What the Yelp?

By
Real Estate Agent with L.A. Property Solutions BE# 01342428

What the Yelp or What's with Yelp? Both good questions.

If you are like me, you probably check reviews on Yelp for a variety of things. For me it's mostly restaurants but I know alot of people look on Yelp for anything and everything.  That being the case, it only made sense that I have a business profile on Yelp as well.  I would imagine alot of agents do.

So let me just rant a little here.  If you aren't already aware of it, Yelp has an automatic filter for reviews that are posted. You can read all about it in their FAQ section.  I understand that they are trying to prevent false reviews but, but it's likely I'll never know why they think so many of mine are fraudulent. 

I actually have 24 review on Yelp. Great, right?  Well, only 8 of those reviews are showing up. The other 16 have been filtered out!  Sure, you can click on 'filtered' at the bottom of the page to read them all, but how many potential clients are going to do that?  If anyone has any suggestions that will get the filtered reviews unfiltered, I'm all ears.

I recently received a a call from Yelp's sales department suggesting that I buy advertising from them to which I said, "sure, as soon as you unfilter my reviews." I was promptly told that NOBODY has control over that and was directed to their FAQ section. Well, SOMEBODY has control over it - like whoever wrote and maintains the program?  Seems to me their filter is not working very well or is working TOO well if two thirds of my reviews are filtered.

Ok, so there doesn't appear to be anything I can do to get my reviews to show up. It's something I apparently have to live with and hopefully less of my future reviews will get stuck in the filter.  Must Yelp add insult to injury by posting revolving reviews of OTHER Realtors BELOW my profile but ABOVE my own reviews? 

valuable Yelp reviews are filtered out

What the Yelp?  So you see my name, my logo and info, then this other agent's picture and review with a link to her Yelp page? Who is this Vivian and why is she staring out from the page between my profile and my own reviews. (The 1/3 of my reviews that are visible!!). What kind of practice is that?

Does anyone know if I actually pay for advertising on Yelp if they will stop this annoying practice? It's painful to 'reward' someone for bad behavior but having another agent's review smack in the middle of your own page pretty much defeats the purpose of having a profile on the site at all.

I don't know if this rant is going to get any of my questons answered, but I do feel a little better having gotten that off my chest. Thanks for listening!

Jenny Durling Silver Lake Los Feliz Hollywood Hills Realtor

Jenny Durling
L.A. Property Solutions

213-215-4758 


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Internet Lead Generation-How Best To Capture Your Audience
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Tags:
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Rainmaker
88,681
Nakia Brooks
GaRealtyGroup | 2ShortSaleGuys - Braselton, GA
Selling GA, One yard at a time!
Jenny that is very interesting, I will keep up with this feed as well as throw this at Ben and Chad in my IMSD class. If they have some insight, I will make sure I forward it to you. Wish you the best!
Nov 14, 2012 10:48 AM #1
Rainmaker
508,301
Jim Patton
Aspire Home Real Estate 209-404-0816 - Modesto, CA
Realtor - Stanislaus ,Merced, San Joaquin Counties

Jenny - I checked this out with some local agents.   It looked like the same thing here.   The agents had filtered reviews and another agent was on their profile.  I don't think I would want to have anyting to do with Yelp. 

Nov 14, 2012 11:05 AM #2
Rainmaker
242,126
Jenny Durling
L.A. Property Solutions - Los Angeles, CA
For Los Angeles real estate help 213-215-4758

Thanks - I bet Ben would have some idea of what's up with this.

 

Jim - it's hard not to be on Yelp since that is where so many people go to read reviews. I'm just not a fan of their practices!

Nov 14, 2012 11:23 AM #3
Rainmaker
637,936
Don Sabinske
Don Sabinske, Sabinske & Associates Inc. - Zimmerman, MN
Sabinske & Associates Inc.

I guess that makes me glad that I am not on Yelp!  Bookmarked and I will check back later. 

Nov 15, 2012 02:27 AM #4
Rainmaker
242,126
Jenny Durling
L.A. Property Solutions - Los Angeles, CA
For Los Angeles real estate help 213-215-4758

There have to be others here who ARE on Yelp. Would love to know if you pay for advertising if Yelp STOPS putting someone else's ad on your page!

Nov 15, 2012 05:51 AM #5
Rainmaker
444,587
Rose King
David Tracy Real Estate - Friendswood, TX
Friendswood / Pearland / Houston Bay Area

Hi Jenny. I didn't know we could have profiles on Yelp. After reading your post, and the comments, I wouldn't want one on there anyway. Have a Merry Christmas!

Dec 16, 2012 01:41 PM #6
Rainmaker
4,798,020
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I do not trust any of these on-line review sites.  Just to easy to manipulate and pay for rankings.

Dec 18, 2012 08:04 PM #7
Rainmaker
242,126
Jenny Durling
L.A. Property Solutions - Los Angeles, CA
For Los Angeles real estate help 213-215-4758

Gabe - I thinK it would be practically impossible to manipulate the rankings on Yelp because of this filter.  As much as I 'm not a fan of the way they do things, more and more prospects are LOOKING for online review so being found in as many places as possible is imperatvie, at least in the Los Angeles market.

Dec 19, 2012 09:13 AM #8
Ambassador
1,510,732
Renée Donohue~Home Photography
Savvy Home Pix - Allegan, MI
Western Michigan Real Estate Photographer

Yep, not a fan of Yelp either.  One of my friends in the landscape industry has this very same problem!

Feb 07, 2013 09:38 AM #9
Rainer
2,625
Stacy Sanseverino

Yes if you pay for advertising then other agents will not show up on your profile.

Dec 28, 2013 03:29 AM #10
Rainmaker
242,126
Jenny Durling
L.A. Property Solutions - Los Angeles, CA
For Los Angeles real estate help 213-215-4758

Exactly - but if we pay Yelp, we are basically rewarding them for bad behavior.  As far as Yelp and realtors go, I highly doubt alot of folks are FINDING their agents there. Likely they have a name of an agent or 2 they are considering and they will search for ratings on THAT agent. I noticed the agents they put ahead of me are not even relevant to the areas I work anyway.

 

Dec 28, 2013 03:42 AM #11
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Rainmaker
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Jenny Durling

For Los Angeles real estate help 213-215-4758
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