ActiveRain and Adobe EchoSign Challenge - Definitely Slower than Molasses

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Real Estate Agent with Berkshire Hathaway HomeServices Anderson Properties TX Real Est. 567774

ActiveRain and Adobe EchoSign Challenge - Definitely Slower than Molasses

I have have had several instances where the document flow was slow due mainly to technology issues with my clients. The situation I will discuss as my entry into the challenge was without question the worst.

This all took place now at least 5 years ago. My clients had made some offers on homes but due to bad luck the sellers did not accept. We finally made an offer when the wife was already back home in the northwest part of the US while her  husband was already working here in the Houston area. The husband worked for an IT company who sold systems and he was in the technical department senior management team. Of course he had state of the art everything at his office. However, his poor wife had a very old desktop computer and and even older printer/scanner at home. I am sure anyone who is reading this can guess where the issues arose. The husband told me he planned to buy a whole new setup for their home once they had moved to their new home in Katy Texas.

I sent the contract to the husband via E-mail and that was not easy as my previous Broker’s E-mail system had a small page number limit for attachments on E-mails and this contract containing over 50 pages required several separate E-mails to be sent. I sent my E-mails to the husband and of course there was no issue as he was at work and I received back all the documents almost immediately. Now the real fun began.

I then resent the contract to his wife who as I said was at home in Northwest part near the coast of the US. Needless to say after numerous attempts she could not receive for some unknown reasons all my Emails. This process stretched to over one day. I had already given the listing agent a call to tell her my clients were going to present an offer. The listing agent was now calling me saying what is going on? I could not blame her and I explained the situation as best as I could at that point in time.

I of course spoke to the wife several times. We finally agreed she would give up with attempting to use her bad laptop and printer/scanner as she finally did receive all the applicable Emails but she could not get all of them to print. She admitted then that she was clueless when it came to any of this stuff as her husband was IT expert. He always handled stuff like this.

What to do now that sending this via Email would not work. I asked the wife about faxing the documents. She said the nearest place she knew of was about a 30 mile drive one way just to get there. We discussed the US mail and quickly dismissed that idea as she said her delivery of mail was very slow. We next covered delivery service either UPS or FEDEX. It turns out these two companies back then would only make the run to where my client lived maybe once a week. Having anything sent using them would very problematic from the start. They lived somewhat out in the country. We finally agreed she would drive to the mailbox place ( I will not name the company but most of their locations are franchised owned business). She called the mailbox business and got their fax number for me. The situation is looking better now but 2 whole days have now passed and the listing agent is getting upset with me and my client.


Fax machine but not the one from the story 

 



I decided since I have had nothing but problems just trying to send this deal, I would use a local mailbox group that I had past successful past history with their services. They owned a fast fax machine that accurately recorded everything that got sent. I sent off the entire package and felt very good as my fax had exactly the correct number of pages being shown as being sent. Wait a minute not so fast as my client about 30 minutes later calls me and tells me they only received about half the number of pages needed.

I will not ramble on but for the next 2-3 days we had constant flow of documents and numerous phone calls back and forth with my client. All toll she made about 4 round trips to her fax group and I spent well over $200 just trying send the darn documents to my client for signature. After close to 5 days of this nonsense, I had a complete set and I hand delivered the deal to the listing agent as I could not bear to have to deal with another paper document issue. I had also spoke to the listing agent several times each day giving her a progress report. Lucky for me she did not receive any other offers until after my clients had finally arrived and we had a deal.

This was my slower than molasses deal and technology is fantastic as long as it works. If I would have had electronic signature ability back then such as Adobe Echo-Sign the deal would have gone much smoother and with a lot less anguish and stress.The story ends very well as my clients closed on their home and still live ther to this day.

My client had a friend who was close enough geographically that she could have printed out this whole transaction at her home. The friend however did not have a good scanner but had just bought a brand new high powered desk top. My client admitted this to me after we had spent hours trying to deal with both old desk top and fax issues.

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© 2016 Bob Gilbert Real Estate

 

Accredited Luxury Home Specialist

 

Note: Katy TX is about 25 -30 miles due West of downtown Houston TX.

 

If you have any questions about Katy Homes for Sale or Katy Homes for Rent in the Katy Texas and/or Sugar Land TX, and/or Cypress TX and/or other surrounding areas, contact me via my cell: 281-904-6772 or via Email:

 

 

 bobgilbert2003@msn.com or bob@bobgilbert.com

or visit me on my web site at

 

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or visit me on Google plus

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Rainmaker
1,087,306
Greg Nino
RE/MAX Compass, formerly RE/MAX WHP - Houston, TX
Houston, Texas

Robert,

 

Docusign is worthless. The free online signature with TAR works only half the time, as you probably know. I got so sick of both that I signed up with Echosign. It's AWESOME! Great post, bud. Hope all is well in Katy!

