My Client Will Not Accept It!!

Real Estate Agent with Cindy Stys Equestrian and Country Properties, Ltd. PA License #AB068077


"My client will not accept it!"


Brigita McKelvie, REALTOR, Cindy Stys Equestrian & Country Properties, Rural and Horse Properties for Sale in Eastern PennsylvaniaI have heard that said a few times by Listing Agents when a Buyer's Agent, for their client, requested something from the Seller or an offer was presented on a property.


Now, Listing Agents do represent the Sellers and the Buyers Agents represent the Buyers.  But, can they speak for their clients without consulting them? 


My opinion is no.  We, as agents, are to look out for our clients best interests and get the property SOLD, not make decisions for them.  Any offer or request, that comes in is to be presented to the Seller, no matter how rediculous it may seem.  It is an offer or request, which is a starting point towards getting the property SOLD.  This is where negotiations come in and a middle ground can hopefully be met by both parties. 


Granted, the Seller may have stated certain things were not acceptable at the time the property was listed, but circumstances and minds do change over time.  It may be acceptable at this point in time.  Then agent doesn't know that until it is presented it to their client.  


Real estate agents are not decision makers for their clients.  Their job is to educate, suggest and advise their clients and look out for their best interests.  The final decision comes from the client, not the real estate agent.



Posted by

Brigita McKelvie is a REALTOR®  (Pennsylvania License #RS297130) with Cindy Stys Equestrian & Country Properties, specializing in rural and horse properties and farms in Eastern Pennsylvania.  She has an e-Pro® (Certified Internet Expert) certification and a GRI (Graduate, REALTOR® Institute) designation.  

Brigita McKelvie, REALTOR

Pennsylvania License #RS297130

Rural and Horse Properties and Farms


Cindy Stys Equestrian & Country Properties, Ltd.Cindy Stys Equestrian & Country Properties, Ltd.


The Premier Equine and Country Real Estate firm serving Eastern Pennsylvania from back yard operations to world class equestrian facilities.

Use a REALTOR with "horse sense" that doesn't horse around when it comes to horse properties.



e-ProGRI (Graduate, REALTOR Institute)BNI





Re-Blogged 3 times:

Re-Blogged By Re-Blogged At
  1. C. Lloyd McKenzie 09/18/2012 02:48 AM
  2. Debbie Reynolds 09/19/2012 01:32 AM
  3. Jon Gosche 09/20/2012 01:20 AM
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Laura Moore
Coldwell Banker - Granite Bay, CA
Competent ~ Caring ~ Committed

I always chuckle under my breath when those are the first words out of an agents mouth.  Sometimes they just need to feel important.  Things always look different and much more clear when put in writing.  Even if a client said they will not accept something, they might changre their minds when presented something real.

Sep 19, 2012 09:46 AM #97
Jenny Durling
L.A. Property Solutions - Los Angeles, CA
For Los Angeles real estate help 213-215-4758

This is a huge pet peeve of mine.  Agents need to stop speaking for their clients. Who knows what a client will say or do until they are actually presented with the ofer or the request. One listing agent I've been dealing with the past couple of days say she didn't want to waste time writing a counter offer!  WHAT?!

Sep 19, 2012 10:05 AM #98
Fred Cope
Reliant Realty in Nashville, TN - Nashville, TN
Looking For Homes With A Smile


Amen!!!  To borrow a familiar line from numerous REALTORS®, "I am not an attorney, and cannot render legal advice..."

"I am not a SELLER, and cannot render a decision."  To continue, "Please reduce your offer to writing, and I will take it to the SELLER.  I'll get back to you wilth their reply.  Thank you for your interest."

Sep 19, 2012 10:20 AM #99
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude - Carlsbad

It really IS up to the seller and they need to be consulted. I always cringe when I hear the other agent say my seller will not agree to that, go for that etc. Same true for buyers, though, also. I think it also just sets up a contentious relationship between agents and the deal is not about us nor between us but between buyer and seller.

Sep 19, 2012 10:30 AM #100
Thomas McCombs
Century 21 HomeStar - Akron, OH

It is apparently very important to a Realtor who makes that statement, that you recognize that he/she is A VERY IMPORTANT AND POWERFUL person.

Sep 19, 2012 10:43 AM #101
Gary & April Greer
Century 21 Wright - Temecula, CA
Real Estate Professionals

I think as agents we tend to create some of our own problems by opening our mouths to voice our opinions too early.

Sep 19, 2012 11:07 AM #102
Jacqueline Drake CRS
Jacqueline Drake Realty - Saint David, AZ
Southeast Arizona land, farms & horse properties

I won't make any assumptions about what a client will do. I have been told by clients that they won't accept less than a certain amount and received a lower offer and watched them accept it. I have also had a few clients tell me they were desperate and has them reject a good offer. I don't think sellers know for sure how they will respond to an offer till it's presented.

