Do not tell me about the labor; just show me the baby. As one of my grandpa’s typically strange yet incredibly poignant statements, it actually applies to my everyday real estate life. Day after day I hear agents going in to nauseating detail about everything single thing they had to do in order to get the deal done. I say nauseating not because their proclamations annoy me rather the work itself is, in fact, nauseating. The amount of work that goes into to a supposed simple transaction is enough to fill any tank, but the amount of work required in a short sale is almost unfathomable.
It isn’t our client’s job to appreciate or take note of everything we do, I don’t necessarily remember thinking about how difficult it is for my postman to squeeze all that mail, one-handed into my rickety mailbox. Honestly, I haven’t given it much thought I just want to see the mail. I am certain my UPS delivery guy hates that I prefer online shopping for heavy objects; however, they appear at my door without a nasty gram describing everything he had to overcome in order to get my oversized, overpriced glass photo frame safely to my door.
We are hired to get to the finish line, to keep our clients best interests at the helm at all times. There isn’t a clause in any of our agreements that allow for excuses if the waters are too choppy. Dictating our daily bouts with lenders, yelling matches with underwriters and pleading with appraisers really doesn’t accomplish much at all, except for the sudden feeling of frustration from our clients.
I have had to learn over the years to always be factual, be prompt and be professional in all of my explanations and communications with my clients. I have also learned that keeping my stresses to myself, comes with the territory. Sharing my frustration over another’s inability to answer even the simplest question doesn’t belong on the shoulder of my clients.
Our jobs are to show the baby, not look for appreciation over every little labor pain. If appreciation is needed or venting sessions required; call a friend, get a dog don’t expect the client to be your shoulder.
It isn’t easy or it would be called a hobby, not a job.