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Water heater with legs.

By
Home Inspector with StepByStep Home Services LC

 Recently something happened that I've heard about but never really expected to happen to me. When generating my reports I always include  photographs of the furnace, condensing unit and water heater data plate. This allows me to note the age of these units but also provides an added benefit. 

Water Heater During a recent home inspection in Westland I was told the home had been purchased by an investor who had the home fixed up to sell. You never know what you're going to see on one of these "fix and flips" but I was pleased to find this home was really nice. The kitchen, bathroom, carpet etc. were new and the work was top notch. The furnace and water heater were not new but they were newer, both around 3 years old. I took photographs of the data plates and as I always do put them in the report with the age of the units.

A few months later and I received a call from the buyer wanting to know how to light the water heater. I don't mind at all helping people with this type of thing and I always tell the buyer to call me anytime they have questions. During the conversation the buyer mentioned the water heater was leaking at the cold water inlet. Gate type valves will leak over time so that wasn't a surprise to me but when the buyer told me the vent was bent up and looked damaged I decided to open up the report and take a look at the unit, a Bradford White unit around three yours old.  Going over the report I noticed the age of the unit was 2009 but there was no mention in the report about the vent, which I knew was something I would mention in the report. 

Knowing the damage vent could be a safety hazard I told the buyer I was going to stop over and take a look. As soon as I walked into the basement I knew something was not right. The water heater installed was obviously not the one I inspected. The unit (GE) installed was manufactured in 1998 and banged up with an improperly installed vent.

Obviously someone wanted the original water heater and figured they would just swap it out for an older unit like nobody would know the difference. I don't know what came of the situation or who took it but I do know that taking a photograph of the data plate saved me from having to explain why my report said the water heater was functional when it clearly wasn't. 

Comments(23)

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Jim Patton
Aspire Home Real Estate 209-404-0816 - Modesto, CA
Realtor - Stanislaus ,Merced, San Joaquin Counties

You never know what you might come across in this business.   Good thing your reports include the photo of the data plate.   I hope the home owners were able to get some satisfaction. 

Oct 06, 2012 11:19 AM
Steven Cook
No Longer Processing Mortgages. - Tacoma, WA

Vince -- that is a new one!  As Jim says, it would be nice to know that the seller had to make good on the water heater change out, since it happened after the inspection -- and the property was under contract.  Especially since you have documentary evidence.

Oct 06, 2012 11:44 AM
Hella Mitschke Rothwell
(831) 626-4000 - Honolulu, HI
Hawaii & California Real Estate Broker

Vince: Nothing like taking photos during inspections. Same goes for listings. I take extensive photos especially of things that don't look right to me, and even though I don't necessarily use them in the MLS.

Oct 06, 2012 12:38 PM
Sharon Alters
ONE Sotheby's International Realty 904-673-2308 - Jacksonville, FL
Realtor - Homes for Sale Fleming Island FL

Vince, very interesting - and fortunate for the Buyer that you took a photo. So, what it just a 'beauty' water heater only there for show and meant to be switched out after inspections? Such trickery, but you didn't let them get away with it!

Sharon

Oct 06, 2012 12:42 PM
Melissa Zavala
Broadpoint Properties - Escondido, CA
Broker, Escondido Real Estate, San Diego County
Unbelievable. Good thing you had documentation, but what will the buyer do now? go after the seller?
Oct 06, 2012 12:50 PM
Mark Montross
Catamount Realty Group - Burlington, VT
Listing and Buyer Specialist

Wow, it is interesting to see the lengths that people will go through. It seems like something that no one would ever catch. I wonder what the odds are - about a thousand to one. Good job!

Oct 06, 2012 03:17 PM
Inna Ivchenko
Equity Union - Calabasas, CA
REALTOR® | Residential & Commercial

How interesting. Sellers could go away with that, but they did not:))

What is really nice that those buyers call you and keep in touch after they bought the house.

Oct 06, 2012 05:42 PM
Keith Lawrence
The Agency One Rock - Mahwah, NJ
ABR, SFR

I am a bit shocked at this because you can get a new water heater at Home Depot for $400.

Oct 06, 2012 08:48 PM
Vince Santos
StepByStep Home Services LC - Canton, MI
Southeast Michigan Home Inspector

Jim - Based on their reaction I am almost certain they were going to get some satisfaction. I didn't tell them to let me know what happens but I can imagine the first call made was to the seller. 

Steven - I admit my first thought was the seller did this. But  they would have to be delusional to even try the switch tactic without knowing someone would find out buy who else?

Hella - Interesting. So do you show the photos to a prospective buyer or are they just for your records?

Sharon - Like a staged house with a "for show only" water heater. There was some furnature that wasn't staying but I don't think the water heater was included in that list. 

Melissa - Yes that was the first call they were going to make. I can't only imagine what was said during that conversation. I really hope the situation is made right. But who is responsible for the property during that transaction? I'm not sure how that works.

Mark - Thanks. Years ago I read on a forum where an inspector said one of the reasons he takes photographs of appliances etc. is because of this possibility. I thought it was far fetched but here we are.

Inna - After the inspection I always tell the buyer to call me when they get the report if they have questions or even when they move in if they have any concerns or questions. I like to keep in touch. 

Keith - Exactly. We are not talking about a furnace and a water heater is an easy install too. I don't know what things are like in NJ but this situation is not the most shocking I've seen around here. Some people are downright desperate. 

Oct 06, 2012 10:14 PM
John & Irma Nelson
San Antonio Real Estate Broker/Agent with Get It Sold Realty - San Antonio, TX
San Antonio Real Estate Agents - San Antonio Homes
Always good to take photos! But of course as an inspector that is one of the many things you put in your reports here again is the value of getting the home inspected by you!
Oct 07, 2012 12:04 AM
Richie & You
pearlsforthesoul.com - Cedar City, UT
Author & Consultant

This reminds me of the convention in Las Vegas where they sell videos of people caught in the act in public places and don't know it....The sad and surprising side of human beings....is out there...Good post and thank you

Oct 07, 2012 12:35 AM
Vince Santos
StepByStep Home Services LC - Canton, MI
Southeast Michigan Home Inspector

John & Irma - Thank you. Starting out I used to do paper reports but that lasted less than a year. I quickly realized the value of taking photographs. It makes for a nice looking report and has saved my backside on several occasions. 

Richie - You are welcome. Thanks for commenting. Ever watch those "caught on camera" shows? Amazing what people do when they think nobody is watching.

Oct 07, 2012 12:45 AM
Gary Frimann CRS, GRI, SRES, ABR, SFR
Eagle Ridge Realty / Signature Homes & Estates - Gilroy, CA
REALTOR and Broker, Notary

Wow, amazing story.  I smell possible lawsuit!  Very interesting story...

Oct 07, 2012 01:05 AM
Robert Sole
REM Inspections LLC - Winter Springs, FL

Other inspectors tell me I am wasting my time but this is why I enter the model and serial number of all installed appliances, water heater and air conditioner when I do an inspection.  In most cases I may be wsting my time but when something like this happens, I think it was all worth while.

 

Good post.

Oct 07, 2012 02:20 AM
Ed Silva, 203-206-0754
203-206-0754 - Waterbury, CT
Retired Real Estate Broker

That is terrible. Having photo evidence to back up a complaint is worth the extra effort. Hard to dispute a report that has the data plate and a photo of what was offered and what was there after closing.

Oct 07, 2012 02:59 AM
Vince Santos
StepByStep Home Services LC - Canton, MI
Southeast Michigan Home Inspector

Gary - I didn't think of that but it makes me wonder if I'd be called for questions if that happens.

Robert - Do you include serial numbers on things like dishwasher, stove, washer and dryer? I don't but this might be an incentive for me to start that.

Ed - Exactly. It's hard to argue photographs in the report. 

Oct 07, 2012 03:01 AM
Kathy Stoltman
Ventura, CA
RETIRED

How sad is this.  I hope this is an isolated incident, but does give us reason to take pictures before and compare to what is there during the final walk through.

Oct 08, 2012 06:29 AM
Vince Santos
StepByStep Home Services LC - Canton, MI
Southeast Michigan Home Inspector

Kathy - For me this is the first time I've had this happened but it does good good reason to take the photos. 

Oct 08, 2012 10:23 AM
Cindy Jones
Integrity Real Estate Group - Woodbridge, VA
Pentagon, Fort Belvoir & Quantico Real Estate News

I've seen fridges and W/D switched out and we've had photos either from the home inspection or MLS to prove it at settlement.  Each case ends with $$$ being provided to the buyer to replace with what was in the house when they wrote the contract.  I would suspect water heater replaced with an older unit would be cause for action against the seller.

 

Oct 08, 2012 10:13 PM
Vince Santos
StepByStep Home Services LC - Canton, MI
Southeast Michigan Home Inspector

Cindy - I can't imagine the buyer is going to let this slide. 

Oct 09, 2012 10:35 AM