A Great Gift!
Most of us who work in the service industry thrive on repeat business and referrals from past clients…. Receiving an email like the one below is one of the greatest compliments and gifts I could receive this Holiday Season! (emphasis in the email added by me)
Date: Tue, Dec 18, 2012 3:22 pm
> Subject: Good acting vs. bad acting.
> To: "Peggy Hughes" <email@example.com>
> Greetings, Peggy. About 3.5 years ago, you relocated me from San Francisco to Napa. At the time, I thought you did a really great job. Top notch. I was very happy with the process and the end result. But sometimes, you don't know how well a thing is done until you see it done wrong. Sort of like acting: when it's done well, you don't notice it.
> Well, now I have a renewed and increased appreciation because I've seen it done wrong. I have moved back to San Francisco. I hired someone local to Napa to help. I would have called you, but there was so much on-site stuff to do (organizing, winnowing, a garage sale, packing) that I thought it best to work with someone nearby. The upfront work went pretty well, but the move was a bit of a disaster. This was a case of my turning the reins over to someone else, and by the time I realized the wagon was going over a cliff, it was too late to take the reins back.
> So here I sit, dispirited, in a disheveled apartment.
> Can you help me finish this move and make mine a happy, functioning home?
> Hope so,
Of course I replied to the email right away and will be meeting with Kayne today to assess what needs to be done to make her living space less chaotic…
Don’t forget… A Happy Move is an Organized Move!