prop Specialist Realty Associates

It never ceases to amaze me how inconsiderate people can be. 

Bet if you were let in reverse you would have heard about it. 

Sep 10, 2012 02:28 AM