Jacqueline Drake CRS

Cochise County Land

Sep 19, 2012 12:17 PM #103
Jon Quist
Tucson's BUYERS ONLY Realtor since 1996

Even if you think the client "won't accept it" and you don't check first, you may just get an expensive shock later on down the road.

Sep 19, 2012 03:06 PM #104
Jon Gosche
Jon Gosche Real Estate - Boise, ID

I like most of your answers.  Realtors too often seem to think that they are their clients lawyer, financial adviser or parent!  You might kill a deal by telling an inexperienced buyer agent that your client won't accept it.  You never know, and getting that offer and a negotiation going is what is going to result in a sale.  No offer no sale.  Get the offer no matter what it is.  Probably shut your mouth.  Of course you can have some previous latitude to negotiate if you talk out some what ifs with your client.  But DON'T say anything that will prevent getting a written offer.  With a written offer EVERYONE involved is in the game and invested. 

Sep 20, 2012 01:08 AM #105
Elite Home Sales Team
Elite Home Sales Team OC - Corona del Mar, CA
A Tenacious and Skilled Real Estate Team

One of my issues is with the agent that forgets that they are not the principal (owner) of the property.

Sep 20, 2012 01:24 AM #106
Brian Kuhns
Coldwell Banker Roth Wehrly Graber - Fort Wayne, IN
Fort Wayne Real Estate by Brian Kuhns

I never get that mentality that another agent knows what's best for their clients.  If a client doesn't  like an offer they can reject it but until I see signatures I don't need the unnecessary discussion. Great post!

Sep 20, 2012 02:35 AM #107
Brad Baylor
ERA Coup Agency - Milton, PA

Brigita - You are correct, you can't speak for your clients, but you can let the buyer's agent know what you think your clients are going to say.

Sep 20, 2012 03:19 AM #108
Carrie Sampron
Home Smart Realty Group - Highlands Ranch, CO
ABR SFR & Kathy Sampron (303) 931-3629 Highlands R

Brigita: Too many agents get emotionally involved in the situation when we're there to facilitate not participate. You make great points especially when you talk about it being our responsibility to "present all offers." We've actually submitted an offer, a back-up granted, that the agent never showed the seller. Completely unacceptable. Carrie

Sep 20, 2012 03:20 AM #109
I had situations were the seller said I want this much/net, this or that, and when I present an offer for below what they said they wanted or with this or that suddently it's all good!!! Our job is to educate, guide & support a client not to make decision on their behalf. Making decisions for others is the easiest way for an realtor to get in trouble!
Sep 20, 2012 04:22 AM #110
Dörte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Brigita,

You got that right. As the messenger, I am often surprised by reactions I would never have expected. You do not know for sure, until you ask.

Sep 20, 2012 05:43 AM #111
Lehel Szucs
All Seasons Real Estate, Inc. - Covina, CA
REALTOR of choice

I think the agent representing either side has no right to speak for their clients unless specifically instructed to do so ... even than they should advise the client before doing so .... at least I do and I my clients have told e they appreciate it ... just my thoughts on this

Sep 21, 2012 12:19 AM #112
Steven Pahl
Keller Williams Tampa Properties - Tampa, FL
Real Estate Consultant Tampa, FL 813-319-6423

To often an agent's own ego gets in the way of a successful transaction, and the buyer or seller never knows because the agent blames it on the other party or agent!

Sep 22, 2012 01:43 PM #113
Wayne B. Pruner
Oregon First - Tigard, OR
Tigard Oregon Homes for Sale, Realtor, GRI

The client probably won't accept it, but it still has to be presented. Even the insulting low ball offers.

Sep 25, 2012 12:44 AM #114
Cynthia Massari

When will agents learn that it is not their job to make decisions.  It is their job to facilitate the transaction.  I really hate it when I hear an agent say "My clinet won't....." fill in the blank.  You know that you are going to be in for a rough ride.  Buyers and Sellers often take cues from their agent.   I try to help the buyer or seller look at it from both sides of the transaction, agents need to learn to keep their own opinions out of the equation. 

Oct 01, 2012 10:01 AM #115
Kasey & John Boles
Jon Gosche Real Estate, LLC - - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

This is absolutely right and is one of my biggest pet peeves whien agents seem to speak and think and try to make decisions for their clients.  Not our job!  -Kasey

Jan 13, 2013 12:07 PM #116
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Brigita McKelvie, Associate Broker

The Broker with horse sense and no horsing around
Ask me about rural & horse properties & farms in Eastern PA
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