Reading about John McAfee burying himself in the sand to avoid the Belize police looking for him reminded me of Saddam Hussein's "spider hole" bunker hide-out when American soldiers captured him. So far, the Belize police have not yet located the millionaire founder of McAfee anti-virus software, but they continue to seek the increasingly disturbed man who is a suspect in the murder of his neighbor, Gregory Faull.
I feel sorry for the employees of the McAfee company, in spite of the fact that I came to distrust it when the software shut down my computers in 2010 and virtually put me out of business for two days. I discovered the problem early on and phoned their tech support, who proceeded to give me the royal run-around and a stream of WRONG answers. The primary problem, you see, was that the software shut down internet and network access. I could not even print from my computers, muchless connect to the internet. Every support option the company gave me over the course of two days involved internet access, which I did not have. Below is part of the email I sent after I was finally able to restore my system and replace the McAfee anti-virus software (with competing software) on my office computers:
- April 21st, 2010 at 11:04 pm
· If your tech support people would actually LISTEN to what the customer says rather than continually going back to their canned script, you might learn about an actual problem earlier.
Repeatedly today, I got stupid responses from tech support after I told them that McAfee was shutting me out of the network and internet–and had been doing that since last night. I knew it was a problem with McAfee. Not one person would actually listen to that, but they were all willing to charge me for a tech support session. Instead of listening, they told me to “Open a chat window,” “We will email instructions to you,” and then finally, “We are working on this and the issue will automatically resolve itself when a new update downloads.”
None of those answers will work on a system that no longer accesses the internet, and I said that to the tech guy who just kept repeating his assertion that the fix would be automatic.
I have been using computers since the days of keypunch and got my first personal computer when they still had an OS on a floppy disk (the real floppies that were actually floppy). I know I must be one voice among thousands who could have given valuable insight to your company, if only a tech person would listen!!!
Your 1/2 percent figure is total fiction! AND the problem did not just affect Windows XP. I have System 7. Like others who have posted, I lost hours of productivity last night and all day today. Can you spell AVAST?
My battle with McAfee did not end there, however; because I still had it on my laptop. I avoided the nightmare of lost network/internet access by simply not turning on that machine until Day 3 when McAfee finally did resolve their software mis-code. What I failed to notice, however, was that I was on automatic renewal, and my credit card was charged months later when my multi-year subscription expired. I immediately requested a refund when I realized what had happened, but the lovely people at McAfee refused. They, after all, had lost significant market share during the "5958" debacle. I immediately cancelled auto-renewal. Just this week, as the news about John McAfee broke, my subscription ran out.
Now I am finished with the McAfee company, and I wish the Belize police good luck. Like the American soldiers who found Hussein, the Belize police will find McAfee, eventually, in whatever hole he crawled into.