Hello, I'm calling about your listing on Zillow...

By
Real Estate Agent with L.A. Property Solutions BE# 01342428

No doubt many of us can be found on Zillow, Trulia and a myriad of other sites.  Some of these sites are able to make money off us us by prominantly displaying our pictures and contact informaton next to listings in areas we service. It does not SAY we are the listing agent, but it is easy enough for buyers who are looking at the page to make that assumption. For the most part, I think agents (other than the actual listing agent?!) like that fact.

It is definitely not unusual to get a call from a prospective buyer stating that they saw my listing on _________________ (name your favorite site here).  I'm used to that and I do explain if a property is not my listing and if the buyer is unrepresented and would like my help, I take it from there.  What really blows me away are the agents.

Just this afternoon I got a call from an agent.  "I'm calling about your listing on XYX street". My response, "I don't have a listing on that street, where are you seeing that".  'On Zillow"...  Huh?  is it me or is this agent completely cluesless?  If I am looking for properties to show my clients, I look them up in the MLS.  Does that make me old fashioned?!  I don't think so.  Why on earth would you call an agent about a listing because you saw their information next to a property photo on Zillow or Trulia or whatever site? 

If it's on Zillow it must be YOUR listing

I had this happen in another way not long ago. The agent actually argued with me that YES I DID have a listing on XYZ Street. Her client emailed her the page from the IDX search results from my website so therefore it was absolutlely true that is was MY listing.  Sorry to disappoint you, but I DO know if I have a listing or not.  (Oh to be that swamped that I couldn't keep track of all of my listings, but I digress...)

When thee market got tough, everyone said the lousy agents would fall by the wayside and we'd be left with only good ones. Apparently they were drinking the Kool Aid when they made that remark.  I'm telling you, lately I've had contacts from more cluless agents than I can count.  They don't know how to write offers, they don't understand the contract, they don't know how to determine who the listing agent is and perhaps some of them aren't even able to read!  I provide all pertinent information in the MLS regarding when a home can be shown, the deadline for offers, the list goes on. I don't mind calls with questions about the property, but please don't call when the information is so easily available to you.  It feels like there is no point in providing any information since they call and ask questions that are right there in the MLS in black and white.  Oh yeah,  I forgot, they are looking in Zillow instead of the MLS.... 

I swear, there should be an itelligence test that goes along with the real estate licensing exam!

Jenny Durling - Silver Lake Los Feliz and Hollywood Hillls Realtor

 

 

 

 

Jenny Durling
Broker Associate
L.A. Property Solutions
213-215-4758

 

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Rainmaker
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Christine O'Shea
Christine E O'Shea Broker - Naples, FL

I agree there should be a common sense test and a following of proceedures test.  It is so difficult here to get and keep a license, but some of the agents must have become licensed before it was so difficult.  I have them call me off of my Craigs List rentals too!

Oct 02, 2012 11:05 AM #1
Rainmaker
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June Piper-Brandon
Long & Foster Hampden - Baltimore, MD
Piecing Dreams One Home at a Time

Jenny, I get these calls all the time too.  It's amazing how many agents do not have at least a free account on Zillow and Trulia.  That's why we get the calls on their listings. 

Oct 02, 2012 11:06 AM #2
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

I agree I also had an agent call me on a listing. The listing sold 2 years ago that was on Zillow ..Hello

Oct 02, 2012 11:07 AM #3
Rainmaker
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Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

Incredible.  I think there is a need for some additional training from what you are saying.  I do agree that the result of the downturn in the market didn't result in the bad agents leaving.. many are still around and some "will be back". 

Oct 02, 2012 11:07 AM #4
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Cindy Jones
Integrity Real Estate Group - Woodbridge, VA
Pentagon, Fort Belvoir & Quantico Real Estate News

My clients will send me listings from all sorts of places but if an agent doesn't know to look up the property in the MLS then they need more help than I can give them.

Oct 02, 2012 11:32 AM #5
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Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

And Jenny, don't forget about the call that comes in asking about your listing that closed two years ago that is still showing active on Zillow or some other site.

Oct 02, 2012 11:33 AM #6
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Anna Banana Kruchten Broker, CRB, CRS
HomeSmart International - Phoenix, AZ
602-380-4886

Jenny we're getting way to many of this type of call and it makes no sense to me. I'd never look for current active listings anywhere other than our MLS....and then we call before we show just to be sure.

Oct 02, 2012 12:30 PM #7
Rainmaker
242,136
Jenny Durling
L.A. Property Solutions - Los Angeles, CA
For Los Angeles real estate help 213-215-4758

Christine - unfortunately it's still pretty easy to get a real estate license in CA. probably 1 in 3 people are licensed in L.A.!

June- I agree, and I don't complain about getting buyer calls from these sites at all.

Hannah - 2 years? That's hilarious!

Joan -Yep  - there seem to still be alot of them out there.  Perhaps some agent calls via Zillow are really just buyers pretending to be agents? Would there be any point in that?

Cindy - My point exactly. Buyers look all over the place but agents should know where to find accurate information. ALot of my clients send me listing from Redfin, even from other agent's sites!

Debbie - Exactly Hannah's point. I wonder why these sites don't clean/ update their info occassionally

Anna - It's pretty scary that there is so much of this. Why look anywhere other than the MLS if you are a licensed agent. I would truly be embarrased to call another agent without finding out everything I could from the MLS. Why waste their time?

 

Oct 02, 2012 02:12 PM #8
Rainmaker
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Adrian Willanger
206 909-7536 AdrianWillanger-broker.com - Seattle, WA
Profit from my two decades of experience

I just wonder if that agent who called you called the other 3 agents as well as opposed to cross referencing the MLS #?  

Oct 12, 2012 12:05 AM #9
Rainmaker
242,136
Jenny Durling
L.A. Property Solutions - Los Angeles, CA
For Los Angeles real estate help 213-215-4758

Adrian - that's exactly the point of the post. What agent looks on Zillow and not on the MLS?

Oct 12, 2012 12:59 AM #10
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Jenny Durling

For Los Angeles real estate help 213-215-4758
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