I called You With a Referral but You Never Called Me Back
It happened again, much to my surprise, because it is not all that common in my experience.
I called an agent I know in another state about a referral of a client of mine who is house hunting here and has been for some time, but who wants to sell a home sometime in the next 6 months.
I was, quite frankly, surprised, that after leaving a lengthy voice mail about the referral, and some of the details, that I never got a call back 24 hours later. I’ve waited long enough.
It occurred to me that:
- This person never got the message. But then they have other bigger issues with their voice mail system
- They have plenty of business right now and have no time or interest in taking on a referral. That’s cool but how about letting me know
- A bad habit has reared its ugly head and they simply are not consistent about returning calls that are business related. Nuff said on that topic
- They are on vacation with no coverage and no message they are not available or won’t be
I don’t take referrals lightly, and when I call someone I know about a buyer or seller referral it’s because I feel I know them well enough to trust that they will treat my referee well.
Even though I can get a little impatient, I don’t expect a call back instanter – life and business legitimately get in the way. But a day later doesn’t work for me, especially when I committed to my client that I knew someone I could call in the area that I felt would be a good fit for the relationship.
My first priority is to hook up my client with the assistance she needs, so off to another individual I know well.
If I call YOU to discuss a referral will YOU call me back, even if you are not able to take it on or prefer to not work referrals? Would you give me that courtesy? I hope so. Otherwise, you may be off the list.
So would you make a second call, or let it go?