I have a listing that due to some of the things he has in his home for his business he wants to be present for all showings, so buyers agents are instructed to call him direct for appointments. But I guess one too many "appointments" haven't shown up and he'd had enough and called to tell me they're taking the home off the market.
After a lot of questioning, soothing, and problem solving, I was able to calm him down and we've made a few changes in the showing instructions and we're going to give it a try for a few weeks and see how it goes, and I saw this as an opportunity to share some ways we can ALL be a little more professional and improve the reputation of our industry.
1) I know it's difficult, but try to narrow down your appointment to about a 30 minute window. Don't you get frustrated waiting on the cable guy "between 9am and 1pm"? Well, don't do it to sellers either! :)
2) If you are running late, call them!
3) If you are not going to make it... call them!
4) Call them as soon as you know... they may have cancelled other plans to accomodate your client and can still make them if you let them know early enough.
5) Don't call too early or late, some people work odd hours and are asleep.
6) Go back and review #2-#4
7) If you realize later that you missed an appointment, swallow your pride and call them and the agent and apologize! Hey, mistakes happen, you can either look good after one does or you can look bad, which do you choose?
8) If your first name starts with "J", you know who you are, don't bother calling my seller again, he doesn't want to set another appointment with you!
9) Simple thought... would YOU want to be treated the way you're treating sellers...
Thanks for letting me rant!
Over and out and on to more productive things!