Oct 23, 2012 07:05 AM #1
Rainmaker
2,051,324
Robert Bob Gilbert
Berkshire Hathaway HomeServices Anderson Properties - Katy, TX
Your Katy TX ( West of Houston) Real Estate Expert

Greg,

Thanks for the info/tip  about Adobe. These days we all need something. Katy is good. How is Houston treating you..

Oct 23, 2012 07:07 AM #2
Ambassador
2,750,314
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Those folks needed a Power of Attorney from the wife to the husband.

Goodness.

Oct 23, 2012 07:17 AM #3
Rainmaker
2,051,324
Robert Bob Gilbert
Berkshire Hathaway HomeServices Anderson Properties - Katy, TX
Your Katy TX ( West of Houston) Real Estate Expert

Lenn,

You are correct but when asked about getting documents back and forth both husband and wife said it was no issue! Once we started it was hard to stop and change direction. The husband while this was going on took off on a buiness trip and was unavailable for several days..

Oct 23, 2012 07:21 AM #4
Ambassador
1,517,519
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

Whew... Sounds like a slow go Bob.  Thanks for sharing I would have missed out on this contest... I need to check the contest section more often.

Oct 23, 2012 07:48 AM #5
Rainmaker
622,890
Morgan Evans
Douglas Elliman Real Estate - Manhattan, NY
LICENSED REAL ESTATE SALESPERSON

These types of transactions sometimes feel like they are never going to close, but they finally close due to agents like yourself for keeping on top of them.

Oct 23, 2012 09:32 AM #6
Rainmaker
1,434,807
Yolanda Cordova-Gilbert
Richmond, TX

Bob,

            Great entry for the contest good luck! I hope you have a great day! I hope you feel better!

Oct 23, 2012 09:40 AM #7
Rainmaker
1,106,826
Al Raymondi
Ocean View Realty Group in Ormond By The Sea Florida - Ormond Beach, FL
Ormond By The Sea Florida - Home and Condo Sales

That must have been a real stressful transaction Bob, in addition to being slow.  Good luck in the contest.

Oct 23, 2012 10:19 PM #8
Rainmaker
986,118
Will Nesbitt
Nesbitt Realty at Condo Alexandria - Alexandria, VA
Nesbitt Realty is a family-run brokerage.

Good Morning Robert,

Advances in technology certainly help with business. It's a good thing that everything worked out for you. Keep up the good work.

Oct 23, 2012 11:56 PM #9
Rainmaker
1,234,853
Curtis Van Carter
Better Homes & Gardens Wine Country Group - Yountville, CA
Your Napa Valley Broker Extraordinaire

Bob

I bet anyone who has been in the business for any time has a similar story and can relate all too well. Good read and reminder of past times wonderfully in one's distant memory. cheers cvc

Oct 24, 2012 03:44 AM #10
Rainmaker
1,182,345
Adrian Willanger
206 909-7536 AdrianWillanger-broker.com - Seattle, WA
Profit from my two decades of experience

Bob-that sounds painful. I've had similar situations where we've had someone in the loop being technically challenged. I used to have a spare fax machine that I would loan out to my sellers if they didn't have one. LOL.

 

 

Oct 24, 2012 05:14 AM #11
Rainmaker
2,051,324
Robert Bob Gilbert
Berkshire Hathaway HomeServices Anderson Properties - Katy, TX
Your Katy TX ( West of Houston) Real Estate Expert

Thanks everyone for your comments. I do like the spare idea but I would think many of these folks would forget to return the spare.

Oct 24, 2012 05:21 AM #12
Ambassador
2,081,569
Barbara-Jo Roberts Berberi, MA, PSA, TRC - Greater Clearwater Florida Residential Real Estate Professional
Charles Rutenberg Realty - Clearwater, FL
Palm Harbor, Dunedin, Clearwater, Safety Harbor

Technology issues can indeed make the entire process difficult. I find it isn't always the older generation that has 'issues' with the latest and greatest technology either.

Oct 24, 2012 06:17 AM #13
Ambassador
1,977,890
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

Hi Bob, first of all, good luck with your entry into the contest. There are lots of technically challenged people still out there - I have a client who refuses to do anything electronically. Lol. I have to drive to where she is ( at times, 4o miles away)  and bring her the paperwork, sit down and go over each page. Once I get it, I have to make copies and drive back to give her the copy. She won't accept anything via email. ARGH>  We've made four offers on homes in the last several weeks. It's killing me....

 

Oct 24, 2012 06:18 AM #14
Rainer
654,274
Baker Home Inspection and Commercial Properties Inspections
Baker Residential and Commercial Properties Inspections - Springfield, VT
Home and Commercial Properties Inspections Vermont

Howdy there Bob my friend, both members and non-member folks sure can always visit your blog and find and read all kinds of mighty helpful info, which sure is for folks of all ages, which sure will help them in some way or another. This here sure is some outstanding info for folks and they sure will appreciate you for posting this. Folks if you are needing help with Real Estate, then do take the time to talk with Bob and you’ll sure learn he is the one an only to work along side.

Mar 15, 2014 11:59 PM #15
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