When sellers misbehave, will listing agent come to the rescue?
We’ve all had our share of sellers who gave us a hard time. So how do we handle?
It started well enough
The sellers liked my buyers, and remembered us when we submitted our offer. We felt good that they liked us best. So it was on to escrow!
But some problems started to manifest
My buyers wanted to augment the home inspection (ordered by the seller) by doing their own buyer investigation. The sellers would not leave us alone. They followed us in every room, and kept talking and interrupting so that my buyers and I couldn’t discuss anything in private.
We also noted a very strong odor throughout the house: weed!
We’re closing escrow. So move out!
Tuesday before close of escrow, we did our buyer walk-through, and we were dismayed to see that the buyers still had a lot of their things at the house and in the garage.
The listing agent was upset as well.
Friday after escrow closed, we went to the house and saw the sellers and their moving truck at the property -- they were still moving! Furthermore, the house hasn’t been cleaned, and the garage still had a ton of stuff. The seller said he would come back for "some" of the things. So he was planning to leave the rest?
We were beyond annoyed. And the listing agent was mortified.
Listing agent to the rescue
To make up for her sellers' misbehavior, the listing agent agreed to write a check for the clean up and to arrange for her own hauling contacts to clean out the garage. We also learned that the sellers didn't have the automatic gas cut off valve installed as they were required to do. So the agent paid for that, too.
The listing agent turned a nasty situation into a save by graciously offering to do what her sellers failed to do
It’s a good thing my buyers were so understanding....perhaps it was because they were very excited to get their first home and as such they were in a more forgiving mood.
But what if the listing agent refused to help, and left us to deal with the sellers?
It’s a sign of a seasoned agent who looked for a win-win situation, especially since she will probably run into me again. It’s a small city. We all know each other. Reputations are made (and destroyed) with just a few well chosen words.