Tech Support Monday ~ 11-26-12

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Real Estate Agent with Coldwell Banker United Realtors® ~ 512.750.6899

tech support



It’s Monday morning and the Longhorns are still licking their wounds from the Thanksgiving day pounding they got from TCU! Black Friday is over and hopefully many of you have a good start on holiday decorating and shopping! I've got my decorating under control and some on-line purchases on their way to my office this week! I'm settling in with my first cup of coffee. Seems like this customer may need to reconsider their coffee intake!

 

One woman called Dell’s toll-free line to ask how to install the batteries in her laptop.  When told that the directions were on the first page of the manual, the woman replied angrily: “I just paid $2,000 for this damn thing and I’m not going to read the book!”

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Rainmaker
1,919,951
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

I understand how the woman feels.  Some people like to dig in and put things together without reading the manual.  Happy Cyber Monday.

Nov 25, 2012 08:54 PM #7
Rainmaker
5,381,350
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thanks for sharing the cute story.  I like to see the instructions online.

Have an outstanding week.  Enjoy the colors of the holidays with your camera in hand.

Nov 25, 2012 09:14 PM #8
Rainmaker
694,665
Clint Mckie
Desert Sun Home, commercial Inspections - Carlsbad, NM
Desert Sun Home, Comm. Inspection 1-575-706-5586

Hi Dorie,

I feel her pain. :-) I can see why she was upset. I bet the tech guy simply said "THEN DON'T". LOL

Have a good week ahead in the Northwest Austin area.

Best, Clint McKie 

Nov 25, 2012 09:17 PM #9
Rainmaker
1,071,790
Sharon Lee
Sharon Lee's Virtual Assistance - Jonesborough, TN
Retired and loving life

Dorie-I am not crazy about calling tech support especially Dell. I remember all too well having to do so when I first got it. They were from India first and foremost so understanding them was a challenge and then they couldn't figure out a problem they wanted to have you put the computer back to factory settings so anything that was on it would be wiped out. I don't miss those days and I don't drink coffee

Nov 25, 2012 09:25 PM #10
Ambassador
1,498,436
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

Dorie ... I feel much the same.  Offer me phone service or human service when I pay big bucks for my tetchy gadgets.  I'm not a fan of reading when I'm aggravated :)

Nov 25, 2012 09:50 PM #11
Rainmaker
3,606,383
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Dorie. I understand the frustration of the woman calling for assistance. Some of us are better at conversation than reading directions.

Nov 25, 2012 10:10 PM #12
Rainmaker
3,814,512
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Andrea,

Love you had a chance to spend with your grandsons making decorations..better than anything else you could do!

Nov 25, 2012 10:33 PM #13
Rainmaker
3,814,512
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Dan,

That is so true..they need instant communication!

Nov 25, 2012 10:33 PM #14
Rainmaker
3,814,512
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Amanda,

Nope it is not just a man thing!

Nov 25, 2012 10:34 PM #15
Rainmaker
3,814,512
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Anita,

As do many of us!

Nov 25, 2012 10:35 PM #16
Rainmaker
3,814,512
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Roger,

I think many of us would!

Nov 25, 2012 10:35 PM #17
Rainmaker
3,174,730
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Home and Condo Specialists

Dorie, Nowadays consumers don't want to waste anytime. Seems everyone is looking for instant gratification...

Nov 25, 2012 10:36 PM #18
Rainmaker
3,814,512
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Joe,

That is a good question!

Nov 25, 2012 10:36 PM #19
Rainmaker
3,814,512
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Grant,

Happy Cyber Monday to you!

Nov 25, 2012 10:37 PM #20
Rainmaker
3,814,512
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Roy,

It does make more sence to view them on-line....however customers just don't want to take the time especially if they are having problems with their computer and maybe can't even get on line!

Nov 25, 2012 10:39 PM #21
Ambassador
3,982,999
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Dorie, Many computers don't even come with manuals anymore like the Apples. I tell my husband that is why we had children so they could do it for us.

Nov 26, 2012 12:32 AM #22
Rainmaker
1,180,860
Adrian Willanger
206 909-7536 AdrianWillanger-broker.com - Seattle, WA
Profit from my two decades of experience

Dorie, I remember the days when you would call tech support you were put on hold so long you started to read the manual for something to do. LOL.

Nov 26, 2012 03:31 AM #23
Rainmaker
2,112,745
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

I HATE learning how to use a new gadget.  I have been miserable every time I get a new phone.  Always end up loving them, but it's a painful process, LOL!

Nov 26, 2012 03:57 AM #24
Rainmaker
2,704,775
Lisa Von Domek
Lisa Von Domek Team - Dallas, TX
....Experience Isn't Expensive.... It's Priceless!

Hello Dorie,

Very cute...I am one that "plays" my way through new technology and reads the how-to if/when I need it.  I'll only call tech support as a last resort, as I have found the process too frustrating!

Nov 26, 2012 05:37 AM #25
Rainmaker
841,108
Joshua Zargari
MJ Decorators Workshop LI staging and home decorating - Lynbrook, NY
MJ Decorators Workshop

Good evening Dorie.

Thank you for the big smile.

Have a great week.

Nov 26, 2012 06:07 AM #26
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Rainmaker
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Dorie Dillard CRS GRI ABR

Serving Buyers & Sellers in NW Austin Real Estate
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