Using a Tablet for Business is NOT for Everyone - Written by a Geek

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Real Estate Agent with Florida Luxury Realty SL2337465

 Using a tablet for business is not for everyone. Different strokes for different folks. I love using my tablet in my business but I do not poo-poo those who don't. I teach people technology and how to integrate it into their business.  Not everyone has the same comfort level when it comes to technology and I see it first hand. Choosing to use your tablet for business is not something you wake up one day and start doing.

Take a listing appointment for example. You probably have a particular way you flip over the pages of the agreement. You most likely have your entire presentation down cold. Integrating a new item or some technology to that takes a little time. I bought my tablet in the spring. I used it the first time at a listing appointment in October.  I had to be comfortable with having the documents on a screen as opposed to on the table in front of me. Not to toot my own horn but when I did use the tablet, my customer got the impression I had been using it my whole life.  Being Paperless or Paper Less is like learning scripts. You practice, you roll play you learn them inside and out before they roll off your tongue in regular conversation.  Yes I sat my partner down and had a mock listing appointment with him using the tablet so I knew I would be ready.

C.I.T.O my favorite four words. Come Into The Office. Even at the conference table I present documents on my tablet. It is not an issue of hasty contract writing on the fly while standing around with customers. That is left for the investor buyers who love that when they leave the investment property they have signed an offer and had it emailed right to the listing agent. Time is money with most investors.

Personally I ask if the customer is comfortable signing the screen. If not I pull out paper. Most people are used to it. We sign those screens with those fake pens all the time at the grocery store, gas station, ups, fedex....

Thinking that the technology is not for you is fine. What I am reading and hearing is a lot of comments and opinions by these folks who say that it is not good customer service or that the customers want the paper. Bollocks!  When I have a document open on my tablet it is still facing the customer. I am still reading it upside down and Turing the pages (scrolling) once the customer initials the page (with a stylus). The document print or font is actually larger on my screen than on the printed paper. I still allow them to read the LBP pamphlet and the Energy Efficiency Rating pamphlet prior to signing the disclosure. They just read it on the screen instead of on paper. They even get a copy of it in their email. You do the same thing as if it were on paper and you still provide the customer service and due diligence needed. Heck, they even sign in blue ink.

On the topic of due diligence.... Even "on the fly" you can access your county property appraiser website, county clerks office and mls right on the tablet. You can check on open permits, school district information etc... You can provide better service by obtaining the answers needed in a matter of minutes. 

 

 

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Topic:
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Location:
Florida Pasco County
Groups:
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Tags:
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tablets for business

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Ambassador
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Michael, Sounds like you have this down pat! And this is the sign of a real professional...'Personally I ask if the customer is comfortable signing the screen. If not I pull out paper.'

Dec 16, 2012 11:00 AM #1
Rainmaker
244,061
Alan Grizzle
Chestatee Real Estate - Dahlonega, GA
Full Time Realtor, Lifelong Resident of Dahlonega

I use mine to pull the tax maps while showing property. In my rual area cell service is to spotty to depend on it like you do.

Dec 16, 2012 11:21 AM #2
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Fred Griffin Tallahassee Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

Paper is so Last Millennium.   Tech and Tablets are the way of the day.   Get with the program, Luddites!  

Dec 16, 2012 11:39 AM #3
Rainer
234,797
David Grbich
Realty One Group - www.FindCARealEstate.com - San Juan Capistrano, CA
Orange County Real Estate - 949-500-0484

Good for you Michael - I need to get with the program as I like the paper approach and the tablet seems very personal/close with someone I may not know well! What tablet do you use? Regards Dave

Dec 16, 2012 02:00 PM #4
Rainmaker
150,196
Michael J. Gallo
Florida Luxury Realty - New Port Richey, FL
Florida Luxury Realty - Gulf Home Sales Team

Margaret, thank you. No matter how cool or techie we are I still think that having my customers feel comfortable and at ease is much more important.

Alan, that is an issue with many areas of the country. I work in 4 counties and one of them has some pretty rural areas and I am sure I would have a weaker signal in those areas.

David, I use the Samsung Galaxy 10.1 I have verizon for service and my partner and I have a data share plan of 4GB between 2 smart phones and the tablet.  Since the tablet will wifi whenever possible, you don't use as much data as you would think. The ipad is also a wonderful tablet but I use google in my business and have an android smart phone so my devices sync perfectly. 

Dec 16, 2012 10:11 PM #5
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Michael J. Gallo

Florida Luxury Realty - Gulf Home Sales Team
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