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Horrible Pre-foreclosure/Short Sales specialist at Chase Home Finance

By
Real Estate Agent with DNK Real Estate LLC

Watch out if you ever come across a horrible Short Sales Specialist named Kay Brown at Chase Home Finance. She is arrogant and rude. She does seem to realize that Chase is paying her to provide information to agents and to work cooperatively.  She is soooo hard to work with. I pity any of you who run across her. Chase Home Finance does not realize how destructive she is and how many deals they are losing because of her lack of customer service.  I tried being nice to her but to no awail. The house I listed went to foreclosure auction. I have called her a couple of times to find out if the Bank would still consider an offer before it gets ratified by the Court, but she just hangs up! I have given up calling her. 

Comments(8)

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Konnie Mac McCarthy
MacNificent Properties, LLC - Cobb Island, MD
Broker/Owner - VA & MD "Time To Get A Move On!"
You are so funny...good for you for calling her out on her behavior.....
Jan 19, 2008 10:48 AM
Frances C. Rokicki
Fran Rokicki Realty, LLC - Bolton, CT
Broker-Mentor,CRS
You should just let it go, do not let this ruin your enthusiasm for the business.
Jan 19, 2008 11:07 AM
Frank Schulte-Ladbeck
Frank Schulte-Ladbeck Professional Real Estate Inspections - Houston, TX
Maybe some customer service training is needed at Chase Home?
Jan 19, 2008 11:36 AM
Dilip Kinra
DNK Real Estate LLC - Germantown, MD
www.dnkrealestate.com
Just sharing an expereince. I have moved on.
Jan 20, 2008 01:24 AM
Fernando Herboso - Associate Broker MD, & VA
Maxus Realty Group of Samson Properties - Clarksburg, MD
301-246-0001 Serving Maryland, DC and Northern VA

I'm not sure if I can finish a current short sale with Chase. . but if I get a call form a prospective client that has Chase on their mortgage. . I'm hanging the phone and wish them good luck!

Chase by far is the WORST and most unresonable people to deal short sales with . . 

Feb 23, 2009 01:10 AM
Mike Linkenauger
LinkUp Realty - Jacksonville, FL
Short Sale Realtor - Jacksonville FL

HAH!!  I've worked with Kay Brown, would agree 100%, she is HORRIBLE!!!

Jun 11, 2009 12:36 AM
Christine McInerney
Great Life RE - Knoxville, TN
The McInerney Team, Knoxville TN Homes For Sale

I have a new chase short sale coming on the market soon.  It was assigned to William Popp, has anyone heard of him.  We got the authorization to release information on the 3rd attempt (1st two times it was busy) to 1-877-865-9536.

Dec 15, 2009 05:43 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Coldwell Banker Realty

Let's hope this lender doesn't follow the path of Wells Fargo: No more extensions on approval letters - close by the approval date - or don't close at all!

Sep 18, 2010 05:23 AM