Did anyone else think of Saddam Hussein?

By
Real Estate Broker/Owner with Riverbend Realty, Cape Girardeau, MO 2004008944

McAfeeReading about John McAfee burying himself in the sand to avoid the Belize police looking for him reminded me of Saddam Hussein's "spider hole" bunker hide-out when American soldiers captured him. So far, the Belize police have not yet located the millionaire founder of McAfee anti-virus software, but they continue to seek the increasingly disturbed man who is a suspect in the murder of his neighbor, Gregory Faull.

I feel sorry for the employees of the McAfee company, in spite of the fact that I came to distrust it when the software shut down my computers in 2010 and virtually put me out of business for two days. I discovered the problem early on and phoned their tech support, who proceeded to give me the royal run-around and a stream of WRONG answers. The primary problem, you see, was that the software shut down internet and network access. I could not even print from my computers, muchless connect to the internet. Every support option the company gave me over the course of two days involved internet access, which I did not have. Below is part of the email I sent after I was finally able to restore my system and replace the McAfee anti-virus software (with competing software) on my office computers:

  • Liz Lockhart April 21st, 2010 at 11:04 pm

·        If your tech support people would actually LISTEN to what the customer says rather than continually going back to their canned script, you might learn about an actual problem earlier.

Repeatedly today, I got stupid responses from tech support after I told them that McAfee was shutting me out of the network and internet–and had been doing that since last night. I knew it was a problem with McAfee. Not one person would actually listen to that, but they were all willing to charge me for a tech support session. Instead of listening, they told me to “Open a chat window,” “We will email instructions to you,” and then finally, “We are working on this and the issue will automatically resolve itself when a new update downloads.”

None of those answers will work on a system that no longer accesses the internet, and I said that to the tech guy who just kept repeating his assertion that the fix would be automatic.

I have been using computers since the days of keypunch and got my first personal computer when they still had an OS on a floppy disk (the real floppies that were actually floppy). I know I must be one voice among thousands who could have given valuable insight to your company, if only a tech person would listen!!!

Your 1/2 percent figure is total fiction! AND the problem did not just affect Windows XP. I have System 7. Like others who have posted, I lost hours of productivity last night and all day today. Can you spell AVAST?

My battle with McAfee did not end there, however; because I still had it on my laptop. I avoided the nightmare of lost network/internet access by simply not turning on that machine until Day 3 when McAfee finally did resolve their software mis-code. What I failed to notice, however, was that I was on automatic renewal, and my credit card was charged months later when my multi-year subscription expired. I immediately requested a refund when I realized what had happened, but the lovely people at McAfee refused. They, after all, had lost significant market share during the "5958" debacle. I immediately cancelled auto-renewal. Just this week, as the news about John McAfee broke, my subscription ran out.

Now I am finished with the McAfee company, and I wish the Belize police good luck. Like the American soldiers who found Hussein, the Belize police will find McAfee, eventually, in whatever hole he crawled into.

Posted by

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Rainer
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Tanya Van Blake-Coleman
Van Blake-Coleman Realty, St. Thomas/www.talk-to-Tanya.com - St Thomas, VI
Improving the Quality of Your Life

I gave up using the software years ago, it impeded the functioning of my computer too many times. I did not experience the total shut down you did, fortunately.

Nov 14, 2012 11:15 AM #1
Rainer
354,488
Ki Gray
SkiHomes.com LLC - Aspen, CO
SkiHomes.com - the ultimate snowsport home search!

This appears very bizarre and is the first I've heard about it.  I used the software several years ago but since have used several other, more effective products.

Nov 14, 2012 11:23 AM #2
Ambassador
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Fred Griffin, on leave of absence from ActiveRain
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

John McAfee is a Tech Pioneer - his resume includes NASA and Lockheed.  He was one of the first to develop anti-virus software.   It is sad to see him caught up in this bizarre saga.

Nov 14, 2012 11:25 AM #3
Rainmaker
304,109
Liz Lockhart
Riverbend Realty, Cape Girardeau, MO - Cape Girardeau, MO
GRI, Cape Girardeau Real Estate

Tanya and Ki~ I am now  loyal Avast user! The absolute worst part of the whole McAfee "glitch" was support's assertion that the fix would automatically download on the machines that would not connect to the internet. How did they EVER come up with such a stupid statement?

Nov 14, 2012 11:26 AM #4
Rainmaker
304,109
Liz Lockhart
Riverbend Realty, Cape Girardeau, MO - Cape Girardeau, MO
GRI, Cape Girardeau Real Estate

Fred~He is, no doubt, a genius; but it does appear that he should have stayed in the board room of one of those places.

Nov 14, 2012 11:29 AM #5
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Robert Vegas Bob Swetz
Realty ONE Group - Las Vegas, NV
Las Vegas Henderson Homes for Sale

Hello Liz and this is very interesting! I really think that all fo this antivirus software programs were designed by "Hackers" that were paid by Bill Gates to create more revenue. I haven't used any for around 6 years now and have never had a problem with viruses ... "Knock on Wood" ... your post has been featured at ...

LATE NIGHT - EARLY MORNING AT ACTIVERAIN

Nov 14, 2012 12:24 PM #6
Rainmaker
304,109
Liz Lockhart
Riverbend Realty, Cape Girardeau, MO - Cape Girardeau, MO
GRI, Cape Girardeau Real Estate

Robert~Yes, knock on wood for your computer's security! Thanks for the feature!

Nov 14, 2012 10:01 PM #7
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Liz Lockhart

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