Today I almost lost a listing because of YOUR unprofessionalism Thanks

By
Education & Training with HD Realty BK662006

I have a listing that due to some of the things he has in his home for his business he wants to be present for all showings, so buyers agents are instructed to call him direct for appointments.  But I guess one too many "appointments" haven't shown up and he'd had enough and called to tell me they're taking the home off the market.

After a lot of questioning, soothing, and problem solving, I was able to calm him down and we've made a few changes in the showing instructions and we're going to give it a try for a few weeks and see how it goes, and I saw this as an opportunity to share some ways we can ALL be a little more professional and improve the reputation of our industry.

1) I know it's difficult, but try to narrow down your appointment to about a 30 minute window.  Don't you get frustrated waiting on the cable guy "between 9am and 1pm"?  Well, don't do it to sellers either! :)

2) If you are running late, call them!

3) If you are not going to make it... call them!

4) Call them as soon as you know... they may have cancelled other plans to accomodate your client and can still make them if you let them know early enough.

5) Don't call too early or late, some people work odd hours and are asleep.

6) Go back and review #2-#4

7) If you realize later that you missed an appointment, swallow your pride and call them and the agent and apologize!  Hey, mistakes happen, you can either look good after one does or you can look bad, which do you choose?

8) If your first name starts with "J", you know who you are, don't bother calling my seller again, he doesn't want to set another appointment with you!

9) Simple thought... would YOU want to be treated the way you're treating sellers...

Thanks for letting me rant!

Over and out and on to more productive things!

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Topic:
Real Estate Best Practices
Location:
Florida
Groups:
Seminole County Florida
Tags:
listings
follow up
showing appointments
showing instruction
sellers

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Rainmaker
1,970,364
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

Expectations during the listing on the kitchen table and explaining that the buyer is looking at more than one property. And narrowing it down. But delays like at the airport that cause set backs, that traffic and sick kids and other life delays can make the showings not pin point perfect time wise. Too long spent at the last listing happens. The seller may be Mister Roger's punctual, but if he could lock up the personals, he does not have to be there. Take care of, work around the why he needs to be at every showing and explain the norm, in a nice, use sugar not vinegar sort of way.

Nov 20, 2012 12:09 AM #1
Rainmaker
861,273
Diana Zaccaro
Tropical Beachside brokered by eXp - Cocoa Beach, FL
"The Accidental Blogger" Cocoa Beach, Florida

Andy, I had to hit the suggest button...good post and your points are well taken!

 

Nov 20, 2012 12:12 AM #2
Rainmaker
101,795
Andrea "Andy" Tolbert
HD Realty - Sanford, FL
Broker, Safety Expert, Instructor

I agree with "life happens", and he has had several not show up AT ALL with no phone call or anything...

Nov 20, 2012 12:12 AM #3
Rainer
414,520
Dan Hopper
Keller Williams Realty Downtown LLC - Denver, CO
Denver Realtor / Author / Advocate/Short Sale

A little more courtesy goes a long way when the selling broker / agent does their part to ensure the valuable time of the seller!  

Good job, Andy for keeping this listing alive and well!!  

Nov 20, 2012 12:12 AM #4
Rainer
172,764
John & Irma Nelson
San Antonio Real Estate Broker/Agent with Get It Sold Realty - San Antonio, TX
San Antonio Real Estate Agents - San Antonio Homes

you know i hate that too...if you have to cancel appointment let the seller or agent know.   very frustrating when they don't show up...Rude!

Nov 20, 2012 12:24 AM #5
Rainmaker
946,367
Bob Ratliff
Robert Ratliff Realty - San Antonio, TX
"Sold with Bob"

Wow you're brave dealing with such clients, good luck on the new rules for showings and I hope you have a non-reimbursable fee in your listing agreement to cover your cost just in case they do withdraw their listing if things don't work out. Happy Thanksgiving

Nov 20, 2012 01:30 AM #6
Rainmaker
307,834
Pam Graham
All Real Estate Options - Jacksonville, FL
Jacksonville, Clay & St Johns Counties

I think narrowing it down to a 30 min window may be a little difficult if you're showing multiple properties. The rest I totally agree. If you're not gonna make it, put your big girl or boy panties on and give a heads up!

Nov 20, 2012 05:47 AM #7
Rainmaker
404,432
Katina Hargrove 352-551-0308
Stake Your Land Realty, Inc. - Eustis, FL
Broker/Owner, GRI,SFR, REALTOR®

Andy,

Thank you for sharing your frustration, I have a similar situation. The best way to handle showing properties is to know what the customer wants and show only what the customer wants. That will keep your time frame showings more in order. If you are going to be late or not show up, it does not take long to give a call to the agent.

Mar 16, 2013 12:16 AM #8
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Rainmaker
101,795

Andrea "Andy" Tolbert

Broker, Safety Expert, Instructor
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