Comcast Provides Rebates for Loss of Service Due to Storm

Real Estate Agent with Resources Real Estate

I received this yesterday and thought it would be of interest to all who have had Comcast service disruptions from Storm Sandy:

State law protects consumers from paying for cable television services during extended outages. Many of us have lost power and cable service after Hurricane Sandy and I encourage you to contact Comcast or your local cable provider if you lost service for at least six hours.
Although cable providers must provide rebates, they are under no obligation to do so unless a customer requests one within 30 days. Comcast customers can ensure their rebate by calling Comcast at 1-800-934-6489. Other customers should call their own provider directly.

Hope that helps!


Posted by

Thomas McCormack
Managing Partner - Broker
Resources Real Estate
Rumson, NJ  |  Monmouth Beach, NJ  |  Red Bank, NJ

Comments (3)

Daniel J. Brudnok, REALTOR
Berkshire Hathaway Home Services Fox & Roach, REALTORS - Exton - PA License #RS-225179-L / Delaware License #RS-0025038 - Downingtown, PA

Hi Thomas,

With all that was going on for so was not at the top of their list of what to remember, yet great to see Comcast stepping up to the plate.

Nov 16, 2012 01:57 AM
Tanya Van Blake-Coleman
Van Blake-Coleman Realty, St. Thomas/ - St Thomas, VI
Improving the Quality of Your Life

Thank you, I have an elderly aunt in NYC who during this trying time, her only complaint has been her cable has been out (she is fortunate that is her only complaint). But being on a fixed income and 98 years old, money is tight and I will have to enter this complaint for her. So thanks, again.

Nov 16, 2012 01:58 AM
Thomas McCormack
Resources Real Estate - Rumson, NJ

It is encouraging to see Comcast behave responsibly although I suspect it may be regulated. Still, we'll take what we can get, right?  And it was pretty easily accomplished by phone.  Spread the word!


Nov 20, 2012 11:07 PM