It’s Monday morning and the Longhorns are still licking their wounds from the Thanksgiving day pounding they got from TCU! Black Friday is over and hopefully many of you have a good start on holiday decorating and shopping! I've got my decorating under control and some on-line purchases on their way to my office this week! I'm settling in with my first cup of coffee. Seems like this customer may need to reconsider their coffee intake!
One woman called Dell’s toll-free line to ask how to install the batteries in her laptop. When told that the directions were on the first page of the manual, the woman replied angrily: “I just paid $2,000 for this damn thing and I’m not going to read the book